Job Title:
Call Center Representative
Industry:
Benefits / Healthcare
Location:
Rockville, MD
Assignment Type:
Contract-to-Hire (6 months to conversion)
Pay:
$23 – $25 / Hour
Work Schedule:
Full-time, 5 days onsite. Training schedule 8:00 AM – 5:00 PM. Potential shift of 10:00 AM – 7:00 PM based on business needs.
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client Our client is a not-for-profit healthcare benefits organization serving union members and affiliated employers. They are known for a highly process-driven environment focused on delivering an exceptional participant experience through professionalism, accuracy, and empathy.
Job Description Our client is seeking experienced Call Center professionals to join their team. This is a high-volume, fast-paced environment where representatives provide detailed support related to benefits, claims, eligibility, and participant inquiries. The team is committed to delivering courteous, accurate, and efficient service during every interaction.
Key Responsibilities
Handle a high volume of inbound calls, emails, and written correspondence regarding claims, eligibility, and benefit questions
Explain claim payments, denials, and self-pay amounts clearly and accurately
Research and resolve participant issues related to eligibility and claims
Document all participant interactions thoroughly in the system
Maintain a strong understanding of benefit plans, eligibility systems, and claim processes
Provide professional, empathetic, and solution-oriented customer service at all times
Complete clerical tasks such as processing enrollment and eligibility forms
Escalate complex issues appropriately and collaborate with internal teams to resolve concerns
Assist with special projects and additional tasks as assigned
Qualifications
Minimum 1 year of recent, high-volume inbound call center experience (true call center environment required)
Strong typing skills (60 WPM preferred; assessment required)
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite
Associate degree preferred; High School Diploma required
Professional, reliable, and customer-focused demeanor
Ability to adhere to set schedules with minimal flexibility needs
Experience within healthcare benefits, insurance, or related industries (e.g., Kaiser, BCBS, Cigna) is highly preferred
Additional Details
Candidates must be comfortable working in a highly structured, process-driven environment
Reliable attendance and punctuality are critical for success in this role
One onsite interview following completion of typing and customer service assessments
Upon conversion, employees are required to join the union (one-time fee of $48.86)
Perks
100% employer-paid health, dental, vision, and prescription coverage for employees and dependents upon conversion
Low deductible healthcare plan
Pension and annuity contributions fully funded by employer
Generous paid time off and holidays
Employer-paid life insurance and short-term disability coverage
Onsite café and gym
Newly renovated, modern office environment
Casual workplace culture
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Call Center Representative
Industry:
Benefits / Healthcare
Location:
Rockville, MD
Assignment Type:
Contract-to-Hire (6 months to conversion)
Pay:
$23 – $25 / Hour
Work Schedule:
Full-time, 5 days onsite. Training schedule 8:00 AM – 5:00 PM. Potential shift of 10:00 AM – 7:00 PM based on business needs.
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client Our client is a not-for-profit healthcare benefits organization serving union members and affiliated employers. They are known for a highly process-driven environment focused on delivering an exceptional participant experience through professionalism, accuracy, and empathy.
Job Description Our client is seeking experienced Call Center professionals to join their team. This is a high-volume, fast-paced environment where representatives provide detailed support related to benefits, claims, eligibility, and participant inquiries. The team is committed to delivering courteous, accurate, and efficient service during every interaction.
Key Responsibilities
Handle a high volume of inbound calls, emails, and written correspondence regarding claims, eligibility, and benefit questions
Explain claim payments, denials, and self-pay amounts clearly and accurately
Research and resolve participant issues related to eligibility and claims
Document all participant interactions thoroughly in the system
Maintain a strong understanding of benefit plans, eligibility systems, and claim processes
Provide professional, empathetic, and solution-oriented customer service at all times
Complete clerical tasks such as processing enrollment and eligibility forms
Escalate complex issues appropriately and collaborate with internal teams to resolve concerns
Assist with special projects and additional tasks as assigned
Qualifications
Minimum 1 year of recent, high-volume inbound call center experience (true call center environment required)
Strong typing skills (60 WPM preferred; assessment required)
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite
Associate degree preferred; High School Diploma required
Professional, reliable, and customer-focused demeanor
Ability to adhere to set schedules with minimal flexibility needs
Experience within healthcare benefits, insurance, or related industries (e.g., Kaiser, BCBS, Cigna) is highly preferred
Additional Details
Candidates must be comfortable working in a highly structured, process-driven environment
Reliable attendance and punctuality are critical for success in this role
One onsite interview following completion of typing and customer service assessments
Upon conversion, employees are required to join the union (one-time fee of $48.86)
Perks
100% employer-paid health, dental, vision, and prescription coverage for employees and dependents upon conversion
Low deductible healthcare plan
Pension and annuity contributions fully funded by employer
Generous paid time off and holidays
Employer-paid life insurance and short-term disability coverage
Onsite café and gym
Newly renovated, modern office environment
Casual workplace culture
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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