Field Service Representative - Idstein, Germany
Motorola Solutions, Atlanta, Georgia, United States, 30383
Field Service Representative - Idstein, Germany
Relocation assistance provided. Travel up to 50% across EMEA. Must be a U.S. citizen with the ability to obtain security clearance as required by government contracts. Overview
Motorola Solutions is a global company creating technologies to protect people, property and places. This role is located in Germany and operates under German labor laws, reporting to a U.S. Manager. It involves providing technical field service support for Enterprise Land Mobile Radio (LMR) networks for U.S. DoD Federal Government customers, across the EMEA region. Responsibilities
Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers. Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, Africa, and other locations as needed. Perform installation and removal of trunked and conventional LMR systems at assigned locations. Operate and maintain equipment for trunked and conventional LMR systems. Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and related equipment. Provide on-site response, infrastructure equipment repair, local technical support, and network preventive maintenance on Motorola ASTRO 25 LMR systems. Serve as primary point of contact for customer resolution and manage escalations to successful resolution. Communicate project updates to the customer; handle minor administrative actions and report scope issues to the supervisor. Provide user refresher training and first echelon field training for subscribers and trunked radio infrastructure. Promote Motorola Service and Sales portfolios to meet customer communication needs. Ensure on-time delivery and effective multi-tasking across multiple systems during customer interactions. Support established service level agreements (SLA) and generate administrative and management reports as required. Qualifications & Experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s). Minimum 3 years of RF experience and at least 2 years of Networking experience (Wide and Local Area Networks). Education or work experience may be substituted. Certified technician or equivalent qualification in industrial engineering. Strong knowledge of Motorola Solutions P25 Trunking Network Systems. Solid working knowledge of Motorola radio systems and customer applications. Strong knowledge of communications systems with the ability to interface with customer technical representatives. Solid working knowledge of RF theory; proficiency with hardware and software tools for RF and Networking equipment. Security, Travel & Relocation
Ability to obtain a U.S. government security clearance; completing a standard form 86 questionnaire. Valid U.S. passport and U.S. driver's license required. Willingness to travel up to 50% across all of EMEA; EU driver's license is a plus. Relocation provided for this role. Skills & Abilities
Strong interpersonal and communication skills; fluent in English (spoken and written). Proficiency with MS Office and Google tools. Certifications such as CompTIA Network+, Security+, MCSE, or CISSP are a plus. Sound judgment, problem-solving abilities, and teamwork orientation. Compensation & Benefits
Target Base Salary Range: $55,000 - $65,000 USD. Benefits include incentive plans, Medical/Dental/Vision, 401K with company match, paid holidays, generous time off, Employee Stock Purchase Plan, paid parental and family leave, and more. EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We are committed to an inclusive and accessible recruiting experience. If you require accommodations, please submit the Reasonable Accommodations Form.
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Relocation assistance provided. Travel up to 50% across EMEA. Must be a U.S. citizen with the ability to obtain security clearance as required by government contracts. Overview
Motorola Solutions is a global company creating technologies to protect people, property and places. This role is located in Germany and operates under German labor laws, reporting to a U.S. Manager. It involves providing technical field service support for Enterprise Land Mobile Radio (LMR) networks for U.S. DoD Federal Government customers, across the EMEA region. Responsibilities
Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers. Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, Africa, and other locations as needed. Perform installation and removal of trunked and conventional LMR systems at assigned locations. Operate and maintain equipment for trunked and conventional LMR systems. Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and related equipment. Provide on-site response, infrastructure equipment repair, local technical support, and network preventive maintenance on Motorola ASTRO 25 LMR systems. Serve as primary point of contact for customer resolution and manage escalations to successful resolution. Communicate project updates to the customer; handle minor administrative actions and report scope issues to the supervisor. Provide user refresher training and first echelon field training for subscribers and trunked radio infrastructure. Promote Motorola Service and Sales portfolios to meet customer communication needs. Ensure on-time delivery and effective multi-tasking across multiple systems during customer interactions. Support established service level agreements (SLA) and generate administrative and management reports as required. Qualifications & Experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s). Minimum 3 years of RF experience and at least 2 years of Networking experience (Wide and Local Area Networks). Education or work experience may be substituted. Certified technician or equivalent qualification in industrial engineering. Strong knowledge of Motorola Solutions P25 Trunking Network Systems. Solid working knowledge of Motorola radio systems and customer applications. Strong knowledge of communications systems with the ability to interface with customer technical representatives. Solid working knowledge of RF theory; proficiency with hardware and software tools for RF and Networking equipment. Security, Travel & Relocation
Ability to obtain a U.S. government security clearance; completing a standard form 86 questionnaire. Valid U.S. passport and U.S. driver's license required. Willingness to travel up to 50% across all of EMEA; EU driver's license is a plus. Relocation provided for this role. Skills & Abilities
Strong interpersonal and communication skills; fluent in English (spoken and written). Proficiency with MS Office and Google tools. Certifications such as CompTIA Network+, Security+, MCSE, or CISSP are a plus. Sound judgment, problem-solving abilities, and teamwork orientation. Compensation & Benefits
Target Base Salary Range: $55,000 - $65,000 USD. Benefits include incentive plans, Medical/Dental/Vision, 401K with company match, paid holidays, generous time off, Employee Stock Purchase Plan, paid parental and family leave, and more. EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We are committed to an inclusive and accessible recruiting experience. If you require accommodations, please submit the Reasonable Accommodations Form.
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