Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
About The Job You’re Considering We are seeking an experienced Salesforce Service Cloud Architect to lead the design, architecture, and implementation of scalable, high performing Salesforce solutions. The ideal candidate will bring deep expertise in Service Cloud, Experience Cloud, and integration patterns—along with strong knowledge of ServiceNow—to align technical designs with business goals. This role will serve as the technical authority for Salesforce architecture across the organization, ensuring that solutions are robust, secure, and strategically aligned.
Your Role
Lead end to end Salesforce architecture including data model, security, integrations, analytics, DevOps, and environment strategy.
Design Service Cloud and Experience Cloud solutions that are scalable, secure, and high performing.
Create High-Level Designs (HLDs) and documentation based on business requirements for Service and Support, export control data, and Revenue Cloud (as needed).
Oversee and review Low-Level Design (LLD) documentation for Salesforce enhancements.
Perform technical and business requirements gathering and translate needs into Salesforce solutions.
Align Salesforce solutions with business goals and technical requirements.
Lead governance processes for Salesforce design, architecture, and quality assurance.
Collaborate with cross functional teams, product owners, and stakeholders to ensure solution alignment.
Analyze and evaluate when third party solutions are needed to complement Salesforce.
Support integration strategies between Salesforce and ServiceNow.
Ensure compliance with Salesforce best practices, architectural principles, and technical standards.
Your Skills and Experience
Minimum 5 years of Salesforce implementation experience as a Solutions Architect.
Strong hands on expertise with Service Cloud and Experience Cloud.
Experience working with ServiceNow and integrating it with Salesforce.
Proven experience aligning Salesforce technologies with business strategies and technical requirements.
Strong background in gathering technical and business requirements and translating them into scalable Salesforce solutions.
Deep understanding of Salesforce platform architecture, including: Data modeling; Security and access control; Environment and release management; DevOps processes; Integration patterns; Analytics and reporting & Product roadmap considerations
Demonstrated leadership in architectural governance, design reviews, and quality assurance.
Excellent communication, documentation, and stakeholder management skills.
Preferred Qualifications
Salesforce certifications such as:
Certified Application Architect
Certified System Architect
Service Cloud Consultant
Experience Cloud Consultant
Integration Architect
Experience with Revenue Cloud (nice to have).
Background working in complex enterprise environments.
The base compensation range for this role in the posted location is: $93,800 - $224,910
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Benefits Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
When you join Capgemini, you don’t just start a new job. You become part of something bigger.
We bring together passionate, skilled people, a tech-driven approach to innovation, and a deep commitment to our clients to help organizations unlock the true value of technology.
As a graduate or an experienced professional, you will be working with the world’s leading brands to enhance and transform the way they do business.
#J-18808-Ljbffr
About The Job You’re Considering We are seeking an experienced Salesforce Service Cloud Architect to lead the design, architecture, and implementation of scalable, high performing Salesforce solutions. The ideal candidate will bring deep expertise in Service Cloud, Experience Cloud, and integration patterns—along with strong knowledge of ServiceNow—to align technical designs with business goals. This role will serve as the technical authority for Salesforce architecture across the organization, ensuring that solutions are robust, secure, and strategically aligned.
Your Role
Lead end to end Salesforce architecture including data model, security, integrations, analytics, DevOps, and environment strategy.
Design Service Cloud and Experience Cloud solutions that are scalable, secure, and high performing.
Create High-Level Designs (HLDs) and documentation based on business requirements for Service and Support, export control data, and Revenue Cloud (as needed).
Oversee and review Low-Level Design (LLD) documentation for Salesforce enhancements.
Perform technical and business requirements gathering and translate needs into Salesforce solutions.
Align Salesforce solutions with business goals and technical requirements.
Lead governance processes for Salesforce design, architecture, and quality assurance.
Collaborate with cross functional teams, product owners, and stakeholders to ensure solution alignment.
Analyze and evaluate when third party solutions are needed to complement Salesforce.
Support integration strategies between Salesforce and ServiceNow.
Ensure compliance with Salesforce best practices, architectural principles, and technical standards.
Your Skills and Experience
Minimum 5 years of Salesforce implementation experience as a Solutions Architect.
Strong hands on expertise with Service Cloud and Experience Cloud.
Experience working with ServiceNow and integrating it with Salesforce.
Proven experience aligning Salesforce technologies with business strategies and technical requirements.
Strong background in gathering technical and business requirements and translating them into scalable Salesforce solutions.
Deep understanding of Salesforce platform architecture, including: Data modeling; Security and access control; Environment and release management; DevOps processes; Integration patterns; Analytics and reporting & Product roadmap considerations
Demonstrated leadership in architectural governance, design reviews, and quality assurance.
Excellent communication, documentation, and stakeholder management skills.
Preferred Qualifications
Salesforce certifications such as:
Certified Application Architect
Certified System Architect
Service Cloud Consultant
Experience Cloud Consultant
Integration Architect
Experience with Revenue Cloud (nice to have).
Background working in complex enterprise environments.
The base compensation range for this role in the posted location is: $93,800 - $224,910
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Benefits Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
When you join Capgemini, you don’t just start a new job. You become part of something bigger.
We bring together passionate, skilled people, a tech-driven approach to innovation, and a deep commitment to our clients to help organizations unlock the true value of technology.
As a graduate or an experienced professional, you will be working with the world’s leading brands to enhance and transform the way they do business.
#J-18808-Ljbffr