Overview
Account Manager – LePrix
LePrix is a fast-growing platform revolutionizing how retailers source pre-owned luxury at scale. We are seeking a highly motivated and experienced Senior Account Manager (AM) to join our team and play a critical role in driving operational excellence and client success across our sales organization.
As a Senior Account Manager, you will oversee key account processes, support sales strategy execution, and ensure best-in-class service delivery. You’ll work closely with senior sales executives and cross-functional teams to deliver exceptional client experiences and build long-term, successful partnerships.
Responsibilities Client Success & Relationship Management
Proactively manage the overall health and success of client partnerships from launch through ongoing order fulfillment.
Serve as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
Own the end-to-end client experience, ensuring goals, expectations, and service levels are consistently met or exceeded.
Manage and deliver monthly performance analysis reports, providing actionable insights and strategic recommendations to improve client productivity.
Collect and analyze key performance metrics to ensure client expectations are being met.
Organize and synthesize quarterly client feedback, reporting insights and improvement opportunities to internal teams.
Order & Fulfillment Management
Manage execution, tracking, and delivery of partnership launches, milestones, and project goals.
Ensure service-level targets are consistently met, delivering a best-in-class client experience.
Manage and align client SLA expectations in collaboration with operations and fulfillment teams.
Partner with clients and internal stakeholders to identify optimization opportunities across order processing and fulfillment workflows.
Collaborate cross-functionally to resolve payment, shipment, and fulfillment-related issues.
Communicate effectively across teams to align departmental objectives and ensure seamless execution.
Service Level Optimization
Manage partnership requirements and ensure contractual terms are met by both LePrix and the client.
Monitor internal and external KPIs to ensure service-level targets are achieved.
Identify gaps and implement improvement strategies to continuously enhance service quality.
Project Management & Process Improvement
Identify, organize, and lead client-focused projects aimed at improving performance and experience.
Collaborate on initiatives across web development, UX, IT/systems, operations, logistics, and client services.
Partner with data and analytics teams to identify reporting gaps and support implementation of new reporting solutions.
Ensure compliance with internal SOPs while maintaining inventory and financial accuracy.
Champion continuous improvement initiatives that enhance efficiency, scalability, and client satisfaction.
Qualifications
Minimum 3 years of experience in Sales Operations, Client Services, Retail/Resale, eCommerce Operations, or a related field.
Strong project management capabilities with a proven ability to manage multiple priorities.
Excellent analytical skills with the ability to independently build reports and interpret data.
Exceptional organizational and time-management skills.
Strong client relationship and stakeholder management skills.
Clear, confident communicator with strong presentation and interpersonal abilities.
Proven experience with CRM systems (e.g., Close or similar platforms).
Highly proficient in Excel and Google Workspace (Docs, Sheets, Slides) and Microsoft Office.
Solid understanding of common eCommerce KPIs, target setting, and industry benchmarks.
Self-motivated with a continuous improvement mindset; curious, self-aware, and open to feedback.
Energetic, positive, solutions-oriented attitude with a strong drive to exceed client expectations.
Passion for and knowledge of pre-owned fashion and sustainable luxury.
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Must have valid work authorization to work in the United States.
Occasional travel may be required.
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LePrix is a fast-growing platform revolutionizing how retailers source pre-owned luxury at scale. We are seeking a highly motivated and experienced Senior Account Manager (AM) to join our team and play a critical role in driving operational excellence and client success across our sales organization.
As a Senior Account Manager, you will oversee key account processes, support sales strategy execution, and ensure best-in-class service delivery. You’ll work closely with senior sales executives and cross-functional teams to deliver exceptional client experiences and build long-term, successful partnerships.
Responsibilities Client Success & Relationship Management
Proactively manage the overall health and success of client partnerships from launch through ongoing order fulfillment.
Serve as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
Own the end-to-end client experience, ensuring goals, expectations, and service levels are consistently met or exceeded.
Manage and deliver monthly performance analysis reports, providing actionable insights and strategic recommendations to improve client productivity.
Collect and analyze key performance metrics to ensure client expectations are being met.
Organize and synthesize quarterly client feedback, reporting insights and improvement opportunities to internal teams.
Order & Fulfillment Management
Manage execution, tracking, and delivery of partnership launches, milestones, and project goals.
Ensure service-level targets are consistently met, delivering a best-in-class client experience.
Manage and align client SLA expectations in collaboration with operations and fulfillment teams.
Partner with clients and internal stakeholders to identify optimization opportunities across order processing and fulfillment workflows.
Collaborate cross-functionally to resolve payment, shipment, and fulfillment-related issues.
Communicate effectively across teams to align departmental objectives and ensure seamless execution.
Service Level Optimization
Manage partnership requirements and ensure contractual terms are met by both LePrix and the client.
Monitor internal and external KPIs to ensure service-level targets are achieved.
Identify gaps and implement improvement strategies to continuously enhance service quality.
Project Management & Process Improvement
Identify, organize, and lead client-focused projects aimed at improving performance and experience.
Collaborate on initiatives across web development, UX, IT/systems, operations, logistics, and client services.
Partner with data and analytics teams to identify reporting gaps and support implementation of new reporting solutions.
Ensure compliance with internal SOPs while maintaining inventory and financial accuracy.
Champion continuous improvement initiatives that enhance efficiency, scalability, and client satisfaction.
Qualifications
Minimum 3 years of experience in Sales Operations, Client Services, Retail/Resale, eCommerce Operations, or a related field.
Strong project management capabilities with a proven ability to manage multiple priorities.
Excellent analytical skills with the ability to independently build reports and interpret data.
Exceptional organizational and time-management skills.
Strong client relationship and stakeholder management skills.
Clear, confident communicator with strong presentation and interpersonal abilities.
Proven experience with CRM systems (e.g., Close or similar platforms).
Highly proficient in Excel and Google Workspace (Docs, Sheets, Slides) and Microsoft Office.
Solid understanding of common eCommerce KPIs, target setting, and industry benchmarks.
Self-motivated with a continuous improvement mindset; curious, self-aware, and open to feedback.
Energetic, positive, solutions-oriented attitude with a strong drive to exceed client expectations.
Passion for and knowledge of pre-owned fashion and sustainable luxury.
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Must have valid work authorization to work in the United States.
Occasional travel may be required.
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