Asset Protection - Agent - Scottsdale Promenade Rack
Nordstrom, Scottsdale, Arizona, us, 85261
The Asset Protection (AP) team's function is to keep our customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft to ensure merchandise is available for our customers.
Asset Protection Pillars
Protect People by providing support for employee and customer safety.
Protect Physical Spaces by protecting our assets which include both building and merchandise.
Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage.
Responsibilities
Resolve theft and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
Identify theft trends by leveraging technology, reporting, and surveillance tactics.
Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
Escalate and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement at the highest level and aid item-level investigations with merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies.
Support the security of our physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities.
Testify in court when summoned for criminal and/or civil cases.
Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.
You Own This If You Have…
The ability to make decisions, use good judgment in a fast‑paced environment, and be accountable for outcomes.
Clear verbal and written communication skills.
Good interpersonal skills.
The ability to maintain a high level of confidentiality.
A calm demeanor when dealing with safety issues, including individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Flexibility to work a schedule based on business needs.
Meet any state and local licensing requirements.
Experience in investigative, asset protection, and security procedures (preferred).
Benefits
Medical/Vision, Dental, Retirement, and Paid Time Away
Life Insurance and Disability
Merchandise Discount and Employee Assistance Program (EAP) Resources
Pay Rate $22.90 - $23.80 hourly. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
Legal Notice For Los Angeles or San Francisco applicants: Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc.
#J-18808-Ljbffr
Asset Protection Pillars
Protect People by providing support for employee and customer safety.
Protect Physical Spaces by protecting our assets which include both building and merchandise.
Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage.
Responsibilities
Resolve theft and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
Identify theft trends by leveraging technology, reporting, and surveillance tactics.
Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
Escalate and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement at the highest level and aid item-level investigations with merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies.
Support the security of our physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities.
Testify in court when summoned for criminal and/or civil cases.
Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.
You Own This If You Have…
The ability to make decisions, use good judgment in a fast‑paced environment, and be accountable for outcomes.
Clear verbal and written communication skills.
Good interpersonal skills.
The ability to maintain a high level of confidentiality.
A calm demeanor when dealing with safety issues, including individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Flexibility to work a schedule based on business needs.
Meet any state and local licensing requirements.
Experience in investigative, asset protection, and security procedures (preferred).
Benefits
Medical/Vision, Dental, Retirement, and Paid Time Away
Life Insurance and Disability
Merchandise Discount and Employee Assistance Program (EAP) Resources
Pay Rate $22.90 - $23.80 hourly. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
Legal Notice For Los Angeles or San Francisco applicants: Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc.
#J-18808-Ljbffr