Strategic Account Manager
Kellermeyer Bergensons Services, LLC, Oceanside, California, United States, 92058
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
Position Summary The Strategic Account Manager (SAM) works directly with the Director of Strategic Accounts and/or the Vice President of Strategic Accounts (SAM VP) to ensure that strategic accounts are successful. This position will work closely with customers, leadership, and internal departments to perform required duties and responsibilities. The SAM is responsible for managing the customer relationship and developing strategic plans to manage customer accounts. Also works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention. Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard. Grows current business through industrial engineering of clients’ scopes of work, cross-selling and up-selling other services.
SALARY RANGE
- $100-120K + incentives.
LOCATION
- this role is 100% remote with 50% travel Nationwide.
Job responsibilities
Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
Meet budgeted gross profit margin dollars and percentages for assigned accounts
Achieve strategic customer objectives defined by company management
Establish proactive, ongoing contact management program with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization
Monitor and assist with client billing and collection issues
Conduct Quarterly Business Review (QBR) process with each assigned customer — coordinate the attendees and material to present
Submit the QBR agenda, content and report prior to the meeting to SAM program leadership
Direct the traffic of information between customer and company operations and other functional departments involved in rollout and account maintenance activities
Monitor and audit that the contracted scope of work is being performed according to documented tasks and frequencies
Review client-directed processes and procedures or changes to the program and identify financial considerations
Update customer notes and other information in related CRM/ERM and other databases as needed (e.g. Salesforce); monitor information in systems for proper response and action
Review and analyze the weekly Executive reports generated by the Customer Support team to address and/or support major concerns or issues in the trends
Coordinate senior management involvement with customer as appropriate
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
Knowledge
Strategic planning
Business to business account management
Customer relationship building
Business operations and organizational relationships
Understanding of operations, components of operations, and account management processes
Sales software, CRM/ERP (Salesforce etc.) and related technology
Facilities and building maintenance services industry
Knowledge of MS Office products including experience working with Excel (pivot tables, filtering, etc).
Skills
Ability to identify and close sales opportunities
Strong interpersonal and customer service skills
Excellent written and verbal English communication skills
Ability to prepare and present oral presentations to leadership and customers
Strategic planning and execution
Effective time management and multi-tasking skills with exceptional organization skills
A self-starter with passion for continual learning and seeking new challenges
Ability to travel domestically
Experience Required
5 years of strategic account management, sales, operation or related field experience in a business-to-business environment
Experience in the facilities industry - preferably with janitorial services
Tech savvy and able to generate reports and analyze data
Education
Bachelor's degree or equivalent business experience required
Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
Paid Time Off
Paid Holidays
Sick Time
Life Insurance
Short Term Disability – Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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Position Summary The Strategic Account Manager (SAM) works directly with the Director of Strategic Accounts and/or the Vice President of Strategic Accounts (SAM VP) to ensure that strategic accounts are successful. This position will work closely with customers, leadership, and internal departments to perform required duties and responsibilities. The SAM is responsible for managing the customer relationship and developing strategic plans to manage customer accounts. Also works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention. Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard. Grows current business through industrial engineering of clients’ scopes of work, cross-selling and up-selling other services.
SALARY RANGE
- $100-120K + incentives.
LOCATION
- this role is 100% remote with 50% travel Nationwide.
Job responsibilities
Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
Meet budgeted gross profit margin dollars and percentages for assigned accounts
Achieve strategic customer objectives defined by company management
Establish proactive, ongoing contact management program with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization
Monitor and assist with client billing and collection issues
Conduct Quarterly Business Review (QBR) process with each assigned customer — coordinate the attendees and material to present
Submit the QBR agenda, content and report prior to the meeting to SAM program leadership
Direct the traffic of information between customer and company operations and other functional departments involved in rollout and account maintenance activities
Monitor and audit that the contracted scope of work is being performed according to documented tasks and frequencies
Review client-directed processes and procedures or changes to the program and identify financial considerations
Update customer notes and other information in related CRM/ERM and other databases as needed (e.g. Salesforce); monitor information in systems for proper response and action
Review and analyze the weekly Executive reports generated by the Customer Support team to address and/or support major concerns or issues in the trends
Coordinate senior management involvement with customer as appropriate
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
Knowledge
Strategic planning
Business to business account management
Customer relationship building
Business operations and organizational relationships
Understanding of operations, components of operations, and account management processes
Sales software, CRM/ERP (Salesforce etc.) and related technology
Facilities and building maintenance services industry
Knowledge of MS Office products including experience working with Excel (pivot tables, filtering, etc).
Skills
Ability to identify and close sales opportunities
Strong interpersonal and customer service skills
Excellent written and verbal English communication skills
Ability to prepare and present oral presentations to leadership and customers
Strategic planning and execution
Effective time management and multi-tasking skills with exceptional organization skills
A self-starter with passion for continual learning and seeking new challenges
Ability to travel domestically
Experience Required
5 years of strategic account management, sales, operation or related field experience in a business-to-business environment
Experience in the facilities industry - preferably with janitorial services
Tech savvy and able to generate reports and analyze data
Education
Bachelor's degree or equivalent business experience required
Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
Paid Time Off
Paid Holidays
Sick Time
Life Insurance
Short Term Disability – Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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