Customer Service Representative
England Logistics, Salt Lake City, Utah, United States, 84193
England Logistics is one of the fastest growing third party logistics and supply chain management companies in North America. Our growing success enables us to feed millions of hungry children through our One Initiative. We continue to hire great people that will contribute to the culture at England Logistics.
Benefits
$19.50 an hour, plus a monthly bonus potential of $500
Paid weekly, every Friday.
Medical insurance. Dental and vision insurance. 401k.
Paid vacation, holidays, and sick days.
Career development planning & promotions.
Responsibilities
Provide superior customer service by phone and email in a timely manner
Accountable for retaining clients
Clear written and verbal communication with external and internal customers regarding portfolio
Meets department goals and activity metrics
Adherence to company policies regarding attendance, punctuality, and dress code.
Provide effective resolution to Client issues on a consistent basis
Ensure that Clients are given the support that is needed on a daily basis
Making outbound and inbound phone calls
Responding to Client emails and inquiries
Ensuring attention to detail and accuracy
Developing new and existing relationship
Work with other internal departments
Ability to prioritize and manage multiple responsibilities
Completion of weekly commitments and goals
Qualifications
Ability to quickly learn software systems
Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)
Strong typing proficiency with the ability to draft accurate, professional responses in a timely manner (target turnaround within 2 minutes).
Proficient in 10-key.
Experience with accounting systems, financial reconciliation, or ledger management is a plus.
Ability to manage multiple operating systems
Ability to resolve conflict in a professional manner
Providing resolutions to problems in a time effective manner
Attention to detail
Ability to adapt
Problem solving
Career minded professional
Strong work ethic and positive attitude
Willing to be mentored and trained
Excellent work ethic, aggressive and can work under pressure
Ability to be held accountable
Excellent customer service skills and phone mannerisms
High School Diploma or GED
Apply Please apply and submit your resume. We’d love to schedule a time to get to know you.
Equal Employment Opportunity We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.
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Benefits
$19.50 an hour, plus a monthly bonus potential of $500
Paid weekly, every Friday.
Medical insurance. Dental and vision insurance. 401k.
Paid vacation, holidays, and sick days.
Career development planning & promotions.
Responsibilities
Provide superior customer service by phone and email in a timely manner
Accountable for retaining clients
Clear written and verbal communication with external and internal customers regarding portfolio
Meets department goals and activity metrics
Adherence to company policies regarding attendance, punctuality, and dress code.
Provide effective resolution to Client issues on a consistent basis
Ensure that Clients are given the support that is needed on a daily basis
Making outbound and inbound phone calls
Responding to Client emails and inquiries
Ensuring attention to detail and accuracy
Developing new and existing relationship
Work with other internal departments
Ability to prioritize and manage multiple responsibilities
Completion of weekly commitments and goals
Qualifications
Ability to quickly learn software systems
Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)
Strong typing proficiency with the ability to draft accurate, professional responses in a timely manner (target turnaround within 2 minutes).
Proficient in 10-key.
Experience with accounting systems, financial reconciliation, or ledger management is a plus.
Ability to manage multiple operating systems
Ability to resolve conflict in a professional manner
Providing resolutions to problems in a time effective manner
Attention to detail
Ability to adapt
Problem solving
Career minded professional
Strong work ethic and positive attitude
Willing to be mentored and trained
Excellent work ethic, aggressive and can work under pressure
Ability to be held accountable
Excellent customer service skills and phone mannerisms
High School Diploma or GED
Apply Please apply and submit your resume. We’d love to schedule a time to get to know you.
Equal Employment Opportunity We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.
#J-18808-Ljbffr