About The Role
As a part of the Customer Experience Team (CX), this position is a strategic partner that collaborates with the CRP Senior Product Manager‑Commercial Lending, business owners, and Agile teams to drive the evolution of Commercial Lending processes and the nCino Platform. The role is highly visible, bank‑facing, performing detailed business requirement discovery, data and workflow analysis, and testing for nCino and Salesforce. It involves leading discovery sessions independently, drafting functional and technical requirements, and defining acceptance criteria. The candidate works closely with the Product Manager to prioritize and deliver high‑value work and to resolve trade‑offs between schedule, scope, and budget. The role requires staying up‑to‑date with nCino features to keep the lending platform competitive.
Location: Corporate; available at a bank division across AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Base salary starts at $117,159.12 per year (Kalispell, MT) and varies by location and experience.
Description
Identify business requirements by eliciting subject‑matter experts, stakeholders, and sponsors utilizing interviews, document analysis, workshops, and workflow analysis. Draft functional & technical requirements, user stories, and acceptance criteria.
Present design decisions to stakeholders, explain rationale using nCino technical knowledge, and collaborate with product management, development, and QA to meet business requirements.
Conduct process design/redesign, process improvement, workflow and data analysis for nCino and Salesforce, and recommend best practices.
Validate and conduct usability testing, set up scenarios, coordinate testing, recruit participants, and resolve defects. Create user procedures and support training.
Train team members and end‑users on enhancements and features, develop training materials, and facilitate workshops and presentations.
Adhere to governance, security, and risk management practices; comply with all company policies, BSA, Patriot Act, and OFAC, and complete required training.
Qualifications Education
Required:
Bachelor’s Degree in a business‑related discipline (organizational management, marketing, finance, or information technology).
Experience
Required:
Minimum 5 years of nCino platform experience.
Required:
Minimum 5 years of experience in commercial lending, credit, or operations.
Preferred:
Minimum 3 years of nCino or Salesforce implementation experience.
Preferred:
Minimum 3 years of experience leading teams or mentoring peers.
Preferred:
Minimum 1 year of nCino Quality Assurance or UAT testing experience.
Preferred:
Experience writing User Stories/Requirements with Acceptance Criteria, managing risks and dependencies, coordinating releases.
Preferred:
Knowledge of Agile, ITIL, Scrum, SDLC, and/or Waterfall Methodologies.
Preferred:
Knowledge of DevOps environments (Azure DevOps, Jira, Toolkit, GitHub, AutoRabbit).
License / Certification
Preferred: One or more of the following Salesforce or nCino professional support and design certifications (Salesforce Administrator, nCino 101, nCino 201, etc.).
Required Skills and Abilities
Ability to motivate or influence senior level professionals through complex dialogue.
Strong diplomacy, professionalism, leadership, and written and interpersonal communication.
Ability to communicate complex concepts clearly to frontline users, managers, and executives.
Proven analytical, problem‑solving, and technical skills for business needs and solution design.
Facilitate workshops to gain organizational buy‑in for process improvement.
Ability to elicit cooperation from upper management, coworkers, and customers.
Excellent relationship development and customer‑oriented approach.
Highly self‑motivated and adaptable to shifting priorities.
Effectively prioritize and execute tasks under high pressure with minimal supervision.
Team‑oriented and collaborative work style.
Reliable, punctual attendance.
Additional Requirements Travel
Up to 10% travel required (e.g., 2 days per month) by automobile, commercial airline, rental vehicle, and public transportation. Ability to drive and hold proper license is required.
Working Conditions
Environment: Indoors, climate‑controlled shared work area.
Noise level: Moderate.
Lifting: Sedentary work with occasional lifting up to 10 lbs.
What We Offer Compensation & Benefits:
Starting salary varies by experience and location. Extensive benefits include medical, dental, vision, life insurance, health savings account, Employee Assistance Program, health rewards program, retirement savings and 401(k) with profit‑sharing, short and long‑term disability, education and training benefits, and discounts on banking products.
Paid Time Off (PTO) starts at .0745 per hour worked for part‑time employees and accrues up to 240 hours per year for full‑time employees. Full‑time employees receive 6 paid holidays and may receive additional state‑specific holidays.
Glacier Bancorp is an Equal Opportunity Employer. All applicants must be legally authorized to work in the US. No recruiters or agency referrals are accepted.
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Location: Corporate; available at a bank division across AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Base salary starts at $117,159.12 per year (Kalispell, MT) and varies by location and experience.
Description
Identify business requirements by eliciting subject‑matter experts, stakeholders, and sponsors utilizing interviews, document analysis, workshops, and workflow analysis. Draft functional & technical requirements, user stories, and acceptance criteria.
Present design decisions to stakeholders, explain rationale using nCino technical knowledge, and collaborate with product management, development, and QA to meet business requirements.
Conduct process design/redesign, process improvement, workflow and data analysis for nCino and Salesforce, and recommend best practices.
Validate and conduct usability testing, set up scenarios, coordinate testing, recruit participants, and resolve defects. Create user procedures and support training.
Train team members and end‑users on enhancements and features, develop training materials, and facilitate workshops and presentations.
Adhere to governance, security, and risk management practices; comply with all company policies, BSA, Patriot Act, and OFAC, and complete required training.
Qualifications Education
Required:
Bachelor’s Degree in a business‑related discipline (organizational management, marketing, finance, or information technology).
Experience
Required:
Minimum 5 years of nCino platform experience.
Required:
Minimum 5 years of experience in commercial lending, credit, or operations.
Preferred:
Minimum 3 years of nCino or Salesforce implementation experience.
Preferred:
Minimum 3 years of experience leading teams or mentoring peers.
Preferred:
Minimum 1 year of nCino Quality Assurance or UAT testing experience.
Preferred:
Experience writing User Stories/Requirements with Acceptance Criteria, managing risks and dependencies, coordinating releases.
Preferred:
Knowledge of Agile, ITIL, Scrum, SDLC, and/or Waterfall Methodologies.
Preferred:
Knowledge of DevOps environments (Azure DevOps, Jira, Toolkit, GitHub, AutoRabbit).
License / Certification
Preferred: One or more of the following Salesforce or nCino professional support and design certifications (Salesforce Administrator, nCino 101, nCino 201, etc.).
Required Skills and Abilities
Ability to motivate or influence senior level professionals through complex dialogue.
Strong diplomacy, professionalism, leadership, and written and interpersonal communication.
Ability to communicate complex concepts clearly to frontline users, managers, and executives.
Proven analytical, problem‑solving, and technical skills for business needs and solution design.
Facilitate workshops to gain organizational buy‑in for process improvement.
Ability to elicit cooperation from upper management, coworkers, and customers.
Excellent relationship development and customer‑oriented approach.
Highly self‑motivated and adaptable to shifting priorities.
Effectively prioritize and execute tasks under high pressure with minimal supervision.
Team‑oriented and collaborative work style.
Reliable, punctual attendance.
Additional Requirements Travel
Up to 10% travel required (e.g., 2 days per month) by automobile, commercial airline, rental vehicle, and public transportation. Ability to drive and hold proper license is required.
Working Conditions
Environment: Indoors, climate‑controlled shared work area.
Noise level: Moderate.
Lifting: Sedentary work with occasional lifting up to 10 lbs.
What We Offer Compensation & Benefits:
Starting salary varies by experience and location. Extensive benefits include medical, dental, vision, life insurance, health savings account, Employee Assistance Program, health rewards program, retirement savings and 401(k) with profit‑sharing, short and long‑term disability, education and training benefits, and discounts on banking products.
Paid Time Off (PTO) starts at .0745 per hour worked for part‑time employees and accrues up to 240 hours per year for full‑time employees. Full‑time employees receive 6 paid holidays and may receive additional state‑specific holidays.
Glacier Bancorp is an Equal Opportunity Employer. All applicants must be legally authorized to work in the US. No recruiters or agency referrals are accepted.
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