Customer Service Representative
Disabled Veteran Solutions, Pottstown, Pennsylvania, United States
Customer Service Representative - Fully Remote in PA!
Remote | Pennsylvania Residents Only
Full-Time (36-40 hours/week)
Pay: Competitive, based on qualifications
About Disabled Veteran Solutions (DVS)
Disabled Veteran Solutions (DVS) is a nationally recognized, Service-Disabled Veteran Owned Small Business providing Business Process Outsourcing support for complex, regulated programs. We hire for long-term stability and performance-not temporary or flexible side work. Position Overview
This role supports a high-volume technical tolling services program. Customer Service Representatives assist customers via phone, email, chat, and case management systems while navigating multiple platforms in real time. This position is ideal for dependable, detail-oriented individuals who perform well in structured, performance-driven call center environments. Advancement opportunities are available for employees who demonstrate consistent attendance, accuracy, and strong performance. Key Responsibilities
Handle inbound inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status Research and resolve suspended accounts and identify correct account types Accurately document all customer interactions and service requests Partner with internal teams to ensure full issue resolution Maintain high standards for quality, professionalism, and adherence Mandatory Training Requirements (Critical)
Training Start Date: April 8, 2026 Duration: Approximately 3 weeks Schedule: Monday-Friday, 8:30 AM-5:00 PM EST Attendance: 100% required during training and nesting
No time off, late arrivals, or early departures permitted
Two assessments must be passed during and at the end of training to remain employed Webcam use is required during training and may be required for coaching or meetings afterward If you cannot fully commit to training requirements, this role will not be a fit. Schedule & Availability
Open Availability Is Required Within The Following Windows Monday-Friday: 7:00 AM-7:30 PM EST Saturday-Sunday: 8:00 AM-2:30 PM EST Additional Details
8-hour shifts, 5 days per week Rotating schedules based on business needs Every other Saturday is required and counts as a scheduled workday Overtime paid for hours worked over 40 in a workweek Extended hours may be required during peak call periods Compensation & Benefits
Paid training Benefits eligibility begins after successful completion of a 90-day probationary period Equipment & Remote Work Requirements
DVS provides all required equipment, including a computer, monitor, headset, webcam, and peripherals. Candidates Must Have
Reliable, high-speed hard-wired internet (Wi-Fi and satellite not permitted) A private, dedicated workspace Technical proficiency will be evaluated through an assessment and a live Microsoft Teams session. Minimum Qualifications
High school diploma required (Associate degree or higher preferred) At least 6 months of customer service experience Call center experience strongly preferred Fluent in English (spoken and written) Comfortable navigating multiple systems simultaneously Able to troubleshoot basic technical issues Able to meet strict attendance, scheduling, and performance expectations Background check and drug screening required (no cost to candidate) Hiring Timeline
Interviews Begin: February 13, 2026 Hiring Closes: March 6, 2026 Training Begins: April 8, 2026 Ready to Apply?
This is a full-time, long-term opportunity for candidates who value accountability, consistency, and performance-based growth. If you meet the qualifications and are prepared to complete all steps of the hiring process, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment. Salary: $18.92 per hour
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Disabled Veteran Solutions (DVS) is a nationally recognized, Service-Disabled Veteran Owned Small Business providing Business Process Outsourcing support for complex, regulated programs. We hire for long-term stability and performance-not temporary or flexible side work. Position Overview
This role supports a high-volume technical tolling services program. Customer Service Representatives assist customers via phone, email, chat, and case management systems while navigating multiple platforms in real time. This position is ideal for dependable, detail-oriented individuals who perform well in structured, performance-driven call center environments. Advancement opportunities are available for employees who demonstrate consistent attendance, accuracy, and strong performance. Key Responsibilities
Handle inbound inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status Research and resolve suspended accounts and identify correct account types Accurately document all customer interactions and service requests Partner with internal teams to ensure full issue resolution Maintain high standards for quality, professionalism, and adherence Mandatory Training Requirements (Critical)
Training Start Date: April 8, 2026 Duration: Approximately 3 weeks Schedule: Monday-Friday, 8:30 AM-5:00 PM EST Attendance: 100% required during training and nesting
No time off, late arrivals, or early departures permitted
Two assessments must be passed during and at the end of training to remain employed Webcam use is required during training and may be required for coaching or meetings afterward If you cannot fully commit to training requirements, this role will not be a fit. Schedule & Availability
Open Availability Is Required Within The Following Windows Monday-Friday: 7:00 AM-7:30 PM EST Saturday-Sunday: 8:00 AM-2:30 PM EST Additional Details
8-hour shifts, 5 days per week Rotating schedules based on business needs Every other Saturday is required and counts as a scheduled workday Overtime paid for hours worked over 40 in a workweek Extended hours may be required during peak call periods Compensation & Benefits
Paid training Benefits eligibility begins after successful completion of a 90-day probationary period Equipment & Remote Work Requirements
DVS provides all required equipment, including a computer, monitor, headset, webcam, and peripherals. Candidates Must Have
Reliable, high-speed hard-wired internet (Wi-Fi and satellite not permitted) A private, dedicated workspace Technical proficiency will be evaluated through an assessment and a live Microsoft Teams session. Minimum Qualifications
High school diploma required (Associate degree or higher preferred) At least 6 months of customer service experience Call center experience strongly preferred Fluent in English (spoken and written) Comfortable navigating multiple systems simultaneously Able to troubleshoot basic technical issues Able to meet strict attendance, scheduling, and performance expectations Background check and drug screening required (no cost to candidate) Hiring Timeline
Interviews Begin: February 13, 2026 Hiring Closes: March 6, 2026 Training Begins: April 8, 2026 Ready to Apply?
This is a full-time, long-term opportunity for candidates who value accountability, consistency, and performance-based growth. If you meet the qualifications and are prepared to complete all steps of the hiring process, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment. Salary: $18.92 per hour
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