Customer Service Representative
Modine Manufacturing Company, Trenton, Missouri, United States, 64683
Overview
For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com. Responsibilities
The Customer Service Representative will have contact with all customers as well as with Material Planners, Shipping & Receiving and Production Personnel to assure on time delivery (OTD) and overall customer satisfaction. The role works closely with these groups to ensure that materials are entered correctly per contract, planned and coincide with the established production and delivery schedules, enabling the plant to consistently meet the customers\' required shipping date. Proactively communicate with customers on delivery schedules and relay information to Production Personnel and Shipping Department. Update and maintain all customer web portals. Reconcile any order discrepancies (price/lead time/minimum quantities/etc.) with Corporate Sales and/or Customer. Review customer scorecards for accuracy and reconcile/escalate issues with responsible parties. Maintain customer forecast as needed in SAP. Manage, check and enter discrete and inter-company orders. Perform required SAP maintenance for sales and distribution activities to ensure system accuracy. For customers using line sequencing, maintain schedule/open requirements. Participate and eventually lead customer service related continuous improvement activities. Other duties as needed to support customers. Required Education & Qualifications
High School diploma required. Associate\'s or Bachelor\'s degree preferred. Two years\' experience in customer service, manufacturing or other equivalent experience. SAP or other ERP System experience. Applicant must be comfortable with various computer software/applications i.e., Microsoft Office Suite: Excel, Outlook, Word, PowerPoint. Benefits
Health & Well-being: Day One Competitive health, dental & vision insurance coverage Employee Assistance Program After 90 days of continuous employment Maternity Leave (12 weeks at 100% pay) 8 weeks of short term disability leave paid at 100% 4 weeks of paid parental leave paid at 100% Paternity Leave (4 weeks at 100% pay) Financial Benefits: 401k Retirement plan and company paid match Life Insurance Health Savings Account (HSA) with employer contribution Flexible Spending Accounts (FSA) Short Term Disability (company paid) Long Term Disability Work-Life Balance: Competitive time-off policies Tuition Reimbursement To view full benefits information: MyModine Benefits Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. This position is not eligible for any form of sponsorship (e.g., OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
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For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com. Responsibilities
The Customer Service Representative will have contact with all customers as well as with Material Planners, Shipping & Receiving and Production Personnel to assure on time delivery (OTD) and overall customer satisfaction. The role works closely with these groups to ensure that materials are entered correctly per contract, planned and coincide with the established production and delivery schedules, enabling the plant to consistently meet the customers\' required shipping date. Proactively communicate with customers on delivery schedules and relay information to Production Personnel and Shipping Department. Update and maintain all customer web portals. Reconcile any order discrepancies (price/lead time/minimum quantities/etc.) with Corporate Sales and/or Customer. Review customer scorecards for accuracy and reconcile/escalate issues with responsible parties. Maintain customer forecast as needed in SAP. Manage, check and enter discrete and inter-company orders. Perform required SAP maintenance for sales and distribution activities to ensure system accuracy. For customers using line sequencing, maintain schedule/open requirements. Participate and eventually lead customer service related continuous improvement activities. Other duties as needed to support customers. Required Education & Qualifications
High School diploma required. Associate\'s or Bachelor\'s degree preferred. Two years\' experience in customer service, manufacturing or other equivalent experience. SAP or other ERP System experience. Applicant must be comfortable with various computer software/applications i.e., Microsoft Office Suite: Excel, Outlook, Word, PowerPoint. Benefits
Health & Well-being: Day One Competitive health, dental & vision insurance coverage Employee Assistance Program After 90 days of continuous employment Maternity Leave (12 weeks at 100% pay) 8 weeks of short term disability leave paid at 100% 4 weeks of paid parental leave paid at 100% Paternity Leave (4 weeks at 100% pay) Financial Benefits: 401k Retirement plan and company paid match Life Insurance Health Savings Account (HSA) with employer contribution Flexible Spending Accounts (FSA) Short Term Disability (company paid) Long Term Disability Work-Life Balance: Competitive time-off policies Tuition Reimbursement To view full benefits information: MyModine Benefits Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. This position is not eligible for any form of sponsorship (e.g., OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
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