Job Overview
To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).
Responsibilities
Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution.
Prepare, analyze, and/or submit documentation to CBP and PGAs.
Develop and maintain a strong relationship with customer's front-line personnel.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform route cause analysis as directed by the Account Administrator.
Research and resolve customer billing issues.
Coordinate post-entry activities on the customer's behalf.
Manage the entry verification process.
Sort and assign department workload.
Access clients' systems (external systems) as necessary.
Correspond with business partners in various mediums to include written, phone, or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Perform other duties as assigned.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Required: MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner).
Excellent communication skills, verbal and written.
Preferred Qualifications:
Monday–Friday 8:00 am–4:30 pm; Hybrid – FTN/USA/BUF/14150/555 Riverwalk Parkway.
Benefits Paid training provided.
Pay Transparency:
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
EEO Statement FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
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Responsibilities
Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution.
Prepare, analyze, and/or submit documentation to CBP and PGAs.
Develop and maintain a strong relationship with customer's front-line personnel.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform route cause analysis as directed by the Account Administrator.
Research and resolve customer billing issues.
Coordinate post-entry activities on the customer's behalf.
Manage the entry verification process.
Sort and assign department workload.
Access clients' systems (external systems) as necessary.
Correspond with business partners in various mediums to include written, phone, or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Perform other duties as assigned.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Required: MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner).
Excellent communication skills, verbal and written.
Preferred Qualifications:
Monday–Friday 8:00 am–4:30 pm; Hybrid – FTN/USA/BUF/14150/555 Riverwalk Parkway.
Benefits Paid training provided.
Pay Transparency:
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
EEO Statement FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
#J-18808-Ljbffr