Enterprise Business Process Architect
Global Partners LP, Waltham, Massachusetts, United States, 02254
Global is seeking a seasoned Enterprise Business Process Architect to play a pivotal role in defining how the organization approaches business process architecture as a value‑creation engine for the enterprise. This role is responsible for establishing and institutionalizing enterprise business process architecture as a core organizational capability. The role defines the enterprise process architecture framework, governance model, and standards; leads value stream definition and prioritization of process improvement opportunities, while ensuring alignment to enterprise strategy, technology roadmaps, and transformation initiatives to drive measurable business value, improve performance, and enable strategic decision‑making. The ideal candidate is an experienced, enterprise‑level leader who has successfully designed, implemented, and institutionalized business process architecture as an enterprise‑wide capability that measurably improves business outcomes. This individual brings demonstrated, repeatable experience operating at the enterprise level and is able to apply proven frameworks, tools, and governance models to complex, multi‑year transformations with clear value realization.
At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.
The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
Your Role, Your Impact Enterprise Process Architecture Ownership
Own, govern, and evolve the enterprise business process architecture as a core operating system, leveraging proven, industry‑tested frameworks for process taxonomy, hierarchy, value streams, and end‑to‑end accountability.
Apply prior experience standing up enterprise process architecture capabilities to define scalable standards, methodologies, templates, and design principles that focus teams on outcomes and can be rapidly adopted across the organization.
Establish and institutionalize enterprise process governance, including decision rights, prioritization mechanisms, escalation paths, and compliance to standards ensuring process investments are evaluated and governed based on enterprise value and impact.
Select, implement, and govern enterprise‑grade process modeling tools and repositories, bringing proven tools and accelerators to enable consistency, transparency, reuse, and long‑term sustainability.
Apply and govern the use of AI‑enabled process design tools and techniques to accelerate process discovery, documentation, analysis, and redesign, with a clear objective of accelerating value realization and reducing time‑to‑impact ensuring alignment with enterprise standards, data governance, and security requirements.
Serve as the enterprise authority on process architecture, value stream design, and process standards with explicit accountability for linking process architecture to measurable business outcomes.
Strategy, Transformation, and Technology Alignment
Ensure enterprise process architecture directly enables business strategy, operating model evolution, and multi‑year transformation roadmaps, drawing on prior experience aligning process, technology, and organizational change.
Integrate process architecture into strategic planning, portfolio governance, and investment decision‑making, ensuring initiatives are sequenced and designed based on end‑to‑end process and value stream impact, financial return and delivery feasibility.
Partner with executive leaders across strategy, technology, data, and change to ensure process architecture informs solution design, data requirements, and delivery approaches in ways that maximize performance.
Advise senior and executive leadership on tradeoffs, dependencies, risks, and ROI related to enterprise process, operating model, and technology changes, using data‑backed insights and proven decision frameworks.
Translate strategic objectives into a prioritized, enterprise‑level process and value stream agenda with clearly defined outcomes, KPIs, and success measures tied directly to business performance.
Process Portfolio Management, Measurement & Prioritization
Define and lead the enterprise process portfolio, applying proven prioritization models to identify, scope, sequence, and govern process initiatives based on enterprise value across the organization.
Establish enterprise criteria and repeatable assessment models for evaluating process maturity, performance gaps, risk, and improvement potential.
Partner closely with Data & Insights, Finance, Accounting, IT, and HR teams to define how processes are measured, monitored, and refined, including:
Standard process performance metrics and leading indicators
Value realization metrics (e.g., cost reduction, throughput, cycle time, quality, risk mitigation, revenue enablement)
Data definitions and ownership aligned to value streams
Reporting structures and executive dashboards
Ensure process initiatives are prioritized and resourced based on enterprise value, interdependencies, and measurable outcomes, not simply localized optimization.
Define, monitor, and continuously refine current‑ and future‑state KPIs to track performance, adoption, and realized business benefits.
Enterprise Discovery, Design, and Value Demonstration
Personally lead early‑stage enterprise discovery, value stream definition, and critical process redesign efforts, applying proven techniques and tools to identify and quantify value opportunities early and establish credibility, direction, and standards.
Deliver a targeted set of high‑impact enterprise proof points that demonstrate measurable value from disciplined process architecture, governance, and measurement.
Develop and standardize reusable enterprise assets—including playbooks, templates, accelerators, and modeling standards (e.g., BPMN, value stream maps, RACI, SIPOC)—based on approaches successfully applied in prior organizations.
Leverage AI‑assisted process mining, documentation, and modeling capabilities to accelerate current‑state discovery, reduce manual effort, and enable faster iteration of future‑state designs.
Use early hands‑on work to establish repeatable methods, enabling scalable delegation and consistent execution over time.
Adoption, Change Enablement, and Institutionalization
Drive sustained adoption of enterprise process standards and redesigned processes, ensuring improvements translate into realized business value and leveraging prior experience embedding process change into large, complex organizations.
Establish the operating rigor required to institutionalize process thinking, including:
Defined communication pathways and escalation models
Regular process performance and governance forums
Standard reporting cadences and executive‑level visibility
Ensure processes are fully embedded into day‑to‑day operations, including roles, performance management, management routines, and enabling systems so that improvements are sustained over time.
Partner with Business Leaders, Data & Insights, Learning & Development, Change, and Communications teams to build the organizational “muscle” for ongoing measurement, learning, and continuous improvement.
Lead and direct business process analysts, setting priorities, coaching on enterprise standards and tools, and ensuring delivery of high‑quality, value‑oriented, data‑informed process analysis and redesign.
Qualifications
Demonstrated experience designing, standing up, and institutionalizing enterprise process architecture or BPM capabilities within immature, decentralized, or rapidly evolving environments.
Demonstrated leadership experience building, leading, and influencing teams both directly and indirectly, including managing dedicated resources and guiding matrixed, cross‑functional stakeholders to drive sustained process excellence and enterprise adoption tied to outcomes.
Strong strategic orientation with a proven ability to translate enterprise strategy into actionable, measurable process and operating model changes that are explicitly linked to business priorities and impacts.
Proven ability to serve as a trusted advisor to senior and executive leaders, influencing enterprise‑level decisions.
Deep expertise in enterprise process modeling and analysis techniques, including value stream mapping and end‑to‑end process design, with demonstrated ability to identify, quantify, and prioritize value opportunities within complex processes and with the ability to personally engage when needed.
Experience leading enterprise process efforts across large, complex, cross‑functional organizations with multiple concurrent strategic and technology initiatives.
Exceptional facilitation, analytical, and communication skills with the ability to translate complex process and value insights into clear, executive‑ready narratives that drive informed decision‑making.
Experience selecting and using process modeling, repository, and AI‑enabled process tools (e.g., Visio, ARIS, Signavio, Lucidchart, or equivalent platforms).
Required (one or more):
Certified Business Process Professional (CBPP)
Lean Six Sigma Black Belt
TOGAF or equivalent enterprise architecture certification
Strongly Preferred:
Prosci Change Management Practitioner
SAFe Lean Portfolio Management or equivalent transformation governance certification
MBA or equivalent advanced business education
Pay Range $136,200.00 - $204,200.00
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Competitive Pay – We offer competitive salaries and opportunities for growth within.
Health & Wellness – Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development – We value lifelong learning and have many internal development programs and access to other on‑demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long‑term growth and success.
What to Expect From the Hiring Process We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.
Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.
The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
Your Role, Your Impact Enterprise Process Architecture Ownership
Own, govern, and evolve the enterprise business process architecture as a core operating system, leveraging proven, industry‑tested frameworks for process taxonomy, hierarchy, value streams, and end‑to‑end accountability.
Apply prior experience standing up enterprise process architecture capabilities to define scalable standards, methodologies, templates, and design principles that focus teams on outcomes and can be rapidly adopted across the organization.
Establish and institutionalize enterprise process governance, including decision rights, prioritization mechanisms, escalation paths, and compliance to standards ensuring process investments are evaluated and governed based on enterprise value and impact.
Select, implement, and govern enterprise‑grade process modeling tools and repositories, bringing proven tools and accelerators to enable consistency, transparency, reuse, and long‑term sustainability.
Apply and govern the use of AI‑enabled process design tools and techniques to accelerate process discovery, documentation, analysis, and redesign, with a clear objective of accelerating value realization and reducing time‑to‑impact ensuring alignment with enterprise standards, data governance, and security requirements.
Serve as the enterprise authority on process architecture, value stream design, and process standards with explicit accountability for linking process architecture to measurable business outcomes.
Strategy, Transformation, and Technology Alignment
Ensure enterprise process architecture directly enables business strategy, operating model evolution, and multi‑year transformation roadmaps, drawing on prior experience aligning process, technology, and organizational change.
Integrate process architecture into strategic planning, portfolio governance, and investment decision‑making, ensuring initiatives are sequenced and designed based on end‑to‑end process and value stream impact, financial return and delivery feasibility.
Partner with executive leaders across strategy, technology, data, and change to ensure process architecture informs solution design, data requirements, and delivery approaches in ways that maximize performance.
Advise senior and executive leadership on tradeoffs, dependencies, risks, and ROI related to enterprise process, operating model, and technology changes, using data‑backed insights and proven decision frameworks.
Translate strategic objectives into a prioritized, enterprise‑level process and value stream agenda with clearly defined outcomes, KPIs, and success measures tied directly to business performance.
Process Portfolio Management, Measurement & Prioritization
Define and lead the enterprise process portfolio, applying proven prioritization models to identify, scope, sequence, and govern process initiatives based on enterprise value across the organization.
Establish enterprise criteria and repeatable assessment models for evaluating process maturity, performance gaps, risk, and improvement potential.
Partner closely with Data & Insights, Finance, Accounting, IT, and HR teams to define how processes are measured, monitored, and refined, including:
Standard process performance metrics and leading indicators
Value realization metrics (e.g., cost reduction, throughput, cycle time, quality, risk mitigation, revenue enablement)
Data definitions and ownership aligned to value streams
Reporting structures and executive dashboards
Ensure process initiatives are prioritized and resourced based on enterprise value, interdependencies, and measurable outcomes, not simply localized optimization.
Define, monitor, and continuously refine current‑ and future‑state KPIs to track performance, adoption, and realized business benefits.
Enterprise Discovery, Design, and Value Demonstration
Personally lead early‑stage enterprise discovery, value stream definition, and critical process redesign efforts, applying proven techniques and tools to identify and quantify value opportunities early and establish credibility, direction, and standards.
Deliver a targeted set of high‑impact enterprise proof points that demonstrate measurable value from disciplined process architecture, governance, and measurement.
Develop and standardize reusable enterprise assets—including playbooks, templates, accelerators, and modeling standards (e.g., BPMN, value stream maps, RACI, SIPOC)—based on approaches successfully applied in prior organizations.
Leverage AI‑assisted process mining, documentation, and modeling capabilities to accelerate current‑state discovery, reduce manual effort, and enable faster iteration of future‑state designs.
Use early hands‑on work to establish repeatable methods, enabling scalable delegation and consistent execution over time.
Adoption, Change Enablement, and Institutionalization
Drive sustained adoption of enterprise process standards and redesigned processes, ensuring improvements translate into realized business value and leveraging prior experience embedding process change into large, complex organizations.
Establish the operating rigor required to institutionalize process thinking, including:
Defined communication pathways and escalation models
Regular process performance and governance forums
Standard reporting cadences and executive‑level visibility
Ensure processes are fully embedded into day‑to‑day operations, including roles, performance management, management routines, and enabling systems so that improvements are sustained over time.
Partner with Business Leaders, Data & Insights, Learning & Development, Change, and Communications teams to build the organizational “muscle” for ongoing measurement, learning, and continuous improvement.
Lead and direct business process analysts, setting priorities, coaching on enterprise standards and tools, and ensuring delivery of high‑quality, value‑oriented, data‑informed process analysis and redesign.
Qualifications
Demonstrated experience designing, standing up, and institutionalizing enterprise process architecture or BPM capabilities within immature, decentralized, or rapidly evolving environments.
Demonstrated leadership experience building, leading, and influencing teams both directly and indirectly, including managing dedicated resources and guiding matrixed, cross‑functional stakeholders to drive sustained process excellence and enterprise adoption tied to outcomes.
Strong strategic orientation with a proven ability to translate enterprise strategy into actionable, measurable process and operating model changes that are explicitly linked to business priorities and impacts.
Proven ability to serve as a trusted advisor to senior and executive leaders, influencing enterprise‑level decisions.
Deep expertise in enterprise process modeling and analysis techniques, including value stream mapping and end‑to‑end process design, with demonstrated ability to identify, quantify, and prioritize value opportunities within complex processes and with the ability to personally engage when needed.
Experience leading enterprise process efforts across large, complex, cross‑functional organizations with multiple concurrent strategic and technology initiatives.
Exceptional facilitation, analytical, and communication skills with the ability to translate complex process and value insights into clear, executive‑ready narratives that drive informed decision‑making.
Experience selecting and using process modeling, repository, and AI‑enabled process tools (e.g., Visio, ARIS, Signavio, Lucidchart, or equivalent platforms).
Required (one or more):
Certified Business Process Professional (CBPP)
Lean Six Sigma Black Belt
TOGAF or equivalent enterprise architecture certification
Strongly Preferred:
Prosci Change Management Practitioner
SAFe Lean Portfolio Management or equivalent transformation governance certification
MBA or equivalent advanced business education
Pay Range $136,200.00 - $204,200.00
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Competitive Pay – We offer competitive salaries and opportunities for growth within.
Health & Wellness – Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development – We value lifelong learning and have many internal development programs and access to other on‑demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long‑term growth and success.
What to Expect From the Hiring Process We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.
Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr