Customer Experience Representative
Pentax Medical, Jacksonville, Florida, United States, 32290
Position:
Medical Device, Customer Experience Representative
Location:
Jacksonville, FL
Job Id: 20260212CXRFL
# of Openings: 1
About PENTAX Medical
Ourmission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.
Position Opening:
Customer Experience Representative (CXR)
Why JOIN Us?
We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment.
PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.
Want More INFO?
TheCustomer Experience Representativewill be responsible for developingplans and strategies foraccount maintenance, retention, andrepair contractconversions.TheCustomer Experience Representativewill act as the point of interface between theinstitution/account and Pentax Medical.TheCustomer Experience Representativeposition can be an opportunity to grow into a Territory Sales Manager position for the right candidate.
Responsibilities for Customer Experience Representative (CXR)
Supportservice growth throughlarge retention and conversion opportunities based on expertise in delivering better Triple Aim economic and patient safety benefits.
Take the lead in insuring customers are utilizing only approved reprocessing accessories while reprocessing Pentaxendoscopes.
Gather insights across multiple Pentax Medical teams supporting triple AIM (or similar) programs.
Conduct Pentax Medical approved presentations to fellows and thereby engage, educate, and develop future Pentax Medical champions .
Plan, develop,and coordinate continuing clinical in-service education programs for Territory Managers andcustomers .
Introduce cost saving educational programs and provide solid after sales support that builds confidence and insures loyalty from ourcustomers.
Foster a supportive educational approach with hospital (facility) leadership and staff to assess current educational needs and develop a plan to satisfy those needs.
Commit to exchange of communication between field sales team and management to drive area business opportunities.
Travel to Customer facilities with Territory Managers to conduct on-site training and re-training to insure proper handling and reprocessing of PentaxMedical instruments.
AssistTerritory Managerswith product demos on a regular basis and serve as a resource for them whenever possible.
Maximize profitability of service contracts by aggressively responding to all over utilized service situations with additional training and in-servicing of our Territory Managers andcustomers.
Ability to travel extensively will be an essential part of this position.
Other duties as assigned by management.
Requirements for Customer Experience Representative (CXR)
Bachelor's degree in area of specialty or least 3 years of experience in the field
Advanced knowledge level of PentaxMedical products, services, and cleaning/reprocessing techniques is preferred.
Ability to manage difficult, emotional customer situations by tracking problem accounts and gettingmanagement involved when necessary toensurecustomer satisfaction
Must have excellent communication and follow up skills
Must travel within set territory and be willing to travel nationally or internationally when necessary Apply for this Position Apply with Indeed
#J-18808-Ljbffr
Medical Device, Customer Experience Representative
Location:
Jacksonville, FL
Job Id: 20260212CXRFL
# of Openings: 1
About PENTAX Medical
Ourmission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.
Position Opening:
Customer Experience Representative (CXR)
Why JOIN Us?
We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment.
PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.
Want More INFO?
TheCustomer Experience Representativewill be responsible for developingplans and strategies foraccount maintenance, retention, andrepair contractconversions.TheCustomer Experience Representativewill act as the point of interface between theinstitution/account and Pentax Medical.TheCustomer Experience Representativeposition can be an opportunity to grow into a Territory Sales Manager position for the right candidate.
Responsibilities for Customer Experience Representative (CXR)
Supportservice growth throughlarge retention and conversion opportunities based on expertise in delivering better Triple Aim economic and patient safety benefits.
Take the lead in insuring customers are utilizing only approved reprocessing accessories while reprocessing Pentaxendoscopes.
Gather insights across multiple Pentax Medical teams supporting triple AIM (or similar) programs.
Conduct Pentax Medical approved presentations to fellows and thereby engage, educate, and develop future Pentax Medical champions .
Plan, develop,and coordinate continuing clinical in-service education programs for Territory Managers andcustomers .
Introduce cost saving educational programs and provide solid after sales support that builds confidence and insures loyalty from ourcustomers.
Foster a supportive educational approach with hospital (facility) leadership and staff to assess current educational needs and develop a plan to satisfy those needs.
Commit to exchange of communication between field sales team and management to drive area business opportunities.
Travel to Customer facilities with Territory Managers to conduct on-site training and re-training to insure proper handling and reprocessing of PentaxMedical instruments.
AssistTerritory Managerswith product demos on a regular basis and serve as a resource for them whenever possible.
Maximize profitability of service contracts by aggressively responding to all over utilized service situations with additional training and in-servicing of our Territory Managers andcustomers.
Ability to travel extensively will be an essential part of this position.
Other duties as assigned by management.
Requirements for Customer Experience Representative (CXR)
Bachelor's degree in area of specialty or least 3 years of experience in the field
Advanced knowledge level of PentaxMedical products, services, and cleaning/reprocessing techniques is preferred.
Ability to manage difficult, emotional customer situations by tracking problem accounts and gettingmanagement involved when necessary toensurecustomer satisfaction
Must have excellent communication and follow up skills
Must travel within set territory and be willing to travel nationally or internationally when necessary Apply for this Position Apply with Indeed
#J-18808-Ljbffr