Serve as the primary support partner for Salesforce end users—troubleshooting issues, answering questions, and ensuring a smooth day-to-day experience.
Develop and maintain clear, user-friendly training materials; create and deliver training sessions to drive adoption and confidence in Salesforce tools.
Document and enforce data governance policies; ensure data quality, consistency, and compliance across Salesforce.
Work with Product Managers and stakeholders to analyze business needs, elicit requirements, and design Salesforce solutions that enable the business to achieve its objectives.
Own the enhancement backlog, partnering with stakeholders to prioritize initiatives.
Support change management initiatives related to new feature releases including documentation and training.
Stay current with Salesforce releases and leverage updates applicable to organizational requirements.
Maintain familiarity with upstream/downstream integrations and their impact on business processes.
Promote operational excellence through consistent processes, best practice sharing, and strong governance.
Act as an advocate for end users, ensuring feedback is captured and addressed in future improvements.
Minimum Qualifications
Minimum of 5 years professional experience with the Salesforce.com platform
Demonstrated experience in end-user support, training program development, and data governance best practices
Able to document, visualize, analyze, communicate, and solve complex problems
Excellent communicator and collaborator; able to work with both technical and non-technical teams
Working knowledge of agile management methodologies
Ability to foresee and analyze project risks and develop risk management plans
Role is based in New York, must be on-site 3 days a week
Preferred Skills
Salesforce Admin, Platform App Builder, and Advanced Admin Certifications
Knowledge of Pardot or other Marketing Automation Tools
Experience creating Salesforce training programs and enforcing data governance policies
Experience working in Salesforce consulting
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Develop and maintain clear, user-friendly training materials; create and deliver training sessions to drive adoption and confidence in Salesforce tools.
Document and enforce data governance policies; ensure data quality, consistency, and compliance across Salesforce.
Work with Product Managers and stakeholders to analyze business needs, elicit requirements, and design Salesforce solutions that enable the business to achieve its objectives.
Own the enhancement backlog, partnering with stakeholders to prioritize initiatives.
Support change management initiatives related to new feature releases including documentation and training.
Stay current with Salesforce releases and leverage updates applicable to organizational requirements.
Maintain familiarity with upstream/downstream integrations and their impact on business processes.
Promote operational excellence through consistent processes, best practice sharing, and strong governance.
Act as an advocate for end users, ensuring feedback is captured and addressed in future improvements.
Minimum Qualifications
Minimum of 5 years professional experience with the Salesforce.com platform
Demonstrated experience in end-user support, training program development, and data governance best practices
Able to document, visualize, analyze, communicate, and solve complex problems
Excellent communicator and collaborator; able to work with both technical and non-technical teams
Working knowledge of agile management methodologies
Ability to foresee and analyze project risks and develop risk management plans
Role is based in New York, must be on-site 3 days a week
Preferred Skills
Salesforce Admin, Platform App Builder, and Advanced Admin Certifications
Knowledge of Pardot or other Marketing Automation Tools
Experience creating Salesforce training programs and enforcing data governance policies
Experience working in Salesforce consulting
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