Inside Sales Manager (East Region)
Southern Glazer's Wine & Spirits, Miami Gardens, Florida, United States
What You Need To Know:
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family‑owned business with deep roots dating back to 1933.
Southern Glazer’s is proud of its well‑earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full‑time employee, you can choose from a wide‑ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview: Manage, lead, and evaluate the day‑to‑day activities of the outbound inside sales team operations including performance metrics, retention statistics, and staffing requirements, to ensure achievement of sales goals and delivery of superior customer service experience.
Primary Responsibilities:
Oversee day‑to‑day sales activities of the inside sales team
Develop and oversee implementations of all policies, guidelines, and procedures that govern the inside sales team, but not limited to, quality control measures, performance criteria, performance metrics, and scripting strategies that increase caller engagement and sales
Deploy and utilize software to ensure adherence to schedules, and develop tactics to address any adherence issues
Build teamwork with direct reports by communicating information, ensuring understanding, involving others in team decisions, and demonstrating/modeling personal commitment to the team. Leads and manages training initiatives by conducting ongoing sales and customer service training programs; remains current on company information to lead the team to improve sales and customer experiences.
Develops analysis that provides insight into inside sales operations; Reviews trends and drives change that will improve customer service, more effectively utilize resources and ensure service and sales levels are achieved or exceeded
Create and foster a positive work environment conducive to high‑performing teams; Directs the efforts of the inside sales team by providing day‑to‑day direction, guidance, coaching, and professional development related to performance evaluation and identification of opportunities for improvement; Sets clear performance expectations, coaches, develops, and reviews activity to help the team achieve goals
Achieve sales goals by hiring and training employees and coaching them to develop their selling skills and maintain adequate sales pipelines; Use all available analytical tools and reports to maximize the potential of each inside sales consultant and the team as a whole to serve customers better and to grow sales
Attend sales group meetings concerning sales targets or forecasts, reporting on the market situation
Manage a small book of accounts in the ISC role to remain market‑facing; attend industry/supplier conferences to develop industry expertise
Perform other job‑related duties as assigned
Minimum Qualifications:
Bachelor's degree plus three years of experience; or an equivalent combination of education and experience
Minimum 3 years of sales experience
Must be at least 21 years of age
Physical Demands:
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
This position is deemed a safety‑sensitive position. As such, any person who is given a conditional offer of employment will be required to pass a drug test.
EEO Statement: Southern Glazer's Wine and Spirits, an Aff… SGWS complies with all federal, stat,e and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres to local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com
#J-18808-Ljbffr
Southern Glazer’s is proud of its well‑earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full‑time employee, you can choose from a wide‑ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview: Manage, lead, and evaluate the day‑to‑day activities of the outbound inside sales team operations including performance metrics, retention statistics, and staffing requirements, to ensure achievement of sales goals and delivery of superior customer service experience.
Primary Responsibilities:
Oversee day‑to‑day sales activities of the inside sales team
Develop and oversee implementations of all policies, guidelines, and procedures that govern the inside sales team, but not limited to, quality control measures, performance criteria, performance metrics, and scripting strategies that increase caller engagement and sales
Deploy and utilize software to ensure adherence to schedules, and develop tactics to address any adherence issues
Build teamwork with direct reports by communicating information, ensuring understanding, involving others in team decisions, and demonstrating/modeling personal commitment to the team. Leads and manages training initiatives by conducting ongoing sales and customer service training programs; remains current on company information to lead the team to improve sales and customer experiences.
Develops analysis that provides insight into inside sales operations; Reviews trends and drives change that will improve customer service, more effectively utilize resources and ensure service and sales levels are achieved or exceeded
Create and foster a positive work environment conducive to high‑performing teams; Directs the efforts of the inside sales team by providing day‑to‑day direction, guidance, coaching, and professional development related to performance evaluation and identification of opportunities for improvement; Sets clear performance expectations, coaches, develops, and reviews activity to help the team achieve goals
Achieve sales goals by hiring and training employees and coaching them to develop their selling skills and maintain adequate sales pipelines; Use all available analytical tools and reports to maximize the potential of each inside sales consultant and the team as a whole to serve customers better and to grow sales
Attend sales group meetings concerning sales targets or forecasts, reporting on the market situation
Manage a small book of accounts in the ISC role to remain market‑facing; attend industry/supplier conferences to develop industry expertise
Perform other job‑related duties as assigned
Minimum Qualifications:
Bachelor's degree plus three years of experience; or an equivalent combination of education and experience
Minimum 3 years of sales experience
Must be at least 21 years of age
Physical Demands:
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
This position is deemed a safety‑sensitive position. As such, any person who is given a conditional offer of employment will be required to pass a drug test.
EEO Statement: Southern Glazer's Wine and Spirits, an Aff… SGWS complies with all federal, stat,e and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres to local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com
#J-18808-Ljbffr