Hendrick Cars - Volkswagen Service Advisor - Top Dealership in the Carolinas!
North Carolina Staffing, Concord, North Carolina, United States, 28025
Service Advisor Position At Hendrick Volkswagen Of Concord
Hendrick Volkswagen of Concord, located at 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027, is seeking experienced service advisors to join Hendrick Automotive Group. This position is based in Concord, North Carolina at Hendrick Volkswagen, ranked amongst top 25 U.S. dealerships for 2024 on Reputation.com! As the first point of contact for clients in the service department, service advisors play an integral role in representing our commitment to exceptional customer service and automotive care. An ideal candidate should have knowledge in the automotive industry, preferably with German auto manufacturers such as Volkswagen/Audi, to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts. Job responsibilities include: Greet customers warmly and listen carefully to understand their vehicle concerns and service needs. Explain repair procedures clearly, providing accurate auto estimates and recommended services. Upsell additional maintenance or repair services based on customer needs and vehicle diagnostics. Manage service writing, including documenting work orders, parts, labor, and vehicle history, updating repair statuses, and handling transactions professionally. Coordinate with technicians to prioritize repairs and ensure timely completion of services. Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks. Process payments efficiently while maintaining accurate financial records. Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness. Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques. Ensure all service documentation complies with company policies and industry standards. Stay informed about the latest automotive technologies and repair procedures to provide expert advice. Follow up with customers post-service to ensure satisfaction and promote future business. Pre-qualifications include: Valid driver's license. College degree, high school diploma, or equivalent. Proven dealership experience as an automotive service advisor or similar role within an automotive environment with a strong understanding of automotive diagnostics and repair procedures. Knowledge of Volkswagen/Audi brand standards is a plus. Familiarity with a wide range of automotive repair work including transmissions, oil changes, tire services, alignments, suspension work, brake repairs, and diesel engine diagnostics. Demonstrated ability in upselling services while maintaining excellent customer service standards including honesty and transparency with customers. Mechanical knowledge complemented by hands-on experience as a service technician or mechanic is highly desirable. Excellent communication skills with the ability to explain technical issues clearly to customers of all backgrounds. Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus). Excellent customer service skills with the ability to communicate technical information clearly and professionally. Ability to process payments accurately and responsibly. Essential skills include: Excellent communication, problem-solving, and organizational skills. Ability to upsell services and products. Ability to work in a fast-paced environment. Ability to use a computer and other office equipment. Ability to work in a safe and professional manner. Attendance expectations require regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical demands include talking or hearing, standing, walking, and sitting. The employee may be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the service department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. To perform the job successfully, an individual should demonstrate the company's core values of servant leadership, teamwork, integrity, commitment to customer enthusiasm, passion for winning, accountability at all levels, and commitment to continuous improvement. Hendrick is an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Hendrick Volkswagen of Concord, located at 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027, is seeking experienced service advisors to join Hendrick Automotive Group. This position is based in Concord, North Carolina at Hendrick Volkswagen, ranked amongst top 25 U.S. dealerships for 2024 on Reputation.com! As the first point of contact for clients in the service department, service advisors play an integral role in representing our commitment to exceptional customer service and automotive care. An ideal candidate should have knowledge in the automotive industry, preferably with German auto manufacturers such as Volkswagen/Audi, to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts. Job responsibilities include: Greet customers warmly and listen carefully to understand their vehicle concerns and service needs. Explain repair procedures clearly, providing accurate auto estimates and recommended services. Upsell additional maintenance or repair services based on customer needs and vehicle diagnostics. Manage service writing, including documenting work orders, parts, labor, and vehicle history, updating repair statuses, and handling transactions professionally. Coordinate with technicians to prioritize repairs and ensure timely completion of services. Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks. Process payments efficiently while maintaining accurate financial records. Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness. Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques. Ensure all service documentation complies with company policies and industry standards. Stay informed about the latest automotive technologies and repair procedures to provide expert advice. Follow up with customers post-service to ensure satisfaction and promote future business. Pre-qualifications include: Valid driver's license. College degree, high school diploma, or equivalent. Proven dealership experience as an automotive service advisor or similar role within an automotive environment with a strong understanding of automotive diagnostics and repair procedures. Knowledge of Volkswagen/Audi brand standards is a plus. Familiarity with a wide range of automotive repair work including transmissions, oil changes, tire services, alignments, suspension work, brake repairs, and diesel engine diagnostics. Demonstrated ability in upselling services while maintaining excellent customer service standards including honesty and transparency with customers. Mechanical knowledge complemented by hands-on experience as a service technician or mechanic is highly desirable. Excellent communication skills with the ability to explain technical issues clearly to customers of all backgrounds. Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus). Excellent customer service skills with the ability to communicate technical information clearly and professionally. Ability to process payments accurately and responsibly. Essential skills include: Excellent communication, problem-solving, and organizational skills. Ability to upsell services and products. Ability to work in a fast-paced environment. Ability to use a computer and other office equipment. Ability to work in a safe and professional manner. Attendance expectations require regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical demands include talking or hearing, standing, walking, and sitting. The employee may be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the service department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. To perform the job successfully, an individual should demonstrate the company's core values of servant leadership, teamwork, integrity, commitment to customer enthusiasm, passion for winning, accountability at all levels, and commitment to continuous improvement. Hendrick is an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.