Automotive Parts Counter
We have just been voted one of San Antonio's Top Workplaces by our employees for the 13th YEAR IN A ROW! McCombs Automotive Our Opportunity: We are looking for a highly motivated, self-directed individual to help round out our team. An experienced Parts Counter Salesperson can make a ton of money here. Our DRIVEN Values: Established in 1953, our company is rooted in common values instilled by our founder, Red McCombs, who is DRIVEN to succeed and give back to his community. Today, our associates go above and beyond to serve each other and our customers. We are a family-owned business that's DRIVEN to be Honest, Joyful, Transparent, Respectful, and Profitable. We are growing!! An automotive parts counter person is responsible for customer service and retail sales at an auto parts store. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves. You also help customers and clients make orders via catalog for parts that you do not have in stock. You may need to deliver price quotes over the phone and offer status updates on shipments of parts. Your duties may also involve offering basic advice about parts selection. Automotive Parts Counter - Essential Duties: Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides a high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from an outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Issues and tracks requested shop tools to technicians. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Other tasks as assigned. Benefits: 401(k) 401(k) matching Dental Insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Company-paid vacation time Holiday and sick leave Company-paid structured training Christmas Savings Plan
We have just been voted one of San Antonio's Top Workplaces by our employees for the 13th YEAR IN A ROW! McCombs Automotive Our Opportunity: We are looking for a highly motivated, self-directed individual to help round out our team. An experienced Parts Counter Salesperson can make a ton of money here. Our DRIVEN Values: Established in 1953, our company is rooted in common values instilled by our founder, Red McCombs, who is DRIVEN to succeed and give back to his community. Today, our associates go above and beyond to serve each other and our customers. We are a family-owned business that's DRIVEN to be Honest, Joyful, Transparent, Respectful, and Profitable. We are growing!! An automotive parts counter person is responsible for customer service and retail sales at an auto parts store. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves. You also help customers and clients make orders via catalog for parts that you do not have in stock. You may need to deliver price quotes over the phone and offer status updates on shipments of parts. Your duties may also involve offering basic advice about parts selection. Automotive Parts Counter - Essential Duties: Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides a high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from an outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Issues and tracks requested shop tools to technicians. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Other tasks as assigned. Benefits: 401(k) 401(k) matching Dental Insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Company-paid vacation time Holiday and sick leave Company-paid structured training Christmas Savings Plan