Company: Emberhaven
Location: Greensboro NC
Compensation: Hourly + Performance Bonuses
About Us Emberhaven is a mental health outpatient clinic dedicated to providing compassionate, evidence-based care to individuals and families. Our mission is to create a safe and welcoming environment where clients feel heard, understood, and empowered as they work toward healing and personal growth. With a team of committed professionals, we offer accessible therapeutic services that foster resilience, emotional well-being, and lasting positive change, striving to be a place of refuge, renewal, and hope for those we serve.
What You’ll Do
Serve as the “first touch” voice of Emberhaven, answering inbound inquiries with warmth, professionalism, and clarity.
Make outbound calls to prospective families and referral sources, following up on leads, voicemails, and inquiries.
Qualify prospects by asking key questions, explaining our services, and identifying their needs.
Effectively communicate the value of Emberhaven and guide families toward scheduling an assessment.
Maintain a detailed record of leads, call outcomes, and next steps in our CRM system.
Coordinate with the clinical and administrative teams to ensure smooth handoffs once a family is ready to move forward.
Meet and exceed performance goals related to outreach, response times, and scheduled assessments.
What We’re Looking For
2+ years of experience in sales, intake, or customer-facing roles (healthcare, education preferred).
Strong phone presence with the ability to build rapport quickly.
Excellent verbal and written communication skills.
A results-driven mindset with the ability to handle objections and follow through consistently.
Comfortable using AdvancedMD (CRM) or other intake tracking tools.
Bilingual (English/Spanish) a plus.
Why Join Emberhaven?
Be part of a mission-driven organization making a meaningful difference in the lives of each and every client.
Play a pivotal role in our growth by ensuring every family inquiry is answered with care and urgency.
Competitive compensation with performance-based incentives.
Supportive team environment with opportunities for growth.
Job Type: Full-time
Work Location: Hybrid Greensboro NC
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits
Paid time off
Work Location: In person
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Location: Greensboro NC
Compensation: Hourly + Performance Bonuses
About Us Emberhaven is a mental health outpatient clinic dedicated to providing compassionate, evidence-based care to individuals and families. Our mission is to create a safe and welcoming environment where clients feel heard, understood, and empowered as they work toward healing and personal growth. With a team of committed professionals, we offer accessible therapeutic services that foster resilience, emotional well-being, and lasting positive change, striving to be a place of refuge, renewal, and hope for those we serve.
What You’ll Do
Serve as the “first touch” voice of Emberhaven, answering inbound inquiries with warmth, professionalism, and clarity.
Make outbound calls to prospective families and referral sources, following up on leads, voicemails, and inquiries.
Qualify prospects by asking key questions, explaining our services, and identifying their needs.
Effectively communicate the value of Emberhaven and guide families toward scheduling an assessment.
Maintain a detailed record of leads, call outcomes, and next steps in our CRM system.
Coordinate with the clinical and administrative teams to ensure smooth handoffs once a family is ready to move forward.
Meet and exceed performance goals related to outreach, response times, and scheduled assessments.
What We’re Looking For
2+ years of experience in sales, intake, or customer-facing roles (healthcare, education preferred).
Strong phone presence with the ability to build rapport quickly.
Excellent verbal and written communication skills.
A results-driven mindset with the ability to handle objections and follow through consistently.
Comfortable using AdvancedMD (CRM) or other intake tracking tools.
Bilingual (English/Spanish) a plus.
Why Join Emberhaven?
Be part of a mission-driven organization making a meaningful difference in the lives of each and every client.
Play a pivotal role in our growth by ensuring every family inquiry is answered with care and urgency.
Competitive compensation with performance-based incentives.
Supportive team environment with opportunities for growth.
Job Type: Full-time
Work Location: Hybrid Greensboro NC
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits
Paid time off
Work Location: In person
#J-18808-Ljbffr