The Service BDC Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Department. The BDC Representative interacts daily with the BDC Manager, customers, Service Department, Sales Associates, Sales Managers and support staff.
Responsibilities
Receiving inbound phone calls and leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls to potential leads
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc.
Contacting clients prior to appointment date to confirm appointment
Following up post visit to ensure customer satisfaction
Requirements
High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem‑solving skills
Education and/or Experience High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits Offered South Texas Auto Group is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
#J-18808-Ljbffr
Responsibilities
Receiving inbound phone calls and leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls to potential leads
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc.
Contacting clients prior to appointment date to confirm appointment
Following up post visit to ensure customer satisfaction
Requirements
High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem‑solving skills
Education and/or Experience High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits Offered South Texas Auto Group is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
#J-18808-Ljbffr