Associate Contract Management Specialist
SPS Commerce, Minneapolis, Minnesota, United States, 55400
SPS Commerce is a leading provider of cloud‑based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary The Associate Contract Management Specialist will partner with the sales team to build and carry out solutions that ensure the maintenance and growth of the customer. This role will work directly with customers who wish to review or make changes to their existing contracts. The Contract Management Specialist will drive accountability to key organizational partners on customer satisfaction. Travel required: 0%
Essential Responsibilities / Duties
Assist customers wishing to cancel, credit, or reduce rate
Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions
Develop and maintain programs and processes that reduce customer churn and increase customer retention
Analyze and manage all revenue reduction activities
Follow process improvement and best practices that the team introduces
Support development, refine and document processes and practices
Report customer feedback to key organizational partners
Maintain strong relationships across the organization through clear communication and detailed follow‑ups
Handle retention and renewal activities such as credits, cancellations, contact adjustments, and account maintenance
Minimum Requirements
High School Diploma/GED or higher from an accredited institution
1–3 years of strong customer‑centric, sales, or operations experience
Excellent organizational skills with ability to effectively manage multiple projects
Ability to effectively present and demonstrate solutions
Demonstrated ability to negotiate and problem‑solve
Demonstrated computer knowledge (Internet and Microsoft Office suite including Word, Excel, and Outlook)
Preferred Experience
Previous Salesforce experience
Internal Equivalency Experience
At least 1 year of SPS experience and exposure to related/relevant areas of practice or expertise
Job Context
Work Environment
This job operates in a modern professional work environment with open workspace.
The role routinely uses computers and interactive communications platforms such as Slack and Zoom.
Physical Demands
To successfully perform the duties of this job, the employee must be able to communicate verbally, either assisted or unassisted.
This position requires the ability to occasionally lift office products and supplies.
Location This role follows a hybrid work model, with regular in‑office presence required at our Minneapolis office.
What We Offer At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role is $40,900.00–$61,400.00 USD, with the actual pay offered determined by education, relevant skills, work history, certifications, location, and more. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well‑being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment To Our Employees At SPS, we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Position Summary The Associate Contract Management Specialist will partner with the sales team to build and carry out solutions that ensure the maintenance and growth of the customer. This role will work directly with customers who wish to review or make changes to their existing contracts. The Contract Management Specialist will drive accountability to key organizational partners on customer satisfaction. Travel required: 0%
Essential Responsibilities / Duties
Assist customers wishing to cancel, credit, or reduce rate
Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions
Develop and maintain programs and processes that reduce customer churn and increase customer retention
Analyze and manage all revenue reduction activities
Follow process improvement and best practices that the team introduces
Support development, refine and document processes and practices
Report customer feedback to key organizational partners
Maintain strong relationships across the organization through clear communication and detailed follow‑ups
Handle retention and renewal activities such as credits, cancellations, contact adjustments, and account maintenance
Minimum Requirements
High School Diploma/GED or higher from an accredited institution
1–3 years of strong customer‑centric, sales, or operations experience
Excellent organizational skills with ability to effectively manage multiple projects
Ability to effectively present and demonstrate solutions
Demonstrated ability to negotiate and problem‑solve
Demonstrated computer knowledge (Internet and Microsoft Office suite including Word, Excel, and Outlook)
Preferred Experience
Previous Salesforce experience
Internal Equivalency Experience
At least 1 year of SPS experience and exposure to related/relevant areas of practice or expertise
Job Context
Work Environment
This job operates in a modern professional work environment with open workspace.
The role routinely uses computers and interactive communications platforms such as Slack and Zoom.
Physical Demands
To successfully perform the duties of this job, the employee must be able to communicate verbally, either assisted or unassisted.
This position requires the ability to occasionally lift office products and supplies.
Location This role follows a hybrid work model, with regular in‑office presence required at our Minneapolis office.
What We Offer At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role is $40,900.00–$61,400.00 USD, with the actual pay offered determined by education, relevant skills, work history, certifications, location, and more. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well‑being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment To Our Employees At SPS, we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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