Service Options Regional Consultant - Americas North & LATAM
Caterpillar Financial Services Corporation, Peoria, Illinois, us, 61639
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our
Product Support and Logistics Division (PSLD)
is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
The
Service Options Regional Consultant
will serve as the face of Service Options for industry teams worldwide and act as the critical connection point between the Dynamic Service Options (DSO) program and Americas North / LATAM dealers for VOD collection. This individual will support Lean Innovation, NPI programs, dealer readiness, and deployment of service option capabilities that enable efficient, accurate, and competitive quoting.
Additional Information
Location:
Peoria, IL (United States)
Required Travel:
Up to 50% travel (international and domestic-North & South America)
Relocation Assistance Offered:
None
US Work Sponsorship Offered:
None
What You Will Do
Lean Innovation:
Conduct dealer interviews and experiments to inform future repair and service experiences as part of the Lean Innovation team.
Dealer Requirements:
Gather and validate dealer business requirements for Rebuild, Maintenance, and Repair NPIs in partnership with workstream leads.
UAT Execution:
Perform User Acceptance Testing and coordinate dealer participation, feedback, and issue resolution.
Deployment, Training, & Application Expertise:
Support NPI digital application rollout to dealers through PSOR/ASC engagement and training.
Respond to dealer requests related to current and future application functionality, access, and integrations as first line support to industry and district reps and their dealers.
Dealer Business Process Consulting:
Partner with dealers, reps, and market professionals to identify operational challenges related to service options and define best‑practice processes across sales, operations, and IT. Provide consulting and recommendations to improve workflow efficiency, including on‑site visits as needed to assess dealer practices and offer tailored solutions as needed.
Projects:
Lead small projects as needed related to service options and delivery of new solutions.
What You Will Have (Basic Requirements)
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence:
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting:
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Influencing:
Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Problem Solving:
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Strategic Thinking:
Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Preferred Qualifications/ Top Candidates will also have
Strong understanding of dealer operations, service workflows, and repair quoting processes.
Experience collaborating with cross‑functional teams
Comfortable representing product capabilities directly with dealers and industry teams.
Bilingual Spanish/English for LATAM engagement.
Skilled in supporting deployments and facilitating change across diverse audiences.
Excellent communication, relationship‑building, and problem‑solving abilities.
What You Will Get Through it all, we are one team – creating and delivering world‑class components and solutions superior to the competition. Learn more about the Caterpillar Experience.
About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range $128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part‑time employees
This position requires working onsite five days a week. Visa Sponsorship is not available for this position. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates February 11, 2026 - February 25, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our
Product Support and Logistics Division (PSLD)
is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
The
Service Options Regional Consultant
will serve as the face of Service Options for industry teams worldwide and act as the critical connection point between the Dynamic Service Options (DSO) program and Americas North / LATAM dealers for VOD collection. This individual will support Lean Innovation, NPI programs, dealer readiness, and deployment of service option capabilities that enable efficient, accurate, and competitive quoting.
Additional Information
Location:
Peoria, IL (United States)
Required Travel:
Up to 50% travel (international and domestic-North & South America)
Relocation Assistance Offered:
None
US Work Sponsorship Offered:
None
What You Will Do
Lean Innovation:
Conduct dealer interviews and experiments to inform future repair and service experiences as part of the Lean Innovation team.
Dealer Requirements:
Gather and validate dealer business requirements for Rebuild, Maintenance, and Repair NPIs in partnership with workstream leads.
UAT Execution:
Perform User Acceptance Testing and coordinate dealer participation, feedback, and issue resolution.
Deployment, Training, & Application Expertise:
Support NPI digital application rollout to dealers through PSOR/ASC engagement and training.
Respond to dealer requests related to current and future application functionality, access, and integrations as first line support to industry and district reps and their dealers.
Dealer Business Process Consulting:
Partner with dealers, reps, and market professionals to identify operational challenges related to service options and define best‑practice processes across sales, operations, and IT. Provide consulting and recommendations to improve workflow efficiency, including on‑site visits as needed to assess dealer practices and offer tailored solutions as needed.
Projects:
Lead small projects as needed related to service options and delivery of new solutions.
What You Will Have (Basic Requirements)
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence:
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting:
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Influencing:
Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Problem Solving:
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Strategic Thinking:
Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Preferred Qualifications/ Top Candidates will also have
Strong understanding of dealer operations, service workflows, and repair quoting processes.
Experience collaborating with cross‑functional teams
Comfortable representing product capabilities directly with dealers and industry teams.
Bilingual Spanish/English for LATAM engagement.
Skilled in supporting deployments and facilitating change across diverse audiences.
Excellent communication, relationship‑building, and problem‑solving abilities.
What You Will Get Through it all, we are one team – creating and delivering world‑class components and solutions superior to the competition. Learn more about the Caterpillar Experience.
About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range $128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part‑time employees
This position requires working onsite five days a week. Visa Sponsorship is not available for this position. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates February 11, 2026 - February 25, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr