Spa Director, The Spa at the Park, Lafayette Park Hotel
Lafayette Park Hotel Corporation, Lafayette, California, United States, 94549
Spa Director, The Spa at the Park, Lafayette Park Hotel
Lafayette, CA, US 6 days ago Requisition ID: 1839 Salary Range: $105,000.00 To $115,000.00 Annually The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top‑tier dining, sparkling event spaces and service that's both gracious and intuitive. Winner of the 2020 Wine Spectator Award of Excellence, The Park Bistro & Bar is where contemporary bistro fare meets European flair, offering a vibrant atmosphere combined with farm‑to‑table California cuisine. The Spa at the Park promotes well‑being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer. We are seeking a Spa Director to join our outstanding team. The Spa Director assumes overall responsibility of the salon and is responsible for the direct supervision of the Spa Associates including all therapists, attendants, Front Desk agents and all Spa operations. They ensure all guest service standards and booking protocols and best practices are followed. They are in charge of guest retail sales, inventory and ordering. They represent the hotel in a manner that enhances the reputation of Spa and the hotel within the local community and industry. ESSENTIAL DUTIES AND RESPONSIBILITIES
Hires, trains, and evaluates staff. Oversees the maintenance of the spa including overall cleanliness, service and ecomonic use of resources and supplies. Determines and implements promotion to increase patrons and sales for salon. Creates activity schedules. Prepares budget including expected annual revenue and expenses. Researches, evaluates, and services spa equipment. Ensures standard operating procedures, protocols and best practices as they relate to Spa’s Front Desk are executed consistently. Ensures staff are in neat and professional uniforms and that their overall appearance meets hotel grooming and hygiene standards. Completes critical administrative responsibilities. For example, they are responsible for overseeing, controlling, and resolving staff and guest issues. Completes reports, coaching and evaluations, and submits payroll documents in a timely and conscientious manner as required or upon request. Prepares and posts work schedules as prescribed by operating forecasts. Identifies retail product and manage stock according PARs and the annual budget. Conducts monthly inventories. Works with the Accounting department to resolve discrepancies. Ensures guests leave pleased with expectations exceeded; resolves issues before guests depart the outlet, identifies guest needs and responds proactively to their concerns. Trains and empowers staff to meet service requirements to a 4-star level. Escalates situations expediently as appropriate and necessary. Communicates accurate and timely information throughout the spa operation as it pertains to spa and hotel operations, performance results and future business. Distributes updates and ensures all on a need-to-know basis are appropriately informed in a timely manner. For example, communicates the hours of operation for the other outlets, VIP guests and/or groups in-house, occupancy and upcoming special events and trainings. Develops and executes strategies to maximize sales and guest service outcomes. Onboarding of new associates and trains new and established associates with respect to the protocols, standards, and best practices. Works with the hourly team responsible for back of house operations to ensure the facility is kept in a clean and like new condition with daily monitoring to ensure compliance. Maintains a cooperative and professional work relationship within the spa, all auxiliary hotel operations and third parties that have an impact on the spa operation to deliver exceptional guest service to a 4-Star standard. For example, works cooperatively with the Sales department, the Accounting department, and the hotel’s Front Desk to resolve service, reservation, special guest requests and billing issues. Performs daily stand ups for hourly staff and attends weekly management meetings. Represents the hotel at pre-cons, site visits, and other meetings as necessary or directed. Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures. Maintains clean and well‑organized outlets in the interest of health and safety. Watches for and takes corrective measures against any hazards, which pose a safety concern to our associates or guests. Completes other duties, tasks and projects as assigned. All other duties as assigned by the Managing Director. Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all associates are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the hotel facilities. SUPERVISORY RESPONSIBILITIES
Directly manages and supervises employees in the Spa. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals Ability to write routine reports and correspondence Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages Able to use a computer system and computer programs such as spa scheduling, excel and word products Ability to provide accurate information and respond to questions from managers, clients, customers and the general public Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. The ability to effectively deal with associates and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts Able to create Spa reports, business correspondence and memos Excellent organizational skills Ability to read, listen and communicate effectively in English A strong knowledge of service standards, good communication and interpersonal skills needed. Meets legal age requirements for the position EDUCATION and/or EXPERIENCE
Two years of previous relevant experience within hospitality or the spa industry is required. Familiarity with reservations systems such as Spa Soft or Book for Time. Experience with retail sales and inventory management preferred. CERTIFICATES AND LICENCES
No certifications needed PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit; stand, walk, use hands to finger, handle, reach or feel; and talk or hear. The associate frequently is required to reach with hands and arms. The associate must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 50 pounds. WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. GROOMING
All associates must maintain a neat, clean and well‑groomed appearance (specific standards available.) PAY SCALE
The salary range for this position is $105,000 to $115,000 per year. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, and education. The Lafayette Park Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender‑related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.
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Lafayette, CA, US 6 days ago Requisition ID: 1839 Salary Range: $105,000.00 To $115,000.00 Annually The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top‑tier dining, sparkling event spaces and service that's both gracious and intuitive. Winner of the 2020 Wine Spectator Award of Excellence, The Park Bistro & Bar is where contemporary bistro fare meets European flair, offering a vibrant atmosphere combined with farm‑to‑table California cuisine. The Spa at the Park promotes well‑being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer. We are seeking a Spa Director to join our outstanding team. The Spa Director assumes overall responsibility of the salon and is responsible for the direct supervision of the Spa Associates including all therapists, attendants, Front Desk agents and all Spa operations. They ensure all guest service standards and booking protocols and best practices are followed. They are in charge of guest retail sales, inventory and ordering. They represent the hotel in a manner that enhances the reputation of Spa and the hotel within the local community and industry. ESSENTIAL DUTIES AND RESPONSIBILITIES
Hires, trains, and evaluates staff. Oversees the maintenance of the spa including overall cleanliness, service and ecomonic use of resources and supplies. Determines and implements promotion to increase patrons and sales for salon. Creates activity schedules. Prepares budget including expected annual revenue and expenses. Researches, evaluates, and services spa equipment. Ensures standard operating procedures, protocols and best practices as they relate to Spa’s Front Desk are executed consistently. Ensures staff are in neat and professional uniforms and that their overall appearance meets hotel grooming and hygiene standards. Completes critical administrative responsibilities. For example, they are responsible for overseeing, controlling, and resolving staff and guest issues. Completes reports, coaching and evaluations, and submits payroll documents in a timely and conscientious manner as required or upon request. Prepares and posts work schedules as prescribed by operating forecasts. Identifies retail product and manage stock according PARs and the annual budget. Conducts monthly inventories. Works with the Accounting department to resolve discrepancies. Ensures guests leave pleased with expectations exceeded; resolves issues before guests depart the outlet, identifies guest needs and responds proactively to their concerns. Trains and empowers staff to meet service requirements to a 4-star level. Escalates situations expediently as appropriate and necessary. Communicates accurate and timely information throughout the spa operation as it pertains to spa and hotel operations, performance results and future business. Distributes updates and ensures all on a need-to-know basis are appropriately informed in a timely manner. For example, communicates the hours of operation for the other outlets, VIP guests and/or groups in-house, occupancy and upcoming special events and trainings. Develops and executes strategies to maximize sales and guest service outcomes. Onboarding of new associates and trains new and established associates with respect to the protocols, standards, and best practices. Works with the hourly team responsible for back of house operations to ensure the facility is kept in a clean and like new condition with daily monitoring to ensure compliance. Maintains a cooperative and professional work relationship within the spa, all auxiliary hotel operations and third parties that have an impact on the spa operation to deliver exceptional guest service to a 4-Star standard. For example, works cooperatively with the Sales department, the Accounting department, and the hotel’s Front Desk to resolve service, reservation, special guest requests and billing issues. Performs daily stand ups for hourly staff and attends weekly management meetings. Represents the hotel at pre-cons, site visits, and other meetings as necessary or directed. Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures. Maintains clean and well‑organized outlets in the interest of health and safety. Watches for and takes corrective measures against any hazards, which pose a safety concern to our associates or guests. Completes other duties, tasks and projects as assigned. All other duties as assigned by the Managing Director. Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all associates are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the hotel facilities. SUPERVISORY RESPONSIBILITIES
Directly manages and supervises employees in the Spa. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals Ability to write routine reports and correspondence Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages Able to use a computer system and computer programs such as spa scheduling, excel and word products Ability to provide accurate information and respond to questions from managers, clients, customers and the general public Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. The ability to effectively deal with associates and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts Able to create Spa reports, business correspondence and memos Excellent organizational skills Ability to read, listen and communicate effectively in English A strong knowledge of service standards, good communication and interpersonal skills needed. Meets legal age requirements for the position EDUCATION and/or EXPERIENCE
Two years of previous relevant experience within hospitality or the spa industry is required. Familiarity with reservations systems such as Spa Soft or Book for Time. Experience with retail sales and inventory management preferred. CERTIFICATES AND LICENCES
No certifications needed PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit; stand, walk, use hands to finger, handle, reach or feel; and talk or hear. The associate frequently is required to reach with hands and arms. The associate must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 50 pounds. WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. GROOMING
All associates must maintain a neat, clean and well‑groomed appearance (specific standards available.) PAY SCALE
The salary range for this position is $105,000 to $115,000 per year. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, and education. The Lafayette Park Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender‑related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.
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