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Account Executive II

SCALIS, Granite Heights, Wisconsin, United States

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Hey — Let's find your next opportunity Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.

At Slang AI, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every “Slangsta” feels valued, supported, and connected to the broader impact of our work in the AI-powered future of restaurants.

About the job What Your Experience Will Be:

As an Account Executive at Slang, you will play a pivotal role in driving our business forward. Collaborating closely with the Head of Sales and your manager, you will be integral to our rapid growth phase. You will work within the Sales department, engaging with various internal teams, such as Product and Customer Experience, to ensure a cohesive customer journey. Occasional travel may be required for attending conferences or company offsite meetings. Additionally, you will leverage sales technology to enhance productivity and connectivity with prospects and with your teammates.

Why You Belong Here & How You Will Grow:

At Slang, you believe that trust is a foundational layer to any relationship starting internally as a slangsta through your touch points with each prospect. We cultivate a culture where every Slangster has a deep sense of pride in their achievements with humility. Our team is collaborative, supportive, and driven by shared goals fostering an abundance mindset in addition to belonging and inclusivity. We offer experiences and benefits designed to foster a sense of community both within and outside the organization. Learner Fervor represents our strongest attribute for growth, as we challenge each employee to take every opportunity to learn especially when it's hard. You will grow not only as a professional but also as an individual. We support and foster opportunities for learning and development, aligning with your career aspirations. From weekly team trainings to 1:1 coaching sessions with your manager or peers, company wide workshops, we will help your journey in finding purpose in your work and achieving your fullest potential.

What success looks like:

Hunting and Closing: Proactively prospecting and closing new business opportunities.

Value Based Discovery and Demos: Actively listening to expertly uncover business impact, quantify value, and position Slang as uniquely qualified to deliver those outcomes.

Growing Key Markets: Expanding both existing and new market segments strategically.

Pipeline Management: Managing your sales pipeline to ensure quality multi-threading with key stakeholders, driving urgency of purchase, and navigating the buying process to ensure a predictable and steady flow of closed deals.

Leverage AI to innovate and drive process efficiency and achieve business objectives.

Collaborative Support: Working closely with the Implementation and Customer Success teams to ensure smooth customer onboarding and expansion of existing accounts you have worked with.

Exceeding Targets: Consistently achieving and surpassing monthly sales quotas and weekly top-of-funnel metrics.

What you will bring:

Experience: 3+ years of sales experience with a proven track record of exceeding targets.

Traits and Behaviors: Described by others as a self starter, hunter, closer, curious, resourceful, and resilient. You possess a growth mindset and hustle to achieve your very best.

Business Acumen: The ability to speak directly to a prospect’s business problems, understand the industry, and act as a consultant.

Grit: You give your very best in everything you do and take ownership of the outcomes. Adversity and challenges don’t deter you from your commitment to driving results.

Adaptability: Thrives in a fast-paced and ever‑evolving startup environment and excels under pressure.

Coachability: Open to feedback, self‑motivated, and innovative in your approach.

Communication Skills: Strong in both written and verbal communication, a good listener, assertive, persistent, and persuasive, with a high EQ.

Preferred Experience: Experience in SaaS or hospitality (Hotels or restaurants) is a plus.

How work affects my life

At Slang, your role as an Account Executive will not only shape your professional trajectory but also enhance your personal well‑being. We offer competitive compensation, including various rewards and benefits, to reflect your value to the company. By joining Slang.ai, you’ll find your work meaningful and aligned with your personal goals, shaping a positive worldview and reinforcing your sense of worth by helping businesses more efficiently serve their customers and alleviate pain for their staff while developing your business and hospitality AI acumen and skills.

Compensation Breakdown

50/50 Mix

85K base + 85K Variable

Compensation & Location Compensation for this role is location-based and benchmarked against local market data aligned to the employee’s primary work location. Total compensation includes a mix of cash and equity and may vary by location, role level, and experience. Our range is therefore wide and not meant as a negotiation range.

Our Vision Calling a business shouldn’t feel like a robot‑hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. That’s why we started Slang AI. We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).

We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human‑centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.

Our Values Overachiever Fever.

We’re overachievers (we don’t know any other way)

Learner Fervor.

We take every opportunity to learn (especially when it’s hard)

Humility Ability.

We approach each other with curiosity and openness (know‑it‑alls not welcome!)

SMB MVP.

We’re an expert member of our customers’ teams (we earn their trust)

Slang

United States

Slang United States 2 months ago

Client Success ManagerCompany SummarySlang AI is redefining customer engagement through conversational AI, making every interaction between restaurants and their guests seamless and efficient. Our mission is to empower operators to deliver world‑class guest experiences while increasing revenue and efficiency through voice automation. At Slang.ai, we foster a culture of innovation, humility, and shared success—ensuring that every “Slangsta” feels connected to our collective purpose of transforming the hospitality industry.What your experience will beAs a Client Success Manager at Slang AI, you’ll own the end‑to‑end customer journey for our SMB clients — from onboarding through long‑term success and day‑to‑day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long‑term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur.Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands.This unique scope means you’ll be both a strategic advisor and a hands‑on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touch points, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.In addition, you’ll play a key role in our digital customer success program, helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality‑first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients.Why you belong here and how you will growSlang AI is a fast‑growing company with a strong culture of service. You’ll work alongside a team that values ownership, hospitality, and continuous improvement. We invest in training, feedback, and career development to help you grow in your role as a Client Success Manager and beyond. You’ll gain experience working with multi‑location brands, advising operators, and helping customers adopt new technology in a changing industry.What success looks likeDriving Long‑Term Success: You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal.Building Trusted Relationship: You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs.Renewals & Retention: You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed.Surfacing Growth Opportunity: You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal.Feature Adoption & Product Fluency: You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes. You’re expected to understand and explain Slang’s value.Onboarding and Success Planning: You create simple account plans to track customer goals, key contacts, risks, and growth potential. You align internal teams around each plan to support execution.Voice of the Customer: You elevate customer feedback internally and contribute insights that improve product and service. You partner with Product and Support to advocate for customer needs.Hospitality‑First Service: You respond quickly, handle challenges with professionalism, and make interactions easy for customers. You aim to create a positive experience in every conversation.What you will bringCustomer Focus: You care about helping customers succeed. You’re responsive, thoughtful, and proactive.Experience: 3+ years of experience in customer success, account management, or client‑facing roles. Background in restaurants or hospitality tech is strongly preferred.Business Acumen: You understand restaurant operations and how to align Slang’s value with business goals. You’re comfortable working with executives and frontline staff alike.Communication: You’re clear and concise in both written and verbal communication. You know how to explain ideas, give updates, and lead customer conversations.Ownership: You manage your book of business with attention to detail. You’re accountable for renewals, engagement, and outcomes.Adaptability: You’re comfortable in a fast‑changing environment and open to feedback. You handle ambiguity and know how to prioritize.Preferred: Experience with restaurant operations, phone systems, or reservation platforms is a plus.How work affects my lifeAs a Client Success Manager, you’ll directly contribute to the success of hospitality teams. Your work helps restaurant staff be more productive, improve guest service, and hit their business goals. In return, Slang supports you with competitive pay, benefits, and a culture that values performance and teamwork. You’ll have clear goals, a meaningful role, and the opportunity to grow.Compensation Structure:Equity: Included in offer packageOur VisionCalling a business shouldn’t feel like a robot‑hostage situation, where you’re forced to listen ...

What your experience will beAs our Revenue Operations leader, you will own the design, execution, and evolution of Slang.ai’s entire revenue engine. This role lives at the center of strategy and execution—partnering closely with the VP of Revenue and senior leadership to translate growth goals into scalable systems that teams can rely on.You will operate across Sales, Marketing, Customer Experience, Finance, Product, and People Ops, ensuring that tools, data, incentives, and workflows are aligned to how we actually sell, retain, and grow customers. This role is not about managing dashboards; it is about building infrastructure that enables consistent winning.You will report to senior revenue leadership and work in close partnership with Finance and executive stakeholders. This role may manage RevOps team members as the function scales.This is a highly cross‑functional role, grounded in systems thinking, AI‑enabled workflows, and a deep understanding of how revenue teams operate on the ground.Why you belong here and how you will growYou’ll join a leadership team that values clarity over complexity, outcomes over activity, and systems over heroics. Belonging here means being trusted to design the foundations that others build on and being empowered to challenge assumptions when the system isn’t working.You’ll grow through:Direct exposure to company‑level strategy and GTM decision‑makingThe opportunity to build RevOps infrastructure from first principlesLeading initiatives that materially impact NRR, new logo growth, and churnDeveloping and mentoring talent as the function scalesThis role supports your growth as both a strategic operator and people leader, strengthening your ability to design systems that compound over time.What success looks likeBuild Revenue InfrastructurePartner with VP of Revenue and leadership on GTM strategy and executionDesign scalable processes that reduce friction and accelerate time‑to‑valueBuild systems that reduce ramp time and improve seller productivityCreate enablement frameworks that support consistent execution across teamsSupport company goals including maximizing NRR, accelerating new logo growth, and reducing churnDrive Cross‑Functional AlignmentPartner with Product, Marketing, Finance, Sales, Customer Experience, and People OpsChampion initiatives that improve client fit and optimize the end‑to‑end customer journeyBreak down silos and align teams around shared revenue outcomesCollaborate with Finance and billing teams on initiatives such as CPQ, billing workflows, and sales velocity improvementsOwn the Revenue Tech StackManage and optimize CRM, marketing automation, sales engagement, and CX platformsLead migrations, rebuilds, and system implementations (HubSpot experience a plus)Build and train AI agents that support marketing, sales, and CX workflowsIntegrate emerging technologies to improve access to critical informationOptimize lead management and conversion across the funnelEnable Revenue TeamsDesign training programs focused on product value, demo mastery, and execution consistencyBuild analytics and reporting that support forecasting and decision‑makingPartner with Finance on incentive structures that drive the right behaviorsSurface insights that help teams focus where it matters mostLead Through ResultsDefine and track KPIs that translate data into actionHire, coach, and develop high‑performing RevOps talentDrive continuous improvement across all revenue operationsWhat you will bring7+ years of experience in Revenue Operations, Sales Operations, or GTM rolesProven track record building scalable systems from the ground up in high‑growth environmentsDeep experience with core RevOps technology (CRM, CPQ, marketing automation, BI tools)Hands‑on experience building and training AI agents for GTM use casesHistory of exceeding goals and supporting teams that consistently deliver against planStrong cross‑functional leadership skills and executive presenceAbility to move seamlessly between strategy and executionBias toward simplification, clarity, and leverageHow work affects my lifeThis role is designed for someone who wants to build durable impact, not short‑term fixes. You’ll be compensated fairly, trusted with autonomy, and supported as a leader whose work shapes how the company grows.Beyond outcomes, this role influences how you view work itself—reinforcing that well‑designed systems create space for people to do their best work. Slang.ai reflects your worth by investing in your judgment, trusting your leadership, and giving you the mandate to build infrastructure that lasts.Compensation Structure:Base Salary: $150,0000 $160,000Equity: Included in offer package

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