Senior Collections Specialist
Energy Capital Credit Union, Houston, Texas, United States, 77001
Collections Specialist
The primary role of this position is to preserve the Credit Union's assets by controlling delinquent accounts; collecting delinquent loan payments and/or working to recover on past losses; preparing administrative documents related to delinquent accounts or repossessions of collateral; working with third-party administrators related to collections and recovery activities (including tracking effectiveness of activities). Is responsible for maintaining and monitoring compliance of Credit Union with all required regulations and policies, especially with all Fair Debt Collection Practices Act (FDCPA), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations. Essential Functions & Responsibilities: Manages administrative tasks related to collections activities in partnership with third-party collections administrator(s), including but not limited to: ordering repossessions, submitting loans to legal or collections agency, handling filings and payments related to bankruptcies, notice letters, Credit Union systems, vendor systems and insurance claims (including ordering back-end product refunds). Includes contacting members via Credit Union systems to obtain payment for past-due obligations. Analyzes delinquent loan accounts and advises Management on trends in areas impacting delinquency and potential losses (includes underwriting, loss types, repossession activities, and effectiveness of collections attempts). Prepares monthly and weekly reporting related to loan delinquency for distribution to Management and third-party collections administrator. Participates in meetings and huddles with third-party administrator to stay informed on current efforts. Provides training as needed for third-party collections staff as well as any relevant Credit Union staff and makes recommendations for improvements to systems, practices, policies and procedures where relevant. Desired candidate will: Maximize the collection and/or recovery efforts on Credit Union assets. Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) Have a high school diploma or GED Have basic knowledge of Word, Excel and Outlook Provide prompt, accurate, courteous, friendly, timely and professional service to all members and ECCU employees. Maintain a professional appearance, demeanor, and work environment Maintain a dependable record of attendance and timeliness Maintain compliance/alignment with company culture, internal and external service standards. Due to the fiduciary nature of this position, candidates must meet background and credit review standards consistent with regulatory requirements. Bilingual a plus Employee Benefits: Health Insurance Dental Insurance Vision Insurance Paid Time Off Performance incentives Retirement plan Company paid LTD, STD, and Life Insurance Professional Development opportunities Wellness Benefit with tax savings Stay Pay We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The primary role of this position is to preserve the Credit Union's assets by controlling delinquent accounts; collecting delinquent loan payments and/or working to recover on past losses; preparing administrative documents related to delinquent accounts or repossessions of collateral; working with third-party administrators related to collections and recovery activities (including tracking effectiveness of activities). Is responsible for maintaining and monitoring compliance of Credit Union with all required regulations and policies, especially with all Fair Debt Collection Practices Act (FDCPA), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations. Essential Functions & Responsibilities: Manages administrative tasks related to collections activities in partnership with third-party collections administrator(s), including but not limited to: ordering repossessions, submitting loans to legal or collections agency, handling filings and payments related to bankruptcies, notice letters, Credit Union systems, vendor systems and insurance claims (including ordering back-end product refunds). Includes contacting members via Credit Union systems to obtain payment for past-due obligations. Analyzes delinquent loan accounts and advises Management on trends in areas impacting delinquency and potential losses (includes underwriting, loss types, repossession activities, and effectiveness of collections attempts). Prepares monthly and weekly reporting related to loan delinquency for distribution to Management and third-party collections administrator. Participates in meetings and huddles with third-party administrator to stay informed on current efforts. Provides training as needed for third-party collections staff as well as any relevant Credit Union staff and makes recommendations for improvements to systems, practices, policies and procedures where relevant. Desired candidate will: Maximize the collection and/or recovery efforts on Credit Union assets. Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) Have a high school diploma or GED Have basic knowledge of Word, Excel and Outlook Provide prompt, accurate, courteous, friendly, timely and professional service to all members and ECCU employees. Maintain a professional appearance, demeanor, and work environment Maintain a dependable record of attendance and timeliness Maintain compliance/alignment with company culture, internal and external service standards. Due to the fiduciary nature of this position, candidates must meet background and credit review standards consistent with regulatory requirements. Bilingual a plus Employee Benefits: Health Insurance Dental Insurance Vision Insurance Paid Time Off Performance incentives Retirement plan Company paid LTD, STD, and Life Insurance Professional Development opportunities Wellness Benefit with tax savings Stay Pay We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.