The City is seeking a reliable, customer-focused Customer Service Representative to support the Utility Billing Department. This position serves as a primary point of contact for customers and plays an essential role in providing accurate information, processing payments, and ensuring efficient service delivery to the community.
What You’ll Do
Answer incoming phone calls and greet customers in person, providing courteous and professional assistance
Respond to customer inquiries, concerns, and complaints, helping to resolve issues efficiently
Accept and process in-person customer payments for utility services
Set up new utility customer accounts and process service applications
Receive and process customer service requests and prepare work orders, including:
New utility service requests
Gas leaks and water leaks
Missed garbage service
Process cash collections, including remote check deposits and credit card reconciliation
Review and process billing adjustments in accordance with City policies
Maintain accurate records and files
Perform related duties as assigned
What We’re Looking For
Knowledge of modern office practices and procedures
Knowledge of City and departmental policies and procedures
Familiarity with utility billing policies and procedures
Proficiency with computers and job-related software programs
Strong understanding of customer service principles
Ability to prioritize and organize work in a fast-paced environment with frequent interruptions
Skill in providing professional, effective customer service
Skill in maintaining accurate records and files
Ability to use standard office equipment such as computers, scanners, fax machines, and copiers
Strong oral and written communication skills
Work Environment & Physical Demands
Work is performed in an office setting
Duties are primarily performed while sitting at a desk, with intermittent standing, walking, or stooping
The employee may occasionally lift light to heavy objects
Minimum Requirements
High school diploma or equivalent
Ability to read, write, and perform basic mathematical calculations
One to two years of experience in a similar position, or sufficient experience gained through an internship or apprenticeship to understand the core duties of the role
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What You’ll Do
Answer incoming phone calls and greet customers in person, providing courteous and professional assistance
Respond to customer inquiries, concerns, and complaints, helping to resolve issues efficiently
Accept and process in-person customer payments for utility services
Set up new utility customer accounts and process service applications
Receive and process customer service requests and prepare work orders, including:
New utility service requests
Gas leaks and water leaks
Missed garbage service
Process cash collections, including remote check deposits and credit card reconciliation
Review and process billing adjustments in accordance with City policies
Maintain accurate records and files
Perform related duties as assigned
What We’re Looking For
Knowledge of modern office practices and procedures
Knowledge of City and departmental policies and procedures
Familiarity with utility billing policies and procedures
Proficiency with computers and job-related software programs
Strong understanding of customer service principles
Ability to prioritize and organize work in a fast-paced environment with frequent interruptions
Skill in providing professional, effective customer service
Skill in maintaining accurate records and files
Ability to use standard office equipment such as computers, scanners, fax machines, and copiers
Strong oral and written communication skills
Work Environment & Physical Demands
Work is performed in an office setting
Duties are primarily performed while sitting at a desk, with intermittent standing, walking, or stooping
The employee may occasionally lift light to heavy objects
Minimum Requirements
High school diploma or equivalent
Ability to read, write, and perform basic mathematical calculations
One to two years of experience in a similar position, or sufficient experience gained through an internship or apprenticeship to understand the core duties of the role
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