Customer Service Account Associate - Tampa Onsite
T Mobile US, Tampa, Florida, United States, 33602
T-Mobile Account Associate
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview: This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management. Job Responsibilities: Resolve customer inquiries and concerns promptly to ensure effective issue resolution Manage customer accounts to identify service opportunities and facilitate collections of past-due balances Deliver customer service using available resources and training tools to maintain service quality Complete required training to develop skills, system knowledge, and proficiency in organizational competencies Meet department productivity and quality standards to support operational goals Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) 6 months customer service experience (Preferred) Knowledge, Skills and Abilities: Ability to work efficiently with multiple applications and computer screens simultaneously. (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones. When starting with T-Mobile, Account Associates receive on-the-job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview: This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management. Job Responsibilities: Resolve customer inquiries and concerns promptly to ensure effective issue resolution Manage customer accounts to identify service opportunities and facilitate collections of past-due balances Deliver customer service using available resources and training tools to maintain service quality Complete required training to develop skills, system knowledge, and proficiency in organizational competencies Meet department productivity and quality standards to support operational goals Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) 6 months customer service experience (Preferred) Knowledge, Skills and Abilities: Ability to work efficiently with multiple applications and computer screens simultaneously. (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones. When starting with T-Mobile, Account Associates receive on-the-job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.