Sales Account Manager
Manage existing customer accounts. Follow up on quotations and manage the sales funnel for assigned accounts. Identify opportunities to increase wallet share with existing customers. Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Identify and work to remove obstacles which prevent quotes from being closed as wins. Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness. Ensure customer expectations are met and voice of customer (VOC) is heard within the organization. Work with customer care team on account development and overall customer satisfaction. Forecast orders/sales monthly using CRM and other tools. Document activity using CRM (D365) on a daily and ongoing basis. Forecast account opportunity potential using the CRM. Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner. Keep management informed of information collected regarding competition, pricing, problems, etc. Travel as necessary to support customers, strategy meetings, and/or trade or technical conferences. Estimated travel of 10%. Attend trade shows to represent the organization and/or to perform market research. At Samuel, we believe every team member brings unique and valuable skills, experiences, and knowledge to our thriving business
enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change
within our organization and in the communities where we live and work. If you're seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We're stronger together. At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone. Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.
Manage existing customer accounts. Follow up on quotations and manage the sales funnel for assigned accounts. Identify opportunities to increase wallet share with existing customers. Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Identify and work to remove obstacles which prevent quotes from being closed as wins. Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness. Ensure customer expectations are met and voice of customer (VOC) is heard within the organization. Work with customer care team on account development and overall customer satisfaction. Forecast orders/sales monthly using CRM and other tools. Document activity using CRM (D365) on a daily and ongoing basis. Forecast account opportunity potential using the CRM. Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner. Keep management informed of information collected regarding competition, pricing, problems, etc. Travel as necessary to support customers, strategy meetings, and/or trade or technical conferences. Estimated travel of 10%. Attend trade shows to represent the organization and/or to perform market research. At Samuel, we believe every team member brings unique and valuable skills, experiences, and knowledge to our thriving business
enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change
within our organization and in the communities where we live and work. If you're seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We're stronger together. At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone. Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.