BDC Administrator/Customer Service Representative
Lithia Motors, San Antonio, Texas, United States, 78208
Ford of Thousand Oaks is looking for a motivated, customer‑focused
BDC Administrator/Customer Service Representative
to join our growing team. If you enjoy helping people, thrive in a fast‑paced environment, and have strong communication skills, we want to hear from you! This role is critical to our dealership’s success. You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments. Key Responsibilities
Respond promptly to inbound sales and service inquiries (phone, email, text, and internet leads) Schedule and confirm appointments for sales and service departments Follow up with prospective customers and unsold opportunities Maintain accurate customer records in the CRM system Coordinate with sales and service teams to ensure smooth customer handoffs Meet daily, weekly, and monthly performance goals Deliver exceptional customer service at every touchpoint Qualifications
Previous BDC, call center, dealership, or customer service experience preferred Strong phone and communication skills Professional, friendly, and positive attitude Comfortable working with CRM systems and basic computer applications Strong organizational skills and attention to detail Ability to multitask in a fast‑paced environment Bilingual (Spanish) is a plus We offer the best‑in‑class industry benefits:
Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Hourly Pay for this position is $20.00 plus bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability. Actual Pay offered may vary depending on experience, skills, job‑related knowledge, and location.
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BDC Administrator/Customer Service Representative
to join our growing team. If you enjoy helping people, thrive in a fast‑paced environment, and have strong communication skills, we want to hear from you! This role is critical to our dealership’s success. You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments. Key Responsibilities
Respond promptly to inbound sales and service inquiries (phone, email, text, and internet leads) Schedule and confirm appointments for sales and service departments Follow up with prospective customers and unsold opportunities Maintain accurate customer records in the CRM system Coordinate with sales and service teams to ensure smooth customer handoffs Meet daily, weekly, and monthly performance goals Deliver exceptional customer service at every touchpoint Qualifications
Previous BDC, call center, dealership, or customer service experience preferred Strong phone and communication skills Professional, friendly, and positive attitude Comfortable working with CRM systems and basic computer applications Strong organizational skills and attention to detail Ability to multitask in a fast‑paced environment Bilingual (Spanish) is a plus We offer the best‑in‑class industry benefits:
Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Hourly Pay for this position is $20.00 plus bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability. Actual Pay offered may vary depending on experience, skills, job‑related knowledge, and location.
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