Valet Account Manager - Charlotte, NC
Parking Management Company, Charlotte, North Carolina, United States, 28245
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self‑parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest‑first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high‑touch service to partners and guests alike.
Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities Client Relationship Management
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial and Administrative Tasks
Monitor site‑level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision and Training
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication and Reporting
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities
Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attendance at required staff meetings, completion of assigned training modules, flexibility for working flexible hours, and occasional travel for financial reviews, audits, or corporate meetings may be required.
Knowledge, Skills, and Abilities Education/Experience
A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates and Licenses
A valid driver’s license and reliable transportation are required, with an acceptable motor vehicle record (no more than three moving violations within three years). Candidates must pass and maintain a clean background check.
Hospitality, Customer Service, and Communication
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Advanced Client Management Skills
Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements.
Strong Analytical and Problem‑Solving Abilities
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
Effective Training and Leadership Skills
Provide hands‑on coaching, build strong teams, and ensure consistent operations through knowledge of training methods and leadership principles.
Payroll Management
Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.
Excellent Communication and Reporting Skills
Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors.
Work Environment
The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on‑site and in corporate environments. Regular exposure to outdoor weather conditions is expected. The location can be noisy, with moving vehicles operated by the public.
Physical Demands
Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights. Specific vision abilities are needed for safety.
Cell Phone Use
Employees may be required to use personal cell phones for work‑related communication. Reimbursement follows company policy.
Pay Transparency PMC is committed to pay transparency and equity among all employees and allows dialogue on compensation.
Additional Compensation and Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employment Terms Employment with PMC is on an at‑will basis. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA). PMC adheres to all applicable federal, state, and local wage and overtime laws.
Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Job Details Job Title:
Valet Account Manager Department:
Valet Parking Division Reports directly to:
City Manager / Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary plus potential bonus opportunities (Salary can vary depending on market and applicable experience)
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Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities Client Relationship Management
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial and Administrative Tasks
Monitor site‑level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision and Training
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication and Reporting
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities
Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attendance at required staff meetings, completion of assigned training modules, flexibility for working flexible hours, and occasional travel for financial reviews, audits, or corporate meetings may be required.
Knowledge, Skills, and Abilities Education/Experience
A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates and Licenses
A valid driver’s license and reliable transportation are required, with an acceptable motor vehicle record (no more than three moving violations within three years). Candidates must pass and maintain a clean background check.
Hospitality, Customer Service, and Communication
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Advanced Client Management Skills
Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements.
Strong Analytical and Problem‑Solving Abilities
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
Effective Training and Leadership Skills
Provide hands‑on coaching, build strong teams, and ensure consistent operations through knowledge of training methods and leadership principles.
Payroll Management
Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.
Excellent Communication and Reporting Skills
Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors.
Work Environment
The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on‑site and in corporate environments. Regular exposure to outdoor weather conditions is expected. The location can be noisy, with moving vehicles operated by the public.
Physical Demands
Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights. Specific vision abilities are needed for safety.
Cell Phone Use
Employees may be required to use personal cell phones for work‑related communication. Reimbursement follows company policy.
Pay Transparency PMC is committed to pay transparency and equity among all employees and allows dialogue on compensation.
Additional Compensation and Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employment Terms Employment with PMC is on an at‑will basis. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA). PMC adheres to all applicable federal, state, and local wage and overtime laws.
Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Job Details Job Title:
Valet Account Manager Department:
Valet Parking Division Reports directly to:
City Manager / Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary plus potential bonus opportunities (Salary can vary depending on market and applicable experience)
#J-18808-Ljbffr