The Company
Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewelry, watch movements and components.
Swatch Group supplies nearly all components required by its 16 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Please be sure to visit our brands' websites to learn more about their fantastic products.
Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
Job Description Position Purpose The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of incoming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.
Responsibilities
Research and respond to customer inquiries in person, phone and e-mail
Issue repair estimates and provide customer with repair process related information
Review and update customer records on computerized database, SAP system
Maintain parts inventory and its replenishment
Resolve problems through partnerships with appropriate parties/department heads
Perform due diligence on customer inquiries through oral and written communication
Research timepieces and parts in the SAP
Assure the highest level of customer satisfaction including timely and adequate follow up process
Profile Requirements
Customer service approach
Attention to detail
Administration skills
Ability to work under pressure
Computer skills: SAP; MS Office
Flexibility
Benefits
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
$500 Employee Referral Bonus program
For more information please see https://transparency-in-coverage.uhc.com/
Job Location: Metro Way 55, 07094 Secaucus NJ, United States (New Jersey)
Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA
#J-18808-Ljbffr
Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewelry, watch movements and components.
Swatch Group supplies nearly all components required by its 16 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Please be sure to visit our brands' websites to learn more about their fantastic products.
Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
Job Description Position Purpose The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of incoming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.
Responsibilities
Research and respond to customer inquiries in person, phone and e-mail
Issue repair estimates and provide customer with repair process related information
Review and update customer records on computerized database, SAP system
Maintain parts inventory and its replenishment
Resolve problems through partnerships with appropriate parties/department heads
Perform due diligence on customer inquiries through oral and written communication
Research timepieces and parts in the SAP
Assure the highest level of customer satisfaction including timely and adequate follow up process
Profile Requirements
Customer service approach
Attention to detail
Administration skills
Ability to work under pressure
Computer skills: SAP; MS Office
Flexibility
Benefits
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
$500 Employee Referral Bonus program
For more information please see https://transparency-in-coverage.uhc.com/
Job Location: Metro Way 55, 07094 Secaucus NJ, United States (New Jersey)
Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA
#J-18808-Ljbffr