Responsibilities
Provide customers with the highest quality service by ensuring timely release and/or inbound or outbound movement of freight/cargo.
Provide impeccable customer service.
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed customers’ service requirements.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
Resolve billing issues, coordinate post‑entry activity on customers’ behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer’s behalf.
Manage the entry verification process.
Access clients’ systems (external systems) as necessary.
Correspond with business partners via written, phone or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff/departments and management of all levels.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain a strong relationship with customers’ front‑line personnel.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication skills.
Organizational skills.
Inter‑personal skills.
Problem‑solving skills.
Ability to handle high volume of work and time‑sensitive work.
Ability to work independently with minimum supervision.
Detail oriented.
Knowledge in HTS classification & familiarity with the harmonized tariff system.
Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.
Paid training provided.
Pay Pay Transparency:
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay:
$16.60 – 26.34 USD hourly
Additional Details:
On‑Site Monday - Friday 8AM - 5PM PST
Legal and Equal Opportunity Statements FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
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Provide customers with the highest quality service by ensuring timely release and/or inbound or outbound movement of freight/cargo.
Provide impeccable customer service.
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed customers’ service requirements.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
Resolve billing issues, coordinate post‑entry activity on customers’ behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer’s behalf.
Manage the entry verification process.
Access clients’ systems (external systems) as necessary.
Correspond with business partners via written, phone or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff/departments and management of all levels.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain a strong relationship with customers’ front‑line personnel.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication skills.
Organizational skills.
Inter‑personal skills.
Problem‑solving skills.
Ability to handle high volume of work and time‑sensitive work.
Ability to work independently with minimum supervision.
Detail oriented.
Knowledge in HTS classification & familiarity with the harmonized tariff system.
Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.
Paid training provided.
Pay Pay Transparency:
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay:
$16.60 – 26.34 USD hourly
Additional Details:
On‑Site Monday - Friday 8AM - 5PM PST
Legal and Equal Opportunity Statements FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
#J-18808-Ljbffr