Account Management Specialist - Green Bay, WI
Prevea Health, Green Bay, Wisconsin, United States, 54311
Overview
Account Management Specialist Location: Green Bay, Wisconsin, United States Apply: Apply Location code: Hansen-006 What you will do
Client Relationship Management — Serve as the primary point of contact for employer clients, building strong and consultative partnerships. Develop a deep understanding of each client’s workforce, healthcare needs, and benefit strategy. Conduct regular check-ins, performance reviews, and strategic planning sessions with HR, benefits, and finance stakeholders. Performance Monitoring & Reporting — Track and analyze key metrics such as employee engagement, utilization, cost savings, and clinical outcomes. Develop custom reporting dashboards and presentations tailored to employer needs. Translate data into actionable insights to drive program improvements and employer satisfaction. Strategic Growth & Retention — Identify opportunities to expand services within existing accounts, including cross-sell and upsell of additional healthcare offerings. Support contract renewals and work closely with sales and leadership to maintain long-term client relationships. Provide input on pricing strategies and solution design based on client feedback and market trends. Cross-Functional Collaboration — Partner with internal teams including clinical operations, marketing, product, and IT to ensure coordinated and consistent client delivery. Communicate client feedback and evolving needs to internal stakeholders to support continuous improvement. Help shape internal best practices, workflows, and tools for DTE account management. Education Qualifications
Associate's Degree in Business Administration, Healthcare Administration, or related field OR High School Diploma/GED + an additional 3 years of relevant work experience Required Bachelor's Degree in Business Administration, Healthcare Administration, or related field Preferred Experience Qualifications
1-3 years Experience in healthcare account management, client services, or healthcare operations. Required Skills and Abilities
Proven ability to build and maintain consultative relationships with employer clients, acting as a strategic advisor. Understanding of healthcare systems, terminology, insurance workflows, and payer/provider dynamics. Ability to analyze and interpret healthcare metrics, create custom reports, and translate insights into actionable recommendations. Excellent verbal and written communication skills with the ability to present complex information clearly to both clients and internal stakeholders. Ability to align employer goals with organizational objectives and develop strategies for account growth and retention. Skilled at managing multiple accounts and priorities while meeting deadlines and maintaining high-quality outcomes. Familiarity with CRM tools, analytics dashboards, and healthcare IT platforms such as EMRs/EHRs. Strong analytical skills for resolving issues and flexibility to thrive in a fast-paced, evolving healthcare environment. Demonstrated ability to partner with diverse internal teams including clinical, IT, and operations to ensure client satisfaction. Basic knowledge of healthcare regulations (e.g., HIPAA) and compliance standards relevant to client-facing activities. Physical Demands
Sit - Frequently Stand - Occasionally Walk - Occasionally Drive - Rarely Climb (Stairs/Ladders) - Rarely Bend (Neck) - Frequently Gross Manipulation (Hands/Arms) - Constantly Squat - Rarely Twist/Turn (Neck) - Occasionally Twist/Turn(Waist) - Occasionally Lift/Carry 0-10 lbs. - Rarely Lift/Carry 11-25 lbs. - Rarely Lift/Carry 26-35 lbs. - Rarely Push/Pull up to 10 lbs. - Rarely Push/Pull 11-25 lbs. - Rarely Push/Pull 26-35 lbs. - Rarely Reach (Above shoulder level) - Rarely Reach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly Working Conditions
Noise - Occasionally Travel Requirements
5% Hearing Requirements
Hears Whispers
Hears Whispers 3-8 feet - Constantly Vision Requirements
Color Discrimination - Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Position Located In
Green Bay,WI
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Account Management Specialist Location: Green Bay, Wisconsin, United States Apply: Apply Location code: Hansen-006 What you will do
Client Relationship Management — Serve as the primary point of contact for employer clients, building strong and consultative partnerships. Develop a deep understanding of each client’s workforce, healthcare needs, and benefit strategy. Conduct regular check-ins, performance reviews, and strategic planning sessions with HR, benefits, and finance stakeholders. Performance Monitoring & Reporting — Track and analyze key metrics such as employee engagement, utilization, cost savings, and clinical outcomes. Develop custom reporting dashboards and presentations tailored to employer needs. Translate data into actionable insights to drive program improvements and employer satisfaction. Strategic Growth & Retention — Identify opportunities to expand services within existing accounts, including cross-sell and upsell of additional healthcare offerings. Support contract renewals and work closely with sales and leadership to maintain long-term client relationships. Provide input on pricing strategies and solution design based on client feedback and market trends. Cross-Functional Collaboration — Partner with internal teams including clinical operations, marketing, product, and IT to ensure coordinated and consistent client delivery. Communicate client feedback and evolving needs to internal stakeholders to support continuous improvement. Help shape internal best practices, workflows, and tools for DTE account management. Education Qualifications
Associate's Degree in Business Administration, Healthcare Administration, or related field OR High School Diploma/GED + an additional 3 years of relevant work experience Required Bachelor's Degree in Business Administration, Healthcare Administration, or related field Preferred Experience Qualifications
1-3 years Experience in healthcare account management, client services, or healthcare operations. Required Skills and Abilities
Proven ability to build and maintain consultative relationships with employer clients, acting as a strategic advisor. Understanding of healthcare systems, terminology, insurance workflows, and payer/provider dynamics. Ability to analyze and interpret healthcare metrics, create custom reports, and translate insights into actionable recommendations. Excellent verbal and written communication skills with the ability to present complex information clearly to both clients and internal stakeholders. Ability to align employer goals with organizational objectives and develop strategies for account growth and retention. Skilled at managing multiple accounts and priorities while meeting deadlines and maintaining high-quality outcomes. Familiarity with CRM tools, analytics dashboards, and healthcare IT platforms such as EMRs/EHRs. Strong analytical skills for resolving issues and flexibility to thrive in a fast-paced, evolving healthcare environment. Demonstrated ability to partner with diverse internal teams including clinical, IT, and operations to ensure client satisfaction. Basic knowledge of healthcare regulations (e.g., HIPAA) and compliance standards relevant to client-facing activities. Physical Demands
Sit - Frequently Stand - Occasionally Walk - Occasionally Drive - Rarely Climb (Stairs/Ladders) - Rarely Bend (Neck) - Frequently Gross Manipulation (Hands/Arms) - Constantly Squat - Rarely Twist/Turn (Neck) - Occasionally Twist/Turn(Waist) - Occasionally Lift/Carry 0-10 lbs. - Rarely Lift/Carry 11-25 lbs. - Rarely Lift/Carry 26-35 lbs. - Rarely Push/Pull up to 10 lbs. - Rarely Push/Pull 11-25 lbs. - Rarely Push/Pull 26-35 lbs. - Rarely Reach (Above shoulder level) - Rarely Reach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly Working Conditions
Noise - Occasionally Travel Requirements
5% Hearing Requirements
Hears Whispers
Hears Whispers 3-8 feet - Constantly Vision Requirements
Color Discrimination - Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Position Located In
Green Bay,WI
#J-18808-Ljbffr