Mazda Service Advisor Hourly
Tuttle-Click Automotive Group, Irvine, California, United States, 92616
Customer Service Representative
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be a part of a team that goes above and beyond, we welcome you to apply! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record. Essential Job Functions
1. Accurately completes all paperwork related to the service needs of the customer. 2. Quickly and professionally determines the primary requirement of the customer for their vehicle and the time required to complete the work. 3. Maintains a CSI/QCP rating at or better than region average or as defined by manager on a regular and consistent basis. 4. Routinely tracks customer's vehicle brought into the shop for service and follows-up with the customer by telephone or in person (if customer is waiting) on the status of their vehicle. 5. Follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness. Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines. 6. Clearly and concisely answers telephone inquires of customers, vendors and co-workers. 7. Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval. 8. Safely drives vehicles on pre-established evaluation routes. 9. Physically, visually and auditorily inspects vehicles, identifies any additional technical work required plus any defects, flaws, blemishes and damage either on the exterior or interior. Requirements
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Success Index at or above company standards. Assist in diagnosing vehicle problems, order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations.
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be a part of a team that goes above and beyond, we welcome you to apply! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record. Essential Job Functions
1. Accurately completes all paperwork related to the service needs of the customer. 2. Quickly and professionally determines the primary requirement of the customer for their vehicle and the time required to complete the work. 3. Maintains a CSI/QCP rating at or better than region average or as defined by manager on a regular and consistent basis. 4. Routinely tracks customer's vehicle brought into the shop for service and follows-up with the customer by telephone or in person (if customer is waiting) on the status of their vehicle. 5. Follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness. Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines. 6. Clearly and concisely answers telephone inquires of customers, vendors and co-workers. 7. Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval. 8. Safely drives vehicles on pre-established evaluation routes. 9. Physically, visually and auditorily inspects vehicles, identifies any additional technical work required plus any defects, flaws, blemishes and damage either on the exterior or interior. Requirements
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Success Index at or above company standards. Assist in diagnosing vehicle problems, order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations.