Job Summary
The User Experience Design Senior Advisor within the AI Center of Enablement (AI CoE) leads the design of human‑centered, intuitive, and trustworthy experiences that drive the successful adoption of enterprise AI capabilities. This role ensures AI solutions are usable, transparent, accessible, and grounded in real user needs—enabling teams across the enterprise to effectively adopt, scale, and realize value from AI.
The Senior Advisor partners closely with product, program, data science, engineering, and business leaders to embed UX best practices throughout the AI enablement lifecycle and to elevate experience quality across shared AI platforms and solutions.
Key Responsibilities
Define and lead UX strategy for AI‑enabled tools, platforms, and enterprise solutions
Translate complex AI capabilities into clear, intuitive user journeys, workflows, wireframes, and prototypes
Design experiences that foster trust, explainability, and responsible use of AI
Partner with Product Owners and Program Managers to shape AI use cases and enablement approaches
Plan, conduct, and synthesize user research, usability testing, and accessibility reviews
Establish and promote UX standards, patterns, and guidelines for AI experiences
Collaborate closely with engineering teams to ensure high‑quality, consistent design implementation
Support adoption, training, and change initiatives through thoughtful experience design
Required Qualifications
Bachelor’s degree or equivalent practical experience
8+ years of experience in User Experience Design, Interaction Design, or Service Design
Strong portfolio demonstrating end‑to‑end UX design for complex, digital, or data‑driven products
Experience designing for AI, analytics, or decision‑support solutions
Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite)
Excellent communication skills with the ability to influence and align diverse stakeholders
Preferred Qualifications
Experience supporting AI enablement platforms or shared enterprise services
Familiarity with Responsible AI principles and ethical design practices
Experience working within regulated industries or large‑scale enterprise environments
Exposure to Agile and product‑led delivery models
Key Skills
Human‑centered design and systems thinking
UX research, usability testing, and insight synthesis
Journey mapping and service design
Accessibility, inclusive design, and design systems
Cross‑functional collaboration and stakeholder partnerships
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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The Senior Advisor partners closely with product, program, data science, engineering, and business leaders to embed UX best practices throughout the AI enablement lifecycle and to elevate experience quality across shared AI platforms and solutions.
Key Responsibilities
Define and lead UX strategy for AI‑enabled tools, platforms, and enterprise solutions
Translate complex AI capabilities into clear, intuitive user journeys, workflows, wireframes, and prototypes
Design experiences that foster trust, explainability, and responsible use of AI
Partner with Product Owners and Program Managers to shape AI use cases and enablement approaches
Plan, conduct, and synthesize user research, usability testing, and accessibility reviews
Establish and promote UX standards, patterns, and guidelines for AI experiences
Collaborate closely with engineering teams to ensure high‑quality, consistent design implementation
Support adoption, training, and change initiatives through thoughtful experience design
Required Qualifications
Bachelor’s degree or equivalent practical experience
8+ years of experience in User Experience Design, Interaction Design, or Service Design
Strong portfolio demonstrating end‑to‑end UX design for complex, digital, or data‑driven products
Experience designing for AI, analytics, or decision‑support solutions
Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite)
Excellent communication skills with the ability to influence and align diverse stakeholders
Preferred Qualifications
Experience supporting AI enablement platforms or shared enterprise services
Familiarity with Responsible AI principles and ethical design practices
Experience working within regulated industries or large‑scale enterprise environments
Exposure to Agile and product‑led delivery models
Key Skills
Human‑centered design and systems thinking
UX research, usability testing, and insight synthesis
Journey mapping and service design
Accessibility, inclusive design, and design systems
Cross‑functional collaboration and stakeholder partnerships
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
#J-18808-Ljbffr