Job Overview
An Inside Sales Representative works with customers to provide and ensure that products fulfill their specified applications and criteria with best-in-class service and support. This role, on the Inside and Online Sales Team, provides sales support and assistance to our Field Sales network, Integrated Systems customers and our online/eCommerce sales efforts by responding to customer inquiries and performing a variety of duties related to these inquires in a timely manner.
Job Functions
Develops and maintains product knowledge through formal training, sales meetings and personal efforts
Responds quickly to inbound customer inquiries; phone calls, emails, completed website forms
Provides professional, accurate and detailed quotes with product information, pricing, shipping specifications, and payment terms in a timely manner
Process orders and provide follow up throughout the completion of the purchasing cycle
Demonstrates effective use business tools, Microsoft Office, Microsoft D365, Microsoft CRM
Accurately maintain customer database information in Microsoft CRM
Contribute to the maintenance of supplier information and product content
Communicate strategic information regarding suppliers, customers and competition
Any and all other such duties or assignments as directed by management
Preferred Skills and Required Qualifications
Associate Degree in a Technology or Business Discipline (Bachelor’s degree preferred)
Material Handling knowledge preferred
0-2 years’ customer service skills experience preferred
Strong communications skills (listening, written and verbal)
Strong organizational and time management skills
Responsive, the ability to react quickly and positively
Team player who can also work independently.
Demonstrates drive to succeed, entrepreneurial mindset to identify process improvements as part of the team
Confident, positive, and enthusiastic approach about company, products, and processes
Develops knowledge about company products and processes within 6 months in role
Detail oriented to provide high quality work with moderate supervision
Demonstrated proficiency in Microsoft Office, Microsoft CRM/ERP within 6 months in role
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Job Functions
Develops and maintains product knowledge through formal training, sales meetings and personal efforts
Responds quickly to inbound customer inquiries; phone calls, emails, completed website forms
Provides professional, accurate and detailed quotes with product information, pricing, shipping specifications, and payment terms in a timely manner
Process orders and provide follow up throughout the completion of the purchasing cycle
Demonstrates effective use business tools, Microsoft Office, Microsoft D365, Microsoft CRM
Accurately maintain customer database information in Microsoft CRM
Contribute to the maintenance of supplier information and product content
Communicate strategic information regarding suppliers, customers and competition
Any and all other such duties or assignments as directed by management
Preferred Skills and Required Qualifications
Associate Degree in a Technology or Business Discipline (Bachelor’s degree preferred)
Material Handling knowledge preferred
0-2 years’ customer service skills experience preferred
Strong communications skills (listening, written and verbal)
Strong organizational and time management skills
Responsive, the ability to react quickly and positively
Team player who can also work independently.
Demonstrates drive to succeed, entrepreneurial mindset to identify process improvements as part of the team
Confident, positive, and enthusiastic approach about company, products, and processes
Develops knowledge about company products and processes within 6 months in role
Detail oriented to provide high quality work with moderate supervision
Demonstrated proficiency in Microsoft Office, Microsoft CRM/ERP within 6 months in role
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