JOB TITLE: IT Help Desk Analyst
LOCATION: Denton TX
PAY RATE: $23-29.80/hour
We are a
national aerospace and defense staffing agency
seeking highly qualified candidates for a position with a top-tier client.
Job Details:
Job Type: Contract (12 months with potential for extension)
Schedule: Monday‑Friday 8:00 AM‑5:00 PM
Industry: Aerospace / Defense / Aviation
Benefits: Medical, dental and vision (Cigna)
Perks: Bonus potential; Priority access via Tier 1 supplier
Openings Nationwide: Thousands of opportunities across the U.S.
Qualifying Questions:
Are you a U.S. person as defined under ITAR regulations?
Do you meet the educational and experience requirements for this role?
Can you commute to the job location or relocate if necessary?
Summary:
Serve as the first point of contact for users seeking technical assistance via phone, email, and ticketing systems
Provide Tier I support for software, hardware, and network issues through problem diagnosis and step‑by‑step resolution
Escalate complex issues to appropriate internal teams as needed
Assist with deployment of PCs, laptops, docking stations, and peripheral devices
Perform software installations and troubleshooting
Install applications using Intune
Ensure adherence to Service Level Agreements (SLAs) and achievement of key performance indicators (KPIs)
Communicate effectively with users using appropriate written and verbal communication skills
Manage and maintain company IT assets
Assist with installation, setup, and maintenance of workstations, printers, copiers, and related equipment
Maintain clean, organized, and well‑managed IT storage areas
Lift and carry up to 30 lbs; push and pull equipment carts as required
Maintain regular and reliable attendance, including full shifts and punctuality
Perform other duties as assigned
Requirements:
1‑2 years of IT experience in a similar role
Experience working with ITSM tools (ServiceNow, Freshservice, Jira)
Experience supporting current hardware, software, and cloud‑based applications
Strong experience with Windows server environments and user administration (Active Directory, Exchange, O365, Azure)
Intune experience
Knowledge of endpoint security solutions
Proficiency with Office 365 applications
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Ability to communicate effectively with technical and non‑technical users
Independent, self‑motivated worker who thrives in a team environment
Commitment to compliance and confidentiality
Valid driver's license
Ability to travel as required
Ability to work overtime as neededMust be a U.S. Citizen (as defined by ITAR)
Preferred Certifications:
CompTIA A+
ITIL Foundation v4 (or equivalent experience)
About Us: The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract‑to‑hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.
As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries.
Eligibility Requirements: Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3), to comply with ITAR regulations.
Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense
Take your career to new heights-apply today!
Key Skills : user account, Active Directory, Customer Service, Information Technology, desk support, End user, Project Management, Phone Calls, service levels agreement, Desk Staff, Ltil, Procedures, Setup, hardware, Technical Support
Employment Type:
Full Time
Experience:
years
Vacancy:
1
#J-18808-Ljbffr
LOCATION: Denton TX
PAY RATE: $23-29.80/hour
We are a
national aerospace and defense staffing agency
seeking highly qualified candidates for a position with a top-tier client.
Job Details:
Job Type: Contract (12 months with potential for extension)
Schedule: Monday‑Friday 8:00 AM‑5:00 PM
Industry: Aerospace / Defense / Aviation
Benefits: Medical, dental and vision (Cigna)
Perks: Bonus potential; Priority access via Tier 1 supplier
Openings Nationwide: Thousands of opportunities across the U.S.
Qualifying Questions:
Are you a U.S. person as defined under ITAR regulations?
Do you meet the educational and experience requirements for this role?
Can you commute to the job location or relocate if necessary?
Summary:
Serve as the first point of contact for users seeking technical assistance via phone, email, and ticketing systems
Provide Tier I support for software, hardware, and network issues through problem diagnosis and step‑by‑step resolution
Escalate complex issues to appropriate internal teams as needed
Assist with deployment of PCs, laptops, docking stations, and peripheral devices
Perform software installations and troubleshooting
Install applications using Intune
Ensure adherence to Service Level Agreements (SLAs) and achievement of key performance indicators (KPIs)
Communicate effectively with users using appropriate written and verbal communication skills
Manage and maintain company IT assets
Assist with installation, setup, and maintenance of workstations, printers, copiers, and related equipment
Maintain clean, organized, and well‑managed IT storage areas
Lift and carry up to 30 lbs; push and pull equipment carts as required
Maintain regular and reliable attendance, including full shifts and punctuality
Perform other duties as assigned
Requirements:
1‑2 years of IT experience in a similar role
Experience working with ITSM tools (ServiceNow, Freshservice, Jira)
Experience supporting current hardware, software, and cloud‑based applications
Strong experience with Windows server environments and user administration (Active Directory, Exchange, O365, Azure)
Intune experience
Knowledge of endpoint security solutions
Proficiency with Office 365 applications
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Ability to communicate effectively with technical and non‑technical users
Independent, self‑motivated worker who thrives in a team environment
Commitment to compliance and confidentiality
Valid driver's license
Ability to travel as required
Ability to work overtime as neededMust be a U.S. Citizen (as defined by ITAR)
Preferred Certifications:
CompTIA A+
ITIL Foundation v4 (or equivalent experience)
About Us: The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract‑to‑hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.
As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries.
Eligibility Requirements: Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3), to comply with ITAR regulations.
Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense
Take your career to new heights-apply today!
Key Skills : user account, Active Directory, Customer Service, Information Technology, desk support, End user, Project Management, Phone Calls, service levels agreement, Desk Staff, Ltil, Procedures, Setup, hardware, Technical Support
Employment Type:
Full Time
Experience:
years
Vacancy:
1
#J-18808-Ljbffr