Inside Sales Associate - Cincinnati, OH
Rheem Manufacturing, Cincinnati, Ohio, United States, 45208
Job Description
Join 2J Supply, now proudly part of Rheem Air Distribution, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry‑leading training to residential contractors.
Benefits
Excellence in Service
Building Relationships
Taking Ownership
Leading Responsibly
We Offer
Competitive Pay Plus Incentive Plan
Comprehensive Health, Dental, Vision, Life Insurance
Paid Time Off, Paid Holidays
401K with Day 1, Fully Vested 6% company match!
Our Inside Sales Associate plays a key role in supporting customers by processing orders and quotes for equipment, parts, and supplies. They build and maintain strong relationships with contractors, dealers, and buyers while providing expert product recommendations. This role works closely with our outside sales team and branch staff to drive sales growth.
Responsibilities
Effectively interacts with customers by discovering their true intent and combines functional and HVAC product knowledge to navigate them to relevant products and services and solve customer problems.
Proactively calls on assigned accounts to promote sales, programs and marketing initiatives while also probing for opportunities or threats to our business.
Resolves complex pricing situations encountered during customer interactions using current sales policies and pricing objection handling.
Supports the order placement process through our ERP and executing quotes, checking availability, lead times, order entry, order management, order status, shipping and delivery status, backorders, warranty needs and reporting activities.
Acts as a liaison with customers and multiple departments.
Adds value by effectively presenting and communicating, live or virtually, the 2J service capabilities to build customer relationships, loyalty, and retention.
Works with a Continuous Improvement mindset and contributes to system/process enhancements.
Analyzes reports and sales data looking for additional opportunities within current customers.
Uses the CRM tool to track opportunities and adds customer follow‑up notes.
Attends training sessions on products and services to grow in industry knowledge to best support the customer.
Qualifications
2–3 years related industry experience and/or equivalent field work experience
High School diploma or higher
Demonstrated knowledge of the HVAC industry including suppliers, products, technical terminology and applications.
Ability to communicate information and ideas effectively with customers over telephone, text, email, and in person.
Good listener with the ability to assess customer need.
Goal‑driven; action oriented, self‑motivated.
Able to deal with a variety of people and situations in a positive and open‑minded manner.
Well organized and represents the company in a professional manner.
Ability to work and support a team‑based environment.
Proficient with EAP, CRM and Microsoft Office Suite.
We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report.
About Us At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Our Behavior Based Values Set Us Apart
Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customer’s lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
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Benefits
Excellence in Service
Building Relationships
Taking Ownership
Leading Responsibly
We Offer
Competitive Pay Plus Incentive Plan
Comprehensive Health, Dental, Vision, Life Insurance
Paid Time Off, Paid Holidays
401K with Day 1, Fully Vested 6% company match!
Our Inside Sales Associate plays a key role in supporting customers by processing orders and quotes for equipment, parts, and supplies. They build and maintain strong relationships with contractors, dealers, and buyers while providing expert product recommendations. This role works closely with our outside sales team and branch staff to drive sales growth.
Responsibilities
Effectively interacts with customers by discovering their true intent and combines functional and HVAC product knowledge to navigate them to relevant products and services and solve customer problems.
Proactively calls on assigned accounts to promote sales, programs and marketing initiatives while also probing for opportunities or threats to our business.
Resolves complex pricing situations encountered during customer interactions using current sales policies and pricing objection handling.
Supports the order placement process through our ERP and executing quotes, checking availability, lead times, order entry, order management, order status, shipping and delivery status, backorders, warranty needs and reporting activities.
Acts as a liaison with customers and multiple departments.
Adds value by effectively presenting and communicating, live or virtually, the 2J service capabilities to build customer relationships, loyalty, and retention.
Works with a Continuous Improvement mindset and contributes to system/process enhancements.
Analyzes reports and sales data looking for additional opportunities within current customers.
Uses the CRM tool to track opportunities and adds customer follow‑up notes.
Attends training sessions on products and services to grow in industry knowledge to best support the customer.
Qualifications
2–3 years related industry experience and/or equivalent field work experience
High School diploma or higher
Demonstrated knowledge of the HVAC industry including suppliers, products, technical terminology and applications.
Ability to communicate information and ideas effectively with customers over telephone, text, email, and in person.
Good listener with the ability to assess customer need.
Goal‑driven; action oriented, self‑motivated.
Able to deal with a variety of people and situations in a positive and open‑minded manner.
Well organized and represents the company in a professional manner.
Ability to work and support a team‑based environment.
Proficient with EAP, CRM and Microsoft Office Suite.
We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report.
About Us At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Our Behavior Based Values Set Us Apart
Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customer’s lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
#J-18808-Ljbffr