Specialized Travel Consultant- Sullivan & Cromwell
American Express Global Business Travel, California, Missouri, United States, 65018
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
American Express Global Business Travel (Amex GBT) is seeking a Dedicated Specialized Travel Consultant to provide exceptional, high‑touch travel management support to Sullivan & Cromwell. This role serves as the primary point of contact for key client stakeholders and travelers, balancing strategic client relationship management with hands‑on traveler care. The successful candidate will be instrumental in ensuring seamless travel experiences while maintaining operational excellence and client satisfaction.
Key Responsibilities Client Relationship Serve as the primary point of contact for all Sabre‑related inquiries, including historical pricing, PNR invoicing, and unused ticket management.
Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns.
Provide responsive support to Committee members and their assistants with travel bookings.
Travel Operations & Coordination
Coordinate comprehensive invoice reconciliation for:
Personal expenses (First/Business Class)
Seat charges
Refunds
Accounting reconciliation emails
Manage third‑party billing and secure hotel folios for client reconciliation.
Update and maintain accurate travel profiles through Connect Profile.
Manage rooming lists and event logistics from initiation through completion.
Provide Sabre GDS system support and technical guidance to travel consultants.
Assist with mid‑office QC rejects and ticketing inquiries.
Assist supervisor with orientation and onboarding of new team members.
Provide guidance on travel operations specific to Sullivan & Cromwell SOP.
Support team members across all aspects of the client account.
Perform daily updates to Out of Office messaging.
Proactively follow up on all outstanding issues and concerns.
Required Qualifications
Minimum 5 years
of travel industry experience (Law Firm Experience Highly Preferred).
Proficiency in Sabre GDS
with demonstrated expertise.
Case email (Salesforce) experience
and comfort with travel management systems.
Client‑facing online booking tool support
experience.
Excellent communication skills
– both written and oral.
Strong problem‑solving abilities
with capacity to identify root causes and recommend solutions.
Demonstrated leadership skills
with ability to mentor and train others.
Proven ability to manage multiple projects
simultaneously in a well‑organized manner.
Strong attention to detail
and analytical skills specific to travel operations.
Ability to work effectively under pressure
while maintaining flexibility and composure.
Excellent interpersonal skills
and relationship‑building capabilities.
Deep understanding of travel operations, systems, and industry best practices .
Commitment to excellence
with drive to exceed role requirements and achieve results.
Location New York, United States.
The US national base salary range for this position is from $46,200.00 to $85,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits‑at‑a‑Glance document.
The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
Flexible benefits
are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want
when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion
in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
#J-18808-Ljbffr
American Express Global Business Travel (Amex GBT) is seeking a Dedicated Specialized Travel Consultant to provide exceptional, high‑touch travel management support to Sullivan & Cromwell. This role serves as the primary point of contact for key client stakeholders and travelers, balancing strategic client relationship management with hands‑on traveler care. The successful candidate will be instrumental in ensuring seamless travel experiences while maintaining operational excellence and client satisfaction.
Key Responsibilities Client Relationship Serve as the primary point of contact for all Sabre‑related inquiries, including historical pricing, PNR invoicing, and unused ticket management.
Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns.
Provide responsive support to Committee members and their assistants with travel bookings.
Travel Operations & Coordination
Coordinate comprehensive invoice reconciliation for:
Personal expenses (First/Business Class)
Seat charges
Refunds
Accounting reconciliation emails
Manage third‑party billing and secure hotel folios for client reconciliation.
Update and maintain accurate travel profiles through Connect Profile.
Manage rooming lists and event logistics from initiation through completion.
Provide Sabre GDS system support and technical guidance to travel consultants.
Assist with mid‑office QC rejects and ticketing inquiries.
Assist supervisor with orientation and onboarding of new team members.
Provide guidance on travel operations specific to Sullivan & Cromwell SOP.
Support team members across all aspects of the client account.
Perform daily updates to Out of Office messaging.
Proactively follow up on all outstanding issues and concerns.
Required Qualifications
Minimum 5 years
of travel industry experience (Law Firm Experience Highly Preferred).
Proficiency in Sabre GDS
with demonstrated expertise.
Case email (Salesforce) experience
and comfort with travel management systems.
Client‑facing online booking tool support
experience.
Excellent communication skills
– both written and oral.
Strong problem‑solving abilities
with capacity to identify root causes and recommend solutions.
Demonstrated leadership skills
with ability to mentor and train others.
Proven ability to manage multiple projects
simultaneously in a well‑organized manner.
Strong attention to detail
and analytical skills specific to travel operations.
Ability to work effectively under pressure
while maintaining flexibility and composure.
Excellent interpersonal skills
and relationship‑building capabilities.
Deep understanding of travel operations, systems, and industry best practices .
Commitment to excellence
with drive to exceed role requirements and achieve results.
Location New York, United States.
The US national base salary range for this position is from $46,200.00 to $85,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits‑at‑a‑Glance document.
The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
Flexible benefits
are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want
when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion
in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
#J-18808-Ljbffr