Job Overview
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. Our commitment to excellence extends beyond infrastructure to investing in people through personalized training, coaching, and a supportive environment that fosters growth and opportunity. As a Strategic Account Executive – GEMS, you will drive revenue growth and build long‑term relationships within the Government, Education, Medical, and Strategic sectors, focusing on high‑value, complex telecommunications solutions tailored to public and institutional clients, and executing account strategies to ensure an exceptional customer experience in network, service offerings, billing and care. Responsibilities
Account Strategy & Growth:
Build and execute strategic account plans for key GEMS clients, identify upsell and cross‑sell opportunities, and conduct periodic business reviews. Client Engagement:
Build strong, long‑term relationships with decision‑makers and procurement teams; act as single point of contact, manage contract renewals, and resolve post‑sale issues. Solution Selling:
Consultatively sell complex solutions such as fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services. Proposal & Contract Management:
Lead the RFP/RFI process, negotiate contracts, and verify that customers have copies of contracts, circuit IDs and key personnel contacts. Market Intelligence:
Stay informed on sector trends, procurement cycles, funding mechanisms (E‑Rate, government grants), and compliance requirements. Cross‑Functional Collaboration:
Engage internal stakeholders, collaborate with sales representatives on installations and updates, and provide leadership with customer experience insights. Revenue Targets:
Meet or exceed quarterly and annual sales targets (new revenue, renewals, retention). Travel as required and hold a valid driver’s license with a clean driving record. Qualifications
Bachelor’s Degree or equivalent experience in sales. Minimum 8 years of a proven track record selling technical solutions to large businesses. 5+ years of experience in systems selling, consultative sales techniques, and account planning. Knowledge, Skills & Abilities
Success in telecommunications and internet sales to end‑user, strategic, and large business customers, including government accounts. Ability to sell to C‑level executives. Strong business acumen in funnel management, forecasting, and CRM use (Salesforce preferred). Product knowledge of switched and dedicated services with carrier applications. Operational understanding of telecommunications ordering, provisioning, and billing processes. Competence in reviewing complex legal documents (MSA, SLA, NDA). Strong interpersonal skills and high organization, managing multiple tasks. Benefits
401(k) retirement plan with employer match. Medical, dental, vision, life and STD insurance. Paid Time Off / Vacation: 80 hours per year, increasing with tenure. Floating Holiday: 40 hours per year. 7 paid holidays per year. Paid sick leave per state/local laws. Tuition reimbursement program. Employee discount program. Compensation
Base salary: $115,000 (New York). Targeted commission at full attainment: $42,000 annually. Total compensation offers significant upside for over‑achievement. Equal Opportunity Employer
Astound is an Opportunity Employer committed to cultivating an inclusive workplace. We provide equal opportunity for all applicants, regardless of race, color, religion, sex, gender, pregnancy, national origin, age, disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or any other protected characteristic. We comply with all federal, state, and local laws governing equal employment opportunity.
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Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. Our commitment to excellence extends beyond infrastructure to investing in people through personalized training, coaching, and a supportive environment that fosters growth and opportunity. As a Strategic Account Executive – GEMS, you will drive revenue growth and build long‑term relationships within the Government, Education, Medical, and Strategic sectors, focusing on high‑value, complex telecommunications solutions tailored to public and institutional clients, and executing account strategies to ensure an exceptional customer experience in network, service offerings, billing and care. Responsibilities
Account Strategy & Growth:
Build and execute strategic account plans for key GEMS clients, identify upsell and cross‑sell opportunities, and conduct periodic business reviews. Client Engagement:
Build strong, long‑term relationships with decision‑makers and procurement teams; act as single point of contact, manage contract renewals, and resolve post‑sale issues. Solution Selling:
Consultatively sell complex solutions such as fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services. Proposal & Contract Management:
Lead the RFP/RFI process, negotiate contracts, and verify that customers have copies of contracts, circuit IDs and key personnel contacts. Market Intelligence:
Stay informed on sector trends, procurement cycles, funding mechanisms (E‑Rate, government grants), and compliance requirements. Cross‑Functional Collaboration:
Engage internal stakeholders, collaborate with sales representatives on installations and updates, and provide leadership with customer experience insights. Revenue Targets:
Meet or exceed quarterly and annual sales targets (new revenue, renewals, retention). Travel as required and hold a valid driver’s license with a clean driving record. Qualifications
Bachelor’s Degree or equivalent experience in sales. Minimum 8 years of a proven track record selling technical solutions to large businesses. 5+ years of experience in systems selling, consultative sales techniques, and account planning. Knowledge, Skills & Abilities
Success in telecommunications and internet sales to end‑user, strategic, and large business customers, including government accounts. Ability to sell to C‑level executives. Strong business acumen in funnel management, forecasting, and CRM use (Salesforce preferred). Product knowledge of switched and dedicated services with carrier applications. Operational understanding of telecommunications ordering, provisioning, and billing processes. Competence in reviewing complex legal documents (MSA, SLA, NDA). Strong interpersonal skills and high organization, managing multiple tasks. Benefits
401(k) retirement plan with employer match. Medical, dental, vision, life and STD insurance. Paid Time Off / Vacation: 80 hours per year, increasing with tenure. Floating Holiday: 40 hours per year. 7 paid holidays per year. Paid sick leave per state/local laws. Tuition reimbursement program. Employee discount program. Compensation
Base salary: $115,000 (New York). Targeted commission at full attainment: $42,000 annually. Total compensation offers significant upside for over‑achievement. Equal Opportunity Employer
Astound is an Opportunity Employer committed to cultivating an inclusive workplace. We provide equal opportunity for all applicants, regardless of race, color, religion, sex, gender, pregnancy, national origin, age, disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or any other protected characteristic. We comply with all federal, state, and local laws governing equal employment opportunity.
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