Maison Polène
Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
Be a part of the Polène story—join us in our flagship store and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
About the Role Polène boutiques immerse clients in our unique universe, welcoming a high‑end, international clientele. As a Leather Goods Artisan, you play a key role in bringing the Maison’s craftsmanship to life within our flagship store.
This position combines hands‑on artisanal expertise with a client‑facing mindset. You will be responsible for leather repairs, restorations, product animations, and personalization services, while partnering closely with the sales team to ensure a seamless, elevated customer journey that reflects Polène’s standards of excellence.
Key Responsibilities Client Experience & Live Craft Execution
Welcome clients with courtesy and professionalism, embodying the values and standards of Maison Polène.
Create and personalize leather goods in real time within a high‑traffic flagship environment, maintaining focus, composure, and exceptional craftsmanship while engaging with clients.
Explain key leathercraft steps in clear, client‑friendly language, including shaping and thermoforming, dyeing, stamping or marking, stitching, and finishing.
Guide clients through available personalization options, expected timelines, and the final result to keep them informed and engaged throughout the process.
Maintain a smooth and professional rhythm, balancing technical execution with client interaction without compromising quality or precision.
Leather Repair, Care & Restoration
Diagnose and perform leather goods repairs in line with Polène quality standards, including stitching repairs, edge dyeing, and finishing.
Restore and maintain products to extend their lifespan while preserving their original aesthetic and craftsmanship.
Maintain accurate repair documentation, follow‑ups, and reporting within internal systems.
Act as a key link with internal workshops by escalating recurring issues and contributing to continuous improvement of Polène leather goods.
Leather Accessory Making & Personalization
Handcraft leather accessories entirely by hand, from start to finish, using techniques such as thermoforming, dyeing, stamping, stitching, and finishing.
Perform in‑store personalization services with consistent luxury‑level finishes that meet Maison standards.
Support product animations and craftsmanship storytelling that enrich the in‑store experience.
Sales Collaboration & Expectation Management
Collaborate closely with the Sales team to ensure smooth handoffs, clear timing, and aligned client communication.
Set clear and realistic expectations regarding what can be delivered in‑store within the scope of animations and personalization services.
Contribute to a seamless and elevated client journey by reinforcing Polène’s service standards at every touchpoint.
Continuous Learning & Craft Development
Stay informed on leathercraft techniques, materials, and industry best practices.
Participate in internal training sessions, including workshops in Ubrique, Spain, to refine skills and deepen craftsmanship expertise.
What We’re Looking For
Proven experience in a luxury Maison, leather workshop, or comparable artisanal environment.
Strong command of leatherworking techniques relevant to repair, restoration, and small leather goods making, including stitching, edge work, finishing, stamping, and thermoforming.
Comfortable working in a highly client‑facing role, with the ability to engage, explain, and perform craftsmanship live in store.
Exceptional attention to detail with a strong quality mindset, even under observation.
Professional working proficiency in English; Spanish is a plus.
Energetic, approachable, and team‑oriented, with natural relational ease and strong communication skills.
Compensation & Benefits
Competitive salary range wage: $50,000 - $55,000.
Monthly ICHRA medical stipend to select your preferred healthcare plan.
Employer‑contributed dental and vision insurance.
401(k) plan.
Paid Time Off, including vacation and sick days.
Staff discount on leather goods and jewelry.
Commuter benefits (pre‑tax, where applicable).
Opportunities for career growth within our expanding U.S. network.
Supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
Full‑time, on‑site role at our SoHo flagship boutique.
Weekend, holiday, and peak‑season availability is required.
If you are passionate about luxury retail and committed to delivering exceptional service, we encourage you to apply and grow with us at Polène!
Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
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Be a part of the Polène story—join us in our flagship store and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
About the Role Polène boutiques immerse clients in our unique universe, welcoming a high‑end, international clientele. As a Leather Goods Artisan, you play a key role in bringing the Maison’s craftsmanship to life within our flagship store.
This position combines hands‑on artisanal expertise with a client‑facing mindset. You will be responsible for leather repairs, restorations, product animations, and personalization services, while partnering closely with the sales team to ensure a seamless, elevated customer journey that reflects Polène’s standards of excellence.
Key Responsibilities Client Experience & Live Craft Execution
Welcome clients with courtesy and professionalism, embodying the values and standards of Maison Polène.
Create and personalize leather goods in real time within a high‑traffic flagship environment, maintaining focus, composure, and exceptional craftsmanship while engaging with clients.
Explain key leathercraft steps in clear, client‑friendly language, including shaping and thermoforming, dyeing, stamping or marking, stitching, and finishing.
Guide clients through available personalization options, expected timelines, and the final result to keep them informed and engaged throughout the process.
Maintain a smooth and professional rhythm, balancing technical execution with client interaction without compromising quality or precision.
Leather Repair, Care & Restoration
Diagnose and perform leather goods repairs in line with Polène quality standards, including stitching repairs, edge dyeing, and finishing.
Restore and maintain products to extend their lifespan while preserving their original aesthetic and craftsmanship.
Maintain accurate repair documentation, follow‑ups, and reporting within internal systems.
Act as a key link with internal workshops by escalating recurring issues and contributing to continuous improvement of Polène leather goods.
Leather Accessory Making & Personalization
Handcraft leather accessories entirely by hand, from start to finish, using techniques such as thermoforming, dyeing, stamping, stitching, and finishing.
Perform in‑store personalization services with consistent luxury‑level finishes that meet Maison standards.
Support product animations and craftsmanship storytelling that enrich the in‑store experience.
Sales Collaboration & Expectation Management
Collaborate closely with the Sales team to ensure smooth handoffs, clear timing, and aligned client communication.
Set clear and realistic expectations regarding what can be delivered in‑store within the scope of animations and personalization services.
Contribute to a seamless and elevated client journey by reinforcing Polène’s service standards at every touchpoint.
Continuous Learning & Craft Development
Stay informed on leathercraft techniques, materials, and industry best practices.
Participate in internal training sessions, including workshops in Ubrique, Spain, to refine skills and deepen craftsmanship expertise.
What We’re Looking For
Proven experience in a luxury Maison, leather workshop, or comparable artisanal environment.
Strong command of leatherworking techniques relevant to repair, restoration, and small leather goods making, including stitching, edge work, finishing, stamping, and thermoforming.
Comfortable working in a highly client‑facing role, with the ability to engage, explain, and perform craftsmanship live in store.
Exceptional attention to detail with a strong quality mindset, even under observation.
Professional working proficiency in English; Spanish is a plus.
Energetic, approachable, and team‑oriented, with natural relational ease and strong communication skills.
Compensation & Benefits
Competitive salary range wage: $50,000 - $55,000.
Monthly ICHRA medical stipend to select your preferred healthcare plan.
Employer‑contributed dental and vision insurance.
401(k) plan.
Paid Time Off, including vacation and sick days.
Staff discount on leather goods and jewelry.
Commuter benefits (pre‑tax, where applicable).
Opportunities for career growth within our expanding U.S. network.
Supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
Full‑time, on‑site role at our SoHo flagship boutique.
Weekend, holiday, and peak‑season availability is required.
If you are passionate about luxury retail and committed to delivering exceptional service, we encourage you to apply and grow with us at Polène!
Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
#J-18808-Ljbffr