Lead Veterinary Customer Service Representative
AmeriVet Partners Management, Inc., Providence, Rhode Island, United States
Lead Veterinary Customer Service Representative page is loaded## Lead Veterinary Customer Service Representativelocations:
WCVH - Wakefield, RItime type:
Full timeposted on:
Posted Todayjob requisition id:
JR107376**Key Responsibilities*** Lead, support, and mentor the reception team to ensure smooth daily operations.* Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.* Manage appointment scheduling, check‑ins, and check‑outs efficiently.* Oversee client billing, payment processing, estimates, and invoice accuracy.* Troubleshoot scheduling conflicts and help maintain effective patient flow.* Train new reception team members and provide ongoing coaching.* Coordinate communication between clients, technicians, and doctors.* Maintain reception area cleanliness, organization, and professional appearance.* Assist with hospital communications, inventory coordination, and administrative tasks as needed.* Handle escalated client concerns with professionalism and empathy.**Qualifications*** 2+ years of veterinary reception or customer service experience required; leadership experience strongly preferred.* Knowledge of veterinary terminology, services, and appointment types.* Strong multitasking abilities in a high‑volume environment.* Excellent verbal and written communication skills.* Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.).* Demonstrated ability to lead, inspire, and support a team.* Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.**Compensation*** $22-$25/hr based on experience**What We Offer*** Competitive pay based on experience* Health, dental, and vision benefits* Paid time off and holiday pay* Opportunities for professional growth and continuing education* Supportive team culture focused on collaboration and high-quality careAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr
WCVH - Wakefield, RItime type:
Full timeposted on:
Posted Todayjob requisition id:
JR107376**Key Responsibilities*** Lead, support, and mentor the reception team to ensure smooth daily operations.* Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.* Manage appointment scheduling, check‑ins, and check‑outs efficiently.* Oversee client billing, payment processing, estimates, and invoice accuracy.* Troubleshoot scheduling conflicts and help maintain effective patient flow.* Train new reception team members and provide ongoing coaching.* Coordinate communication between clients, technicians, and doctors.* Maintain reception area cleanliness, organization, and professional appearance.* Assist with hospital communications, inventory coordination, and administrative tasks as needed.* Handle escalated client concerns with professionalism and empathy.**Qualifications*** 2+ years of veterinary reception or customer service experience required; leadership experience strongly preferred.* Knowledge of veterinary terminology, services, and appointment types.* Strong multitasking abilities in a high‑volume environment.* Excellent verbal and written communication skills.* Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.).* Demonstrated ability to lead, inspire, and support a team.* Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.**Compensation*** $22-$25/hr based on experience**What We Offer*** Competitive pay based on experience* Health, dental, and vision benefits* Paid time off and holiday pay* Opportunities for professional growth and continuing education* Supportive team culture focused on collaboration and high-quality careAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr