Senior Membership Engagement Specialist
ASQ - World Headquarters, Milwaukee, Wisconsin, United States, 53244
ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.
The Position This position supports and drives engagement with organizational members to promote adoption, participation, and sustained value within ASQ’s Organizational Membership program. This position serves as a subject matter specialist and day-to-day partner for organizational members, ensuring they understand, access, and effectively use membership benefits.
Working closely with Individual Membership, Events, Sales, Marketing, and Customer Care workgroups, this position focuses on onboarding, engagement planning, benefit utilization, communications, and experience optimization for organizational members and their employees.
The salary range for this role is $65,182 - $81,477. Any extended offer is based on the candidate's experience and overall fit for the role.
Main Responsibilities / Primary Functions
Responsible for managing 1-2 non-exempt direct reports
Serve as a primary engagement and support resource for organizational members, ensuring successful onboarding and adoption of membership benefits and tools.
Guide organizational members in understanding and maximizing the value of their membership.
Monitor engagement levels, identify trends and risks, and recommend strategies to increase participation, satisfaction, and retention using association management software.
Respond to member inquiries and issues, coordinating with internal teams to ensure timely resolution and a high-quality experience.
Develop and deliver targeted communications and engagement activities promoting programs, communities, events, and resources.
Support organizational member engagement before, during, and after virtual and in-person events.
Track, analyze, and report engagement data and member feedback to inform stakeholders and continuous improvement with association management tools.
Gather voice-of-the-customer insights and contribute recommendations to enhance organizational membership offerings and processes.
Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
Performs all other duties as assigned.
Working Conditions and Physical Requirements Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location.
Bring Your Best: Position Minimum Qualifications
A bachelor’s degree and five years of experience in member/community engagement, customer success, account support, or equivalent combination.
One year of experience working within a membership organization, trade association, or customer focused environment.
Familiarity with Association Management Systems (AMS), Customer Relationship Management (CRM), B2B, and online community platforms are preferred.
Or an equivalent combination.
Must be able to comply with attendance and timeliness policies.
The Location ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week.
Why You Should Apply At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.
Learning and Growth
Challenging and interesting work
Benefits of ASQ membership
ASQ-sponsored training
Opportunities to achieve professional designations and certifications
Performance management and coaching
Tuition reimbursement
Health and Wellness
Medical insurance
Dental insurance
Vision insurance
Health savings accounts
Flexible spending accounts
Access to Avenue MKE Fitness Center and Pickleball Courts
Total Compensation
Competitive base pay
Opportunity for annual merit increases
Comprehensive benefits
Planning for the Future
Retirement savings program
Disability income plan
Life insurance, Accident, & Critical Illness insurance
Culture and Workplace
Growing, global organization
Mission-driven and committed to sharing ideas and tools that make the world work better
Healthy work/life balance
Positive, collaborative, team-oriented environment
One-week winter break every December, in addition to paid time off and other paid holidays
Regular socials, peer to peer recognition, and more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Position This position supports and drives engagement with organizational members to promote adoption, participation, and sustained value within ASQ’s Organizational Membership program. This position serves as a subject matter specialist and day-to-day partner for organizational members, ensuring they understand, access, and effectively use membership benefits.
Working closely with Individual Membership, Events, Sales, Marketing, and Customer Care workgroups, this position focuses on onboarding, engagement planning, benefit utilization, communications, and experience optimization for organizational members and their employees.
The salary range for this role is $65,182 - $81,477. Any extended offer is based on the candidate's experience and overall fit for the role.
Main Responsibilities / Primary Functions
Responsible for managing 1-2 non-exempt direct reports
Serve as a primary engagement and support resource for organizational members, ensuring successful onboarding and adoption of membership benefits and tools.
Guide organizational members in understanding and maximizing the value of their membership.
Monitor engagement levels, identify trends and risks, and recommend strategies to increase participation, satisfaction, and retention using association management software.
Respond to member inquiries and issues, coordinating with internal teams to ensure timely resolution and a high-quality experience.
Develop and deliver targeted communications and engagement activities promoting programs, communities, events, and resources.
Support organizational member engagement before, during, and after virtual and in-person events.
Track, analyze, and report engagement data and member feedback to inform stakeholders and continuous improvement with association management tools.
Gather voice-of-the-customer insights and contribute recommendations to enhance organizational membership offerings and processes.
Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
Performs all other duties as assigned.
Working Conditions and Physical Requirements Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location.
Bring Your Best: Position Minimum Qualifications
A bachelor’s degree and five years of experience in member/community engagement, customer success, account support, or equivalent combination.
One year of experience working within a membership organization, trade association, or customer focused environment.
Familiarity with Association Management Systems (AMS), Customer Relationship Management (CRM), B2B, and online community platforms are preferred.
Or an equivalent combination.
Must be able to comply with attendance and timeliness policies.
The Location ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week.
Why You Should Apply At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.
Learning and Growth
Challenging and interesting work
Benefits of ASQ membership
ASQ-sponsored training
Opportunities to achieve professional designations and certifications
Performance management and coaching
Tuition reimbursement
Health and Wellness
Medical insurance
Dental insurance
Vision insurance
Health savings accounts
Flexible spending accounts
Access to Avenue MKE Fitness Center and Pickleball Courts
Total Compensation
Competitive base pay
Opportunity for annual merit increases
Comprehensive benefits
Planning for the Future
Retirement savings program
Disability income plan
Life insurance, Accident, & Critical Illness insurance
Culture and Workplace
Growing, global organization
Mission-driven and committed to sharing ideas and tools that make the world work better
Healthy work/life balance
Positive, collaborative, team-oriented environment
One-week winter break every December, in addition to paid time off and other paid holidays
Regular socials, peer to peer recognition, and more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr