Overview
JOB DESCRIPTION FUNERAL DIRECTOR Summary: Perform various tasks to arrange and direct public or private funeral and memorial services, viewing and visitation services, committal services, out-of-city/state/country transportation and other legally required and requested services for a decedent in accordance with the wishes and needs of a family/authorized party. Funeral Directors are under the immediate and direct control of the funeral home location manager. Responsibilities Conduct duties in compliance with all company policies and procedures, governmental regulations (in particular the Federal Trade Commission), and generally accepted and applied principles and practices of funeral service.
Assist in daily cleaning duties of maintaining, supplying and organizing a clean and safe facility, automobiles and funeral service equipment.
Operate telephone to answer, screen and forward calls, provide information, take messages and schedule appointments.
Receive payments and record receipts for services.
Perform administrative duties such as proofreading, transcribing handwritten information and operating calculators, typewriters and/or computers to work with a variety of documents.
Provide information about establishment, such as service and viewing/visitation location, employees within the organization or services provided.
Transmit information or documents to customers using telephone, computer, mail, company courier or facsimile machine.
Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
Contact the family/authorized party of the deceased to give appropriate consolation, reassurance and information, to secure initial information about the deceased and to set an appointment time for a counseling/arrangement conference.
Meet and greet the family/authorized party in a professional manner and establish a sincere rapport.
Conduct the arrangement conference with the family/authorized party in a professional, efficient and empathetic manner.
Ensure services and merchandise selected are personalized to the utmost during arrangement conferences.
Obtain all required and appropriate information to facilitate the services selected.
Present all appropriate service and merchandise options in a professional and knowledgeable manner, ensuring informed and fiscally responsible decisions by the family/authorized party.
Secure all required arrangement conference documents, including appropriate signatures and initials where necessary.
The primary arranger will collect all monies due the company for merchandise and services in accordance with the company’s Collection Policies and Procedures.
Provide copies of all appropriate documents to the family/authorized party and present these in an appropriate binder/folder.
Communicate with the Family Care Center all appropriate elements of preparation in a thorough and professional manner, complying with company policies and procedures for such communication.
Thoroughly and accurately complete the appropriate death certificate and ensure that it is processed in a timely manner.
Secure the burial/transit/final disposition permit in a timely manner.
Order the appropriate number of certified copies of the death certificate according to the wishes of the family/authorized party.
Arrange for clergy or other officiant to preside over the service.
Arrange for the participation of all other outside parties that may be involved in the conduction of the services (e.g., military, limousine service, processional escorts, public servants such as the police, sheriff, fire, etc.; fraternal and societal organizations such as the Masons, Oddfellows, Elks).
Arrange for music and/or video presentations for the service (when necessary).
Ensure service folders, registers book(s) and other stationary items are created in accordance with the wishes of the family/authorized party.
Arrange for the presence and usage of casket bearers (when necessary).
Boutonnières are to be provided to all casket bearers.
Consult with family/authorized party to create an obituary notice and submit obituaries in all requested media.
Contact the appropriate cemetery to schedule the opening and closing of the grave, along with all appropriate merchandise and equipment.
Arrange and be present at the appropriate viewing/visitation services as requested by the family/authorized party.
Coordinate all elements, details and timing of the services with all parties involved through clear, complete and accurate instruction and information, continuing up to the time of service, including any committal services.
Communicate and coordinate all details of the service to each staff member working that service to ensure that everyone understands their role and responsibilities.
When conducting a service in a church or other organization’s facility, conform to their rules and guidelines.
Know in advance the physical layout of the facility where the service is conducted (restrooms, kitchen, private parlor or family room, etc.).
Arrange and display all floral tributes in an aesthetically pleasing fashion.
Coordinate the placement of the casket at the service site and open or close the casket at the appropriate time for viewing in accordance with the family/authorized party’s wishes.
Remove and inventory any jewelry in accordance with the family/authorized party’s wishes and place in an appropriate jewelry bag.
Be in attendance and visible at all times during any services.
Designate appropriate seating for family, casket bearers, and all other designated attendees (e.g., fraternal organizations, military, public servants).
At the end of funeral/memorial services, clearly, concisely and professionally announce recessional instructions for an organized exit.
Ensure all parties from the service are safely and securely in their vehicles and properly placed within the processional entourage prior to proceeding to the cemetery.
The occasional driving of company vehicles is required; obey all traffic laws and drive in a courteous and safe manner.
Ensure that your driving speed allows the processional entourage to follow in a safe and reasonable manner.
Ensure the family and other participants in the committal service are gathered and placed in the appropriate positions prior to beginning the committal service, and clearly communicate the details of the committal service to them.
At the conclusion of the committal services, instruct the casket bearers to place their boutonnières on the casket (one-by-one).
After the casket bearers are done, greet the family and offer to usher attendees; if declined, escort them to their cars.
At an appropriate time after speaking with the family, announce that the services have concluded and thank attendees; if requested, begin ushering friends by the family.
Possess and maintain a current and valid Nevada state driver’s license.
Knowledge
Knowledge areas include: Customer and Personal Service; English Language; Clerical; Psychology; Sales and Marketing; Law and Government; Occupational Safety & Health Administration Compliance. Note: The original content included line breaks and multiple knowledge items separated by ; attributes retained here are collapsed into a concise list in the paragraph above. Skills Active Listening
Service Orientation
Social Perceptiveness
Coordination
Speaking
Time Management
Reading Comprehension
Writing
Judgment and Decision Making
Critical Thinking
Interacting with Computers
Abilities Oral Comprehension
Oral Expression
Problem Sensitivity
Speech Clarity
Speech Recognition
Deductive Reasoning
Written Comprehension
Information Ordering
Inductive Reasoning
Operating Vehicles, Mechanized Devices, or Equipment
Work Activities Performing for or Working Directly with the Public
Getting Information
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Evaluating Information to Determine Compliance with Standards
Communicating with Persons Outside Organization
Identifying Objects, Actions, and Events
Updating and Using Relevant Knowledge
Operating Vehicles, Mechanized Devices or Equipment
(End of Job Description/Funeral Director; revised 04-2005) Acknowledgement page attached. Need to have completed mortuary school, apprenticeship and be licensed as an embalmer.
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JOB DESCRIPTION FUNERAL DIRECTOR Summary: Perform various tasks to arrange and direct public or private funeral and memorial services, viewing and visitation services, committal services, out-of-city/state/country transportation and other legally required and requested services for a decedent in accordance with the wishes and needs of a family/authorized party. Funeral Directors are under the immediate and direct control of the funeral home location manager. Responsibilities Conduct duties in compliance with all company policies and procedures, governmental regulations (in particular the Federal Trade Commission), and generally accepted and applied principles and practices of funeral service.
Assist in daily cleaning duties of maintaining, supplying and organizing a clean and safe facility, automobiles and funeral service equipment.
Operate telephone to answer, screen and forward calls, provide information, take messages and schedule appointments.
Receive payments and record receipts for services.
Perform administrative duties such as proofreading, transcribing handwritten information and operating calculators, typewriters and/or computers to work with a variety of documents.
Provide information about establishment, such as service and viewing/visitation location, employees within the organization or services provided.
Transmit information or documents to customers using telephone, computer, mail, company courier or facsimile machine.
Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
Contact the family/authorized party of the deceased to give appropriate consolation, reassurance and information, to secure initial information about the deceased and to set an appointment time for a counseling/arrangement conference.
Meet and greet the family/authorized party in a professional manner and establish a sincere rapport.
Conduct the arrangement conference with the family/authorized party in a professional, efficient and empathetic manner.
Ensure services and merchandise selected are personalized to the utmost during arrangement conferences.
Obtain all required and appropriate information to facilitate the services selected.
Present all appropriate service and merchandise options in a professional and knowledgeable manner, ensuring informed and fiscally responsible decisions by the family/authorized party.
Secure all required arrangement conference documents, including appropriate signatures and initials where necessary.
The primary arranger will collect all monies due the company for merchandise and services in accordance with the company’s Collection Policies and Procedures.
Provide copies of all appropriate documents to the family/authorized party and present these in an appropriate binder/folder.
Communicate with the Family Care Center all appropriate elements of preparation in a thorough and professional manner, complying with company policies and procedures for such communication.
Thoroughly and accurately complete the appropriate death certificate and ensure that it is processed in a timely manner.
Secure the burial/transit/final disposition permit in a timely manner.
Order the appropriate number of certified copies of the death certificate according to the wishes of the family/authorized party.
Arrange for clergy or other officiant to preside over the service.
Arrange for the participation of all other outside parties that may be involved in the conduction of the services (e.g., military, limousine service, processional escorts, public servants such as the police, sheriff, fire, etc.; fraternal and societal organizations such as the Masons, Oddfellows, Elks).
Arrange for music and/or video presentations for the service (when necessary).
Ensure service folders, registers book(s) and other stationary items are created in accordance with the wishes of the family/authorized party.
Arrange for the presence and usage of casket bearers (when necessary).
Boutonnières are to be provided to all casket bearers.
Consult with family/authorized party to create an obituary notice and submit obituaries in all requested media.
Contact the appropriate cemetery to schedule the opening and closing of the grave, along with all appropriate merchandise and equipment.
Arrange and be present at the appropriate viewing/visitation services as requested by the family/authorized party.
Coordinate all elements, details and timing of the services with all parties involved through clear, complete and accurate instruction and information, continuing up to the time of service, including any committal services.
Communicate and coordinate all details of the service to each staff member working that service to ensure that everyone understands their role and responsibilities.
When conducting a service in a church or other organization’s facility, conform to their rules and guidelines.
Know in advance the physical layout of the facility where the service is conducted (restrooms, kitchen, private parlor or family room, etc.).
Arrange and display all floral tributes in an aesthetically pleasing fashion.
Coordinate the placement of the casket at the service site and open or close the casket at the appropriate time for viewing in accordance with the family/authorized party’s wishes.
Remove and inventory any jewelry in accordance with the family/authorized party’s wishes and place in an appropriate jewelry bag.
Be in attendance and visible at all times during any services.
Designate appropriate seating for family, casket bearers, and all other designated attendees (e.g., fraternal organizations, military, public servants).
At the end of funeral/memorial services, clearly, concisely and professionally announce recessional instructions for an organized exit.
Ensure all parties from the service are safely and securely in their vehicles and properly placed within the processional entourage prior to proceeding to the cemetery.
The occasional driving of company vehicles is required; obey all traffic laws and drive in a courteous and safe manner.
Ensure that your driving speed allows the processional entourage to follow in a safe and reasonable manner.
Ensure the family and other participants in the committal service are gathered and placed in the appropriate positions prior to beginning the committal service, and clearly communicate the details of the committal service to them.
At the conclusion of the committal services, instruct the casket bearers to place their boutonnières on the casket (one-by-one).
After the casket bearers are done, greet the family and offer to usher attendees; if declined, escort them to their cars.
At an appropriate time after speaking with the family, announce that the services have concluded and thank attendees; if requested, begin ushering friends by the family.
Possess and maintain a current and valid Nevada state driver’s license.
Knowledge
Knowledge areas include: Customer and Personal Service; English Language; Clerical; Psychology; Sales and Marketing; Law and Government; Occupational Safety & Health Administration Compliance. Note: The original content included line breaks and multiple knowledge items separated by ; attributes retained here are collapsed into a concise list in the paragraph above. Skills Active Listening
Service Orientation
Social Perceptiveness
Coordination
Speaking
Time Management
Reading Comprehension
Writing
Judgment and Decision Making
Critical Thinking
Interacting with Computers
Abilities Oral Comprehension
Oral Expression
Problem Sensitivity
Speech Clarity
Speech Recognition
Deductive Reasoning
Written Comprehension
Information Ordering
Inductive Reasoning
Operating Vehicles, Mechanized Devices, or Equipment
Work Activities Performing for or Working Directly with the Public
Getting Information
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Evaluating Information to Determine Compliance with Standards
Communicating with Persons Outside Organization
Identifying Objects, Actions, and Events
Updating and Using Relevant Knowledge
Operating Vehicles, Mechanized Devices or Equipment
(End of Job Description/Funeral Director; revised 04-2005) Acknowledgement page attached. Need to have completed mortuary school, apprenticeship and be licensed as an embalmer.
#J-18808-Ljbffr