Field Service Representative
Schneider Electric, Raleigh, North Carolina, United States, 27601
Great people make Schneider Electric a great company.
Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do.
They are the future of Schneider Electric!
Is this you?
We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.
This opportunity is a site-based position with occasional nonstandard hours. There is a 40 hour guarantee (+ overtime), most work occurring at customer sites.
This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.
As a Field Service Representative, a typical day for you might include:
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
This may be the next step in your career journey if you have:
An Associate’s degree, trade or vocational certification, military training or similar experience in electrical-related disciplines
The ability to read blueprints and schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
Two or more years of field service repair and customer service with UPS and related equipment
Two or more years in Field Services or equivalent industry experience
English proficiency to communicate with customers and team members
Proficiency in basic computer skills and systems including Microsoft Office programs and company digital tools
Good safety practices and adherence to company safety procedures and policies; identification of hazards and reporting incidents
NFPA 70E or OSHA experience preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports and correspondence, present information, and respond to customer questions
Work requires strenuous physical tasks, including bending, stooping, carrying items up to 40 pounds
Work outside in a variety of environmental extremes, including heat, cold, rain, and dust
Remain in a standing position for extended periods, including small confined spaces
What we have for you: Within your first 180 days you’ll experience a unique, team-oriented welcome with eight weeks of in-person training in our brand-new state-of-the-art training facility in Dallas TX with all expenses paid. Following each training visit, you’ll continue with online training and be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.
Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA
Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401k match, well-being programs, holidays and paid time off, military leave benefits, and more.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue +13% organic growth 150,000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations
Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
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Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do.
They are the future of Schneider Electric!
Is this you?
We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.
This opportunity is a site-based position with occasional nonstandard hours. There is a 40 hour guarantee (+ overtime), most work occurring at customer sites.
This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.
As a Field Service Representative, a typical day for you might include:
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
This may be the next step in your career journey if you have:
An Associate’s degree, trade or vocational certification, military training or similar experience in electrical-related disciplines
The ability to read blueprints and schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
Two or more years of field service repair and customer service with UPS and related equipment
Two or more years in Field Services or equivalent industry experience
English proficiency to communicate with customers and team members
Proficiency in basic computer skills and systems including Microsoft Office programs and company digital tools
Good safety practices and adherence to company safety procedures and policies; identification of hazards and reporting incidents
NFPA 70E or OSHA experience preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports and correspondence, present information, and respond to customer questions
Work requires strenuous physical tasks, including bending, stooping, carrying items up to 40 pounds
Work outside in a variety of environmental extremes, including heat, cold, rain, and dust
Remain in a standing position for extended periods, including small confined spaces
What we have for you: Within your first 180 days you’ll experience a unique, team-oriented welcome with eight weeks of in-person training in our brand-new state-of-the-art training facility in Dallas TX with all expenses paid. Following each training visit, you’ll continue with online training and be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.
Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA
Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401k match, well-being programs, holidays and paid time off, military leave benefits, and more.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue +13% organic growth 150,000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations
Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
#J-18808-Ljbffr