Customer Service Representative - Sales Quoting
Echelon Supply and Service, Pasadena, Texas, United States, 77501
Customer Service Representative (CSR)
We are seeking a Customer Service Representative (CSR) to join our team in Pasadena, TX. This role is focused on delivering high-quality customer support while partnering closely with Outside Sales Representatives to prepare quotes, manage customer requests, and support sales execution. The CSR plays a key role in ensuring responsiveness, accuracy, and a seamless customer experience across the sales process. Key Responsibilities
Serve as a primary point of contact for customers via phone and email Support Outside Sales Representatives by preparing quotes, pricing requests, and product availability inquiries Take and process customer orders accurately and efficiently Provide product information, technical guidance, and application support as needed Follow up on quotes, orders, and customer requests to ensure timely resolution and fulfillment Coordinate internally with operations, warehouse, and purchasing teams to meet customer needs Maintain accurate customer, order, and pricing information in the system Investigate and resolve order discrepancies, delivery issues, or billing questions Develop strong product knowledge to effectively support sales and customer requirements Contribute to overall branch efficiency and customer satisfaction Experience & Qualifications
High school diploma or equivalent required Previous customer service, inside sales, or sales support experience preferred Experience with hydraulic, industrial, or mechanical products strongly preferred Strong communication, organization, and follow-up skills Comfortable using computers and business software (ERP/CRM experience a plus) Detail-oriented with the ability to manage multiple priorities in a fast-paced environment Team-oriented, dependable, and customer-focused Willingness to learn products, systems, and industry applications Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are seeking a Customer Service Representative (CSR) to join our team in Pasadena, TX. This role is focused on delivering high-quality customer support while partnering closely with Outside Sales Representatives to prepare quotes, manage customer requests, and support sales execution. The CSR plays a key role in ensuring responsiveness, accuracy, and a seamless customer experience across the sales process. Key Responsibilities
Serve as a primary point of contact for customers via phone and email Support Outside Sales Representatives by preparing quotes, pricing requests, and product availability inquiries Take and process customer orders accurately and efficiently Provide product information, technical guidance, and application support as needed Follow up on quotes, orders, and customer requests to ensure timely resolution and fulfillment Coordinate internally with operations, warehouse, and purchasing teams to meet customer needs Maintain accurate customer, order, and pricing information in the system Investigate and resolve order discrepancies, delivery issues, or billing questions Develop strong product knowledge to effectively support sales and customer requirements Contribute to overall branch efficiency and customer satisfaction Experience & Qualifications
High school diploma or equivalent required Previous customer service, inside sales, or sales support experience preferred Experience with hydraulic, industrial, or mechanical products strongly preferred Strong communication, organization, and follow-up skills Comfortable using computers and business software (ERP/CRM experience a plus) Detail-oriented with the ability to manage multiple priorities in a fast-paced environment Team-oriented, dependable, and customer-focused Willingness to learn products, systems, and industry applications Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.