Route Service Representative - RMC Long Beach
Republic Master Chefs, Long Beach, California, United States, 90804
Route Service Representative - RMC Long Beach
The Route Sales position is primarily responsible for customer service as a Route Service Representative of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Utility driver will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager. Requirements: Understand the products, processes, and capabilities of ATM. Continuous training programs for all service team members in the following areas: Communicate efficiently with all pertinent departments. Be a good listener to the customer and work team. Flexible to the ever-changing market climate Understand new products, pricing strategies, and other processes when appropriate. Maintains and reviews service effectiveness records. Assures that good housekeeping practices are maintained in service office area and vehicles. Works with other Team Members to solve mutual problems. Keep updated Route Notes (Route Notes should be updated every couple of months) Renew all accounts where agreements are expired (If applicable). Look for opportunities to grow routes (internally & externally). Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route. Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM. Maintain good housekeeping practices in company vehicles and work area. Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc. Work well with others and have a Teamwork approach. Maintain a good standing driving record. Maintain a learning desire on a daily basis. Must be able to problem solve while at accounts. Education: High school diploma or equivalent (Preferred) Job Type: Full-time Salary: $23.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid training Referral program Retirement plan Vision insurance Schedule: 10 Hour Shift / 8 Hour Shift Day shift Evening shift Weekends Supplemental pay types: Commission pay Ability to commute/relocate: Long Beach 90804 : Reliably commute or planning to relocate before starting work (Required) Experience: Sales: 1 year (Preferred) Customer service: 1 year (Preferred) License/Certification: Driver's License (Required) Work Location: In person American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Route Sales position is primarily responsible for customer service as a Route Service Representative of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Utility driver will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager. Requirements: Understand the products, processes, and capabilities of ATM. Continuous training programs for all service team members in the following areas: Communicate efficiently with all pertinent departments. Be a good listener to the customer and work team. Flexible to the ever-changing market climate Understand new products, pricing strategies, and other processes when appropriate. Maintains and reviews service effectiveness records. Assures that good housekeeping practices are maintained in service office area and vehicles. Works with other Team Members to solve mutual problems. Keep updated Route Notes (Route Notes should be updated every couple of months) Renew all accounts where agreements are expired (If applicable). Look for opportunities to grow routes (internally & externally). Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route. Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM. Maintain good housekeeping practices in company vehicles and work area. Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc. Work well with others and have a Teamwork approach. Maintain a good standing driving record. Maintain a learning desire on a daily basis. Must be able to problem solve while at accounts. Education: High school diploma or equivalent (Preferred) Job Type: Full-time Salary: $23.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid training Referral program Retirement plan Vision insurance Schedule: 10 Hour Shift / 8 Hour Shift Day shift Evening shift Weekends Supplemental pay types: Commission pay Ability to commute/relocate: Long Beach 90804 : Reliably commute or planning to relocate before starting work (Required) Experience: Sales: 1 year (Preferred) Customer service: 1 year (Preferred) License/Certification: Driver's License (Required) Work Location: In person American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.