Customer Service Representative Lead
SBM Management Services, LP, Boise, Idaho, United States, 83708
Job Overview
The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff.
Roles & Responsibilities
Perform janitorial duties
Perform all duties listed on the daily schedule
Provide work direction and assistance to custodians as directed by Custodial Supervisor
Assist Custodial Supervisor in scheduling and training staff as needed
Operate motorized cleaning equipment
Track equipment inventory, maintenance, and repairs
Schedule clean up and repairs as needed
Maintain daily upkeep of assigned area
Track and maintain supplies inventory
Assist Custodial Supervisor in purchasing cleaning supplies and equipment
Perform quality, service, and safety inspections
Report incidents and hazardous conditions to supervisor
Report employee personnel and customer issues to supervisor
Monitor employees for proper use of personal protective equipment, and supplies
Correct at risk behavior, then report to the supervisor immediately
Provide recommendations for corrective action on areas that need improvement
Title Customer Service Representative Lead
Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties, responsibilities and activities may change or be assigned at any time.
Education and/or Experience High school diploma or GED required. 1 to 2 years related experience.
Certificates, Licenses, Registrations CPR/AED/First Aid certification. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, And Abilities
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Supervisory Responsibilities This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Compensation And Shift $21.00 per hour
Monday-Friday 7:00AM-3:30PM
Benefits SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM
EEO Statement SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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Roles & Responsibilities
Perform janitorial duties
Perform all duties listed on the daily schedule
Provide work direction and assistance to custodians as directed by Custodial Supervisor
Assist Custodial Supervisor in scheduling and training staff as needed
Operate motorized cleaning equipment
Track equipment inventory, maintenance, and repairs
Schedule clean up and repairs as needed
Maintain daily upkeep of assigned area
Track and maintain supplies inventory
Assist Custodial Supervisor in purchasing cleaning supplies and equipment
Perform quality, service, and safety inspections
Report incidents and hazardous conditions to supervisor
Report employee personnel and customer issues to supervisor
Monitor employees for proper use of personal protective equipment, and supplies
Correct at risk behavior, then report to the supervisor immediately
Provide recommendations for corrective action on areas that need improvement
Title Customer Service Representative Lead
Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties, responsibilities and activities may change or be assigned at any time.
Education and/or Experience High school diploma or GED required. 1 to 2 years related experience.
Certificates, Licenses, Registrations CPR/AED/First Aid certification. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, And Abilities
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Supervisory Responsibilities This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Compensation And Shift $21.00 per hour
Monday-Friday 7:00AM-3:30PM
Benefits SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM
EEO Statement SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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