Property and Leasing Manager - Washington, DC Metro
WareSpace, Washington, District of Columbia, us, 20022
About The Company
WareSpace is a national real estate firm, specializing in the development of co-warehousing and small‑bay industrial. WareSpace creatively adapts & reconfigures dated industrial and challenged properties into thriving hubs that support the surrounding small business community. Operating with a vertically integrated structure, WareSpace is able to ensure a high level of quality by offering all major service lines in‑house, including acquisitions, development, construction, finance, operations, marketing, and sales.
Summary / Role Objective The General Manager (GM) is the
revenue‑driving, operations‑owning leader
of a WareSpace location. This role is for a person who closes leads, runs the asset like an owner, and drives outcomes without needing direction. Responsible for the overall performance of a WareSpace facility, the GM is responsible for revenue generation, day‑to‑day property operations, project coordination, and vendor management. This role requires a high‑performing leader who can convert qualified leads into executed leases, maintain an exceptional tenant experience, and ensure the facility is operated to company standards. The GM is expected to take full ownership of results, operate with urgency and accountability, and continuously improve performance through disciplined execution. The GM should be proactive, organized, and responsive. Responsibilities include leasing, renewals, operations, facility management, enforcing rules, managing events, and rent collection.
Essential Functions Leasing
Conduct high‑quality tours and clearly articulate the WareSpace value model to close quality leads
Execute customized sales strategies to overcome objections and close deals
Demonstrated expertise in competitive market dynamics, including asset type, product offerings, concessions, and pricing.
Maintain disciplined CRM execution in HubSpot, including timely follow‑ups and accurate pipeline management
Prepare lease documentation and guide tenants through signing, insurance, and compliance requirements
Enter all lease data into the lease management system and set up recurring transactions
Ensure all tenant needs are met before move‑in
Manage renewals proactively with a retention‑first mindset that protects and grows NOI
Operations & Management
Oversee daily property and facility management including recurring (HVAC, landscaping, cleaning) and one‑time ad‑hoc services
Operate the facility at a consistently high standard every day, including cleanliness, safety, rule enforcement, and tenant experience
Source and bid all recurring service contracts annually
Ensure all vendor contracts meet WareSpace standards and required paperwork is on file (W‑9s, COIs)
Monitor vendor performance and ensure compliance with WareSpace standards
Own service requests end‑to‑end, whether resolved personally or through vendors; ensure all common areas, loading areas, equipment, and tenant‑facing spaces meet WareSpace expectations at all times
Address tenant issues promptly and professionally, balancing customer service with policy enforcement
Handle rent collection and manage delinquency or termination processes if necessary
Maintain common areas, equipment, and warehouse cleanliness daily including incoming and outgoing packages, ensuring proper handling and staging
Conduct regular property and third‑party inspections and submit reports as needed, including compliance with jurisdictional regulations
Assist Facilities & Construction team with capital projects
Project & Vendor Ownership
Own all projects (repairs, unit turnover, improvements, and capex support) from scope definition through completion
Source vendors, obtain competitive pricing, manage timelines, and ensure quality execution
Hold vendors accountable to pricing, SLAs, insurance, paperwork, and performance standards
Actively manage vendor relationships to ensure cost control, reliability, and high‑quality outcomes
Customer Excellence & Tenant Retention
Build a tenant community and encourage participation in events in coordination with tenant experience (Food and Networking Events, etc.)
Develop tenant relationships to support their business growth
Build strong tenant relationships that drive natural renewals and long‑term occupancy
Deliver top‑tier operations, customer service, and tenant relations that create a “sticky” tenant experience
Foster a professional, responsive, and solutions‑oriented environment for tenants
Propose and implement new service offerings or events tailored to tenant needs using the New Initiative Form to present a business case
Support tenant community initiatives and events that enhance engagement and satisfaction
Financial Reporting
Think and act like an asset manager with full financial ownership of the property
Partner with Corporate to build and manage annual operating budgets and 3‑5‑10 year capital improvement plans
Review, approve, and submit bills; resolve discrepancies with vendors
Grow NOI through disciplined expense control, timely rent collection, and proactive delinquency management
Review, approve, and control invoices; resolve discrepancies and prevent budget leakage
Track income and expenses; provide monthly variance reports
Software
Use all software tools according to WareSpace standards:
HubSpot: Track leads, update statuses, and complete follow‑ups
Rent Manager: Input leases, track service tickets, upload documents
Brex: Input receipts, memos and code to appropriate account code
AvidXchange: Approve invoices while referencing building budget
Other Responsibilities
Collaborate with other GMs and Corporate to share best practices and improve procedures
Travel to other WareSpace sites as needed for coverage
Submit reports and complete documentation on time
Perform additional duties as assigned
Required Qualifications
Proficiency in Microsoft Office
Technological proficiency
4+ years sales experience
6+ years operations experience
Preferred Qualifications
Bachelor’s degree or equivalent military service
Availability during business hours and for after‑hours needs
Experience requires strong organization, attention to detail, and record‑keeping
Work Environment
Professional office environment with controlled conditions
Full‑time, in‑office role – Working Hours are Monday‑Friday, 8am to 4pm or 9am to 5pm, location dependent.
Responsible for after‑hour and weekend emergencies
Occasional travel for site coverage
Physical Demands
Ability to lift and move up to 25 lbs.
May not perform strenuous labor without approval
#J-18808-Ljbffr
Summary / Role Objective The General Manager (GM) is the
revenue‑driving, operations‑owning leader
of a WareSpace location. This role is for a person who closes leads, runs the asset like an owner, and drives outcomes without needing direction. Responsible for the overall performance of a WareSpace facility, the GM is responsible for revenue generation, day‑to‑day property operations, project coordination, and vendor management. This role requires a high‑performing leader who can convert qualified leads into executed leases, maintain an exceptional tenant experience, and ensure the facility is operated to company standards. The GM is expected to take full ownership of results, operate with urgency and accountability, and continuously improve performance through disciplined execution. The GM should be proactive, organized, and responsive. Responsibilities include leasing, renewals, operations, facility management, enforcing rules, managing events, and rent collection.
Essential Functions Leasing
Conduct high‑quality tours and clearly articulate the WareSpace value model to close quality leads
Execute customized sales strategies to overcome objections and close deals
Demonstrated expertise in competitive market dynamics, including asset type, product offerings, concessions, and pricing.
Maintain disciplined CRM execution in HubSpot, including timely follow‑ups and accurate pipeline management
Prepare lease documentation and guide tenants through signing, insurance, and compliance requirements
Enter all lease data into the lease management system and set up recurring transactions
Ensure all tenant needs are met before move‑in
Manage renewals proactively with a retention‑first mindset that protects and grows NOI
Operations & Management
Oversee daily property and facility management including recurring (HVAC, landscaping, cleaning) and one‑time ad‑hoc services
Operate the facility at a consistently high standard every day, including cleanliness, safety, rule enforcement, and tenant experience
Source and bid all recurring service contracts annually
Ensure all vendor contracts meet WareSpace standards and required paperwork is on file (W‑9s, COIs)
Monitor vendor performance and ensure compliance with WareSpace standards
Own service requests end‑to‑end, whether resolved personally or through vendors; ensure all common areas, loading areas, equipment, and tenant‑facing spaces meet WareSpace expectations at all times
Address tenant issues promptly and professionally, balancing customer service with policy enforcement
Handle rent collection and manage delinquency or termination processes if necessary
Maintain common areas, equipment, and warehouse cleanliness daily including incoming and outgoing packages, ensuring proper handling and staging
Conduct regular property and third‑party inspections and submit reports as needed, including compliance with jurisdictional regulations
Assist Facilities & Construction team with capital projects
Project & Vendor Ownership
Own all projects (repairs, unit turnover, improvements, and capex support) from scope definition through completion
Source vendors, obtain competitive pricing, manage timelines, and ensure quality execution
Hold vendors accountable to pricing, SLAs, insurance, paperwork, and performance standards
Actively manage vendor relationships to ensure cost control, reliability, and high‑quality outcomes
Customer Excellence & Tenant Retention
Build a tenant community and encourage participation in events in coordination with tenant experience (Food and Networking Events, etc.)
Develop tenant relationships to support their business growth
Build strong tenant relationships that drive natural renewals and long‑term occupancy
Deliver top‑tier operations, customer service, and tenant relations that create a “sticky” tenant experience
Foster a professional, responsive, and solutions‑oriented environment for tenants
Propose and implement new service offerings or events tailored to tenant needs using the New Initiative Form to present a business case
Support tenant community initiatives and events that enhance engagement and satisfaction
Financial Reporting
Think and act like an asset manager with full financial ownership of the property
Partner with Corporate to build and manage annual operating budgets and 3‑5‑10 year capital improvement plans
Review, approve, and submit bills; resolve discrepancies with vendors
Grow NOI through disciplined expense control, timely rent collection, and proactive delinquency management
Review, approve, and control invoices; resolve discrepancies and prevent budget leakage
Track income and expenses; provide monthly variance reports
Software
Use all software tools according to WareSpace standards:
HubSpot: Track leads, update statuses, and complete follow‑ups
Rent Manager: Input leases, track service tickets, upload documents
Brex: Input receipts, memos and code to appropriate account code
AvidXchange: Approve invoices while referencing building budget
Other Responsibilities
Collaborate with other GMs and Corporate to share best practices and improve procedures
Travel to other WareSpace sites as needed for coverage
Submit reports and complete documentation on time
Perform additional duties as assigned
Required Qualifications
Proficiency in Microsoft Office
Technological proficiency
4+ years sales experience
6+ years operations experience
Preferred Qualifications
Bachelor’s degree or equivalent military service
Availability during business hours and for after‑hours needs
Experience requires strong organization, attention to detail, and record‑keeping
Work Environment
Professional office environment with controlled conditions
Full‑time, in‑office role – Working Hours are Monday‑Friday, 8am to 4pm or 9am to 5pm, location dependent.
Responsible for after‑hour and weekend emergencies
Occasional travel for site coverage
Physical Demands
Ability to lift and move up to 25 lbs.
May not perform strenuous labor without approval
#J-18808-Ljbffr