Financial Aid Counselor
New River Community College, Baltimore, Maryland, United States, 21276
Job Posting
JR101644 Financial Aid Counselor (Open)
Department Financial Aid, PM
Position Type Regular
Open Date 02-12-2026
Close Date 02-14-2026
Salary $60,000 Annually
Job Description The Office of Financial Aid is seeking a qualified candidate to guide and counsel students and parents on academic success plans including options to pay for college, financial aid eligibility, and financing options with persistence to graduation. Financial Aid Counselors play an active role in creating a culture of care as part of the student’s success team by fostering meaningful relationships with students and campus partners to enhance the students’ successful university experience. The incumbent must also maintain an environment of quality customer service to students and parents.
Training will be provided to new employees, so knowledge of financial aid programs, eligibility requirements, financing options, financial aid literacy, billing questions, student accounting payment options, and policies and procedures at the University is not required but can certainly benefit someone coming into this role. The ability to understand and apply policies and procedures with a passion for supporting students will lead to success in this role.
Responsibilities
Financial Counseling (25%):
Advise and counsel students and parents about financial aid programs, eligibility requirements, financing options, policies, and procedures at the university. Assist students by utilizing a holistic approach to counseling and case management for students (and parents) which includes affordability, costs of education, financial awareness, campus resources, and payment options. Have direct contact with students and parents on an appointment, walk‑in basis, over the phone, and other communication platforms. Provide information about all student financial aid programs and program characteristics such as type of aid, funding source, amounts, interest rates, repayment requirements, application procedures, and individual student eligibility requirements such as academic, financial, citizenship, enrollment, etc. Discuss confidential financial data and other family circumstances with students and others. Advise about impact and eligibility to participate in various aid programs. Exercise "professional judgment" in individual student situations. Professional judgment delineates that the financial counselor determines, after reviewing the student’s situation, that the student does not fall into the standard categories outlined in Title IV program regulation and that the student should be an "exception to the rule." Partner with academic advisors to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid. As part of the position's counseling activities, you may contact other university offices to seek advice for the student or serve as an advocate for the student. The position also may contact private lenders, guarantee agencies, state and federal agencies, and the U.S. Department of Education for information or as an advocate for the student.
Program Knowledge (25%):
Thoroughly understand and clearly communicate federal, state, and institutional financial aid and student accounting programs, policies, and procedures. Utilize Student Financial Planning ("SFP") system to navigate through the student’s record to find necessary information to assist the student, complete appropriate processes, tracking and notations. This position must be knowledgeable of important dates and deadlines each semester to ensure correct information is provided to requestor.
Financial Aid Outreach and Literacy (25%):
Supports and coordinates outreach for programs within the University such as orientation, open houses, workshops, and other various outreach requests that include both on and off campus events. This may include some daily or overnight travel. Presents financial aid and cost of education information to parent and student groups on and off campus. Assists with other projects in the office, the Division of Enrollment Management and Student Affairs during peak periods and as assigned. Supports planning for New Student Orientation for first‑time first‑year students. May represent the Office of Financial Aid at various University functions. Promotes the values and mission of Coppin State University to all constituents positively and professionally.
Information and Records Administration (25%):
Review applicable documents that pertain to a student’s financial aid application and review for completeness and compare it with information already contained on the student’s financial aid SFP record. Understand the Federal and State regulations surrounding Financial Aid to determine if additional information is needed or if the file is complete to determine the award package based on these guidelines.
Minimum Qualifications
Bachelor’s Degree or equivalent combination of training, education, or experience.
Experience in student financial services, customer service, or another relevant field.
Quantitative and analytical skills, organizational skills, and attention to detail.
Ability to project a positive image of the University and the office at all times.
Ability to explain complex concepts in clear and concise language.
Be an initiative‑taker with a strong work ethic and personal qualities of trustworthiness, openness, accessibility, kindness, flexibility, and sensitivity.
Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at Coppin State University.
Preferred Qualifications
Bachelor’s degree in Business, Counseling, Student Services, Social Work, or related field or a combination of education, experience, and training that would produce the required knowledge and abilities.
Experience in school or college counseling, financial aid activities, or related field.
Bilingual ability specifically with Spanish, Arabic, or Mandarin Chinese.
Benefits Summary Coppin State University offers a competitive benefits package to include health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave and federal holidays for all regular employees. Please see the link below to view the benefits that Coppin State University has to offer.
https://www.coppin.edu/benefits
Equal Opportunity / Affidavit Statement Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View theEEOC Know Your Rightsposter for more information regarding your rights under the law.
If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre‑employment process, please contact Human Resources at AskHR@coppin.edu. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e‑mail account. Reasonable accommodation will be considered on a case‑by‑case basis.
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Department Financial Aid, PM
Position Type Regular
Open Date 02-12-2026
Close Date 02-14-2026
Salary $60,000 Annually
Job Description The Office of Financial Aid is seeking a qualified candidate to guide and counsel students and parents on academic success plans including options to pay for college, financial aid eligibility, and financing options with persistence to graduation. Financial Aid Counselors play an active role in creating a culture of care as part of the student’s success team by fostering meaningful relationships with students and campus partners to enhance the students’ successful university experience. The incumbent must also maintain an environment of quality customer service to students and parents.
Training will be provided to new employees, so knowledge of financial aid programs, eligibility requirements, financing options, financial aid literacy, billing questions, student accounting payment options, and policies and procedures at the University is not required but can certainly benefit someone coming into this role. The ability to understand and apply policies and procedures with a passion for supporting students will lead to success in this role.
Responsibilities
Financial Counseling (25%):
Advise and counsel students and parents about financial aid programs, eligibility requirements, financing options, policies, and procedures at the university. Assist students by utilizing a holistic approach to counseling and case management for students (and parents) which includes affordability, costs of education, financial awareness, campus resources, and payment options. Have direct contact with students and parents on an appointment, walk‑in basis, over the phone, and other communication platforms. Provide information about all student financial aid programs and program characteristics such as type of aid, funding source, amounts, interest rates, repayment requirements, application procedures, and individual student eligibility requirements such as academic, financial, citizenship, enrollment, etc. Discuss confidential financial data and other family circumstances with students and others. Advise about impact and eligibility to participate in various aid programs. Exercise "professional judgment" in individual student situations. Professional judgment delineates that the financial counselor determines, after reviewing the student’s situation, that the student does not fall into the standard categories outlined in Title IV program regulation and that the student should be an "exception to the rule." Partner with academic advisors to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid. As part of the position's counseling activities, you may contact other university offices to seek advice for the student or serve as an advocate for the student. The position also may contact private lenders, guarantee agencies, state and federal agencies, and the U.S. Department of Education for information or as an advocate for the student.
Program Knowledge (25%):
Thoroughly understand and clearly communicate federal, state, and institutional financial aid and student accounting programs, policies, and procedures. Utilize Student Financial Planning ("SFP") system to navigate through the student’s record to find necessary information to assist the student, complete appropriate processes, tracking and notations. This position must be knowledgeable of important dates and deadlines each semester to ensure correct information is provided to requestor.
Financial Aid Outreach and Literacy (25%):
Supports and coordinates outreach for programs within the University such as orientation, open houses, workshops, and other various outreach requests that include both on and off campus events. This may include some daily or overnight travel. Presents financial aid and cost of education information to parent and student groups on and off campus. Assists with other projects in the office, the Division of Enrollment Management and Student Affairs during peak periods and as assigned. Supports planning for New Student Orientation for first‑time first‑year students. May represent the Office of Financial Aid at various University functions. Promotes the values and mission of Coppin State University to all constituents positively and professionally.
Information and Records Administration (25%):
Review applicable documents that pertain to a student’s financial aid application and review for completeness and compare it with information already contained on the student’s financial aid SFP record. Understand the Federal and State regulations surrounding Financial Aid to determine if additional information is needed or if the file is complete to determine the award package based on these guidelines.
Minimum Qualifications
Bachelor’s Degree or equivalent combination of training, education, or experience.
Experience in student financial services, customer service, or another relevant field.
Quantitative and analytical skills, organizational skills, and attention to detail.
Ability to project a positive image of the University and the office at all times.
Ability to explain complex concepts in clear and concise language.
Be an initiative‑taker with a strong work ethic and personal qualities of trustworthiness, openness, accessibility, kindness, flexibility, and sensitivity.
Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at Coppin State University.
Preferred Qualifications
Bachelor’s degree in Business, Counseling, Student Services, Social Work, or related field or a combination of education, experience, and training that would produce the required knowledge and abilities.
Experience in school or college counseling, financial aid activities, or related field.
Bilingual ability specifically with Spanish, Arabic, or Mandarin Chinese.
Benefits Summary Coppin State University offers a competitive benefits package to include health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave and federal holidays for all regular employees. Please see the link below to view the benefits that Coppin State University has to offer.
https://www.coppin.edu/benefits
Equal Opportunity / Affidavit Statement Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View theEEOC Know Your Rightsposter for more information regarding your rights under the law.
If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre‑employment process, please contact Human Resources at AskHR@coppin.edu. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e‑mail account. Reasonable accommodation will be considered on a case‑by‑case basis.
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