Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world‑class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.
In‑office attendance requirement: at least 3 days per week in New York City.
The Role As a Scaled Account Manager at Air, you'll own a large book of business and serve as a strategic partner to your customers — educating them on new product lines and tiers, driving adoption, and identifying upsell opportunities that align with their needs. Your goal is to ensure every customer realizes the full value of Air's evolving platform while growing revenue through smart, intentional account management.
This is a revenue‑generating role that blends relationship building with real business impact. You'll carry a quota with variable compensation, directly tying your success to the company's growth.
We're looking for someone who is customer‑obsessed, commercially minded, and energized by building relationships that drive results. You're resourceful, low‑ego, and take full ownership of outcomes. You don't wait for permission — you find a way.
Experience
2+ years as an Account Manager or Account Executive in a B2B SaaS environment
Demonstrated ability to drive revenue through expansion, renewals, and product adoption
Consistent track record of meeting or exceeding quota and key performance targets
Strong relationship‑management skills with the ability to build trust and influence decision‑makers at every level
Effective storyteller — comfortable creating polished, customer‑facing materials like onboarding guides, QBRs, and success plans
Data‑driven approach to managing your book, tracking product usage, health scores, engagement, and retention to inform how you prioritize and act
High personal standards, pride in your work, and a desire to build something meaningful alongside a driven, collaborative team
What Success Looks Like Revenue Growth & Retention:
You own your number. By deeply understanding your accounts, identifying expansion opportunities, and driving adoption of new product lines and tiers, you consistently grow revenue while maintaining strong retention across your book.
Product Adoption & Upsell:
You're a consultative seller who educates customers on the full value of Air's platform. You connect product capabilities to business outcomes, making upsells feel like solutions — not pitches.
Trusted Partnerships:
You're not order‑taking — you're advising. Customers see you as a strategic partner because you understand their business, bring proactive recommendations, and consistently deliver on what you commit to.
Customer Advocacy:
Your best customers become your best pipeline. They refer peers, participate in case studies, and champion Air internally — because you've built real trust and delivered real results.
How We Work At Air
Act like a driver: Take initiative and ownership without waiting to be told
Work in public: Share ideas openly, get feedback early, and collaborate across teams
Play to win: Aim high and bring creativity, adaptability, and focus to your work
Say the hard thing: Give and receive feedback with clarity and respect
Disagree and commit: Debate honestly, then align quickly to move forward together
Benefits Why Air?
Growth and Impact: Join a rapidly scaling company with a mission to transform the creative ops space. Your work will have a direct, tangible impact on our ARR growth
Comprehensive Benefits: We offer competitive medical, dental, and vision insurance, along with dependent coverage. You'll also enjoy a generous work‑from‑home stipend, professional development reimbursement, and unlimited vacation days
Commitment to Diversity: We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences
Competitive Compensation: The expected total compensation (OTE) for this position in New York City is between USD $140,000 - $180,000 commensurate with experience
At Air, we're committed to building a world‑class team and helping every individual reach their full potential. If you're passionate about solving big problems and growing with an innovative company, we'd love to meet you!
#J-18808-Ljbffr
In‑office attendance requirement: at least 3 days per week in New York City.
The Role As a Scaled Account Manager at Air, you'll own a large book of business and serve as a strategic partner to your customers — educating them on new product lines and tiers, driving adoption, and identifying upsell opportunities that align with their needs. Your goal is to ensure every customer realizes the full value of Air's evolving platform while growing revenue through smart, intentional account management.
This is a revenue‑generating role that blends relationship building with real business impact. You'll carry a quota with variable compensation, directly tying your success to the company's growth.
We're looking for someone who is customer‑obsessed, commercially minded, and energized by building relationships that drive results. You're resourceful, low‑ego, and take full ownership of outcomes. You don't wait for permission — you find a way.
Experience
2+ years as an Account Manager or Account Executive in a B2B SaaS environment
Demonstrated ability to drive revenue through expansion, renewals, and product adoption
Consistent track record of meeting or exceeding quota and key performance targets
Strong relationship‑management skills with the ability to build trust and influence decision‑makers at every level
Effective storyteller — comfortable creating polished, customer‑facing materials like onboarding guides, QBRs, and success plans
Data‑driven approach to managing your book, tracking product usage, health scores, engagement, and retention to inform how you prioritize and act
High personal standards, pride in your work, and a desire to build something meaningful alongside a driven, collaborative team
What Success Looks Like Revenue Growth & Retention:
You own your number. By deeply understanding your accounts, identifying expansion opportunities, and driving adoption of new product lines and tiers, you consistently grow revenue while maintaining strong retention across your book.
Product Adoption & Upsell:
You're a consultative seller who educates customers on the full value of Air's platform. You connect product capabilities to business outcomes, making upsells feel like solutions — not pitches.
Trusted Partnerships:
You're not order‑taking — you're advising. Customers see you as a strategic partner because you understand their business, bring proactive recommendations, and consistently deliver on what you commit to.
Customer Advocacy:
Your best customers become your best pipeline. They refer peers, participate in case studies, and champion Air internally — because you've built real trust and delivered real results.
How We Work At Air
Act like a driver: Take initiative and ownership without waiting to be told
Work in public: Share ideas openly, get feedback early, and collaborate across teams
Play to win: Aim high and bring creativity, adaptability, and focus to your work
Say the hard thing: Give and receive feedback with clarity and respect
Disagree and commit: Debate honestly, then align quickly to move forward together
Benefits Why Air?
Growth and Impact: Join a rapidly scaling company with a mission to transform the creative ops space. Your work will have a direct, tangible impact on our ARR growth
Comprehensive Benefits: We offer competitive medical, dental, and vision insurance, along with dependent coverage. You'll also enjoy a generous work‑from‑home stipend, professional development reimbursement, and unlimited vacation days
Commitment to Diversity: We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences
Competitive Compensation: The expected total compensation (OTE) for this position in New York City is between USD $140,000 - $180,000 commensurate with experience
At Air, we're committed to building a world‑class team and helping every individual reach their full potential. If you're passionate about solving big problems and growing with an innovative company, we'd love to meet you!
#J-18808-Ljbffr